This place was really nice. The staff was very polite and did all that could be expected of them… And did so pleasantly. Although certain areas appeared to be fairly old, everything had been refurbished and had all of the appearances of a new building, unless you really examined specific areas very closely. The one-bedroom unit that we had was oceanfront with a balcony coming off of the bedroom sliding doors. It had a very shallow kiddie pool and a separate, deeper adult pool to cool off. There was also a Tiki Bar in the pool area for drinks and light food (i.e. nachos etc.). The location of the facility was outstanding – right on the "boardwalk" (it is actually cement but nice). Pool and beach towels were free, as was in-room WIFI and parking. Although perhaps more attributable to our being overworked prior to the vacation, we could not have had a more relaxing and comfortable stay. Highly recommends this place.

The ONLY "negative" that comes to mind (and I really needed to think long and hard to come up with anything negative) is that sitting by the pool becomes shaded fairly early in the afternoon, being in the shade of the hotel building. That could be because it was so late in the season (after Labor Day), and I think that was probably true for all of the hotels on the Boardwalk.

You were able to walk anywhere within a good distance, you needed to. Our other cheerleaders were not so far away in their own hotels. Good service. Awesome heated pool(s) - we used both indoor and outdoor. Great parking garage. Great location, no matter where we needed to go.

The Jacuzzi tub in the room didn’t work - that was one of my sons favorite thing about the room, and we were unable to use it for the duration of the stay. Also, that I felt like I was made to be dumb that I booked via booking.com because the display said balcony, but the hotel had us as no balcony. It was my sons first time EVER being in a hotel, or in Virginia Beach & it was disappointing. He’s had cancer twice, and was finally able to travel and join at the cheer comp.

Loved the staff, there was only one guy working that night and he did an excellent job. I went downstairs to the concierge that's three times in one night and he was very patient. It took some time to get the things I was asking for ie extra blanket extra pillows extra towels Etc but he explained to me you were understaffed and that there was very few of you working tonight and that he appreciated my patience. I noticed him working again the following day and he still had that same smile on his face and that same bright positive attitude he made my experience and my stay all the more better. The suggested places to go also came from the front desk was delightful. I loved the opportunity to hear more about timeshare and the opportunity to learn. Loved the swim at your oen risk signs everywhere near the pools. The fact that there were multiple heated pools was amazing because I went when it was cold and rainy and windy.

The fact that the Marriott was understaffed shocked me. It took over 4 hours to get the things I asked for that night, blankets pillows towels. Although it was a very long wait they managed to bring every single thing I asked for and did not leave anything out. I appreciated the cleanliness of the bathroom and the bedroom and even the patio however there was only one trash can in our room and it got filled very quickly also for the amount of money I paid I was expecting to have a couch inside the room instead of a table and two chairs because we had a table and two chairs on the patio so I felt like that was Overkill. The water pressure in the shower was absolutely ridiculous. It hurt every time to take a shower because the water pressure was too high.

Room was set up very nice. I loved the view of the ocean. The comfort to get from one location to another was very easy. The staff was very helpful and had great customer service.

The only thing that I didn't like was the check in process ... trying to park .. the parking area that is used to park your car and check in then unload your vehicle and take luggage to your room, because the parking area was not on premises but across the street. This caused a backup with traffic trying to park to check in.

Very friendly people and staff. Nice location within walking distance to many restaurants and shops.

The outdoor pool was too small for the size of the resort. The TV service needs updated. No movie apps or movie channels at all.

We really liked the heated pools and the adult only pool area. The property was clean and well kept. We did like that the bed was next to the window, so we could lay in the bed and see the ocean.

The queen size bed was not a queen. It was more the size of a double bed. The room was really small and the air conditioning unit as a result was right on top of the bed. It made sleeping uncomfortable in regards to temperature control. The bathtub was extremely high and hard to step in and out of and there was no handrail for safety.

The property was clean and had just want I needed. Even though I had a city view front, it was lovely. The bed was comfortable and the tub was spacious. It was Valentine’s Day when I went, so my partner and I were given flowers and a couple chocolates. It made such a special touch. Also the heated pool was nice and the place was close to restaurants I wanted to go to. : )

I liked it all.

the location and the pool hot tub

it wasn’t cleaned proper and when we put the dirty towels outside the door and trash it stayed there for 3 days.

It is located a few steps away from the water

my room lacked the basic necessities such as toilet paper, towels and coffee

We come here every year. Like the north end, ocean front views and the pool setup. I like the ability to text when I need something. My husband said that he noticed more staffing this year and overall better cleanliness than last summer.

Paid $1,000 more this year for a 1br oceanfront than I paid last year for a 2br ocean front. Same dates. The resort is very expensive without any apparent upgrades.