Great location right on the Columbia River with the walking/cycling path right out the door, plus view of impressive bridge spanning the river. My room and bathroom were spacious and very clean, and located on the first floor near the external door, which was convenient since I was traveling with my dog. Breakfast was served up on the fourth floor in a room with lots of large view windows -- a nice treat -- with a substantial spread of choices including cut fruit that went beyond just a basket of apples and oranges, and tasty coffee. Disappointed to see so much throwaway serveware, though; would like to see more environmental consciousness.

The only real downside was the property's very dated atmosphere. It felt like I was in a time warp from 1988. While the property was very clean and seemed to be pretty well-maintained, and the bed and pillows were comfortable, the decor and appointments seemed not to have been updated in decades. With a facelift, this place could easily become the best place to stay in the Tri-Cities. But if that would mean bolstering the price significantly, then I'm happy to prioritize cleanliness and location over an outdated appearance.

Loved the location ! Its a unigue location with views of bridge & 2 big rivers. Watching the boats was fun. A few steps to full sunset views near the lighthouse. Comfortable room in locally owned older property. Breakfast was nice, many choices and everything was kept fresh during service hours. The girls serving eggs, sausage & bacon were super helpful & friendly. Didnt use pool or hot tub both looked nice. Appreciated the luggage carts. Did not have dinner on site. . My expectations were low based on a bunch of crummy reviews, I was pleasantly happy with my stay. As a very frequent traveler this is a compliment!

Carpet on 3rd floor hall needs replaced. Had some order near the end closer to elevators. Everything else was fine. I almost didnt book as prices were high due to demand based on reviews the property soinded very run down. I wanted the location & Im glad I gave it a chance. I would skip river view cost. I booked & had a window over river, but it wasnt the highlight of my stay. Its 1 window over the wall hvac unit.

This is the real deal for a quality, locally owned, family feel, extremely friendly experience. Nothing about the property has been updated in quite a long time and it is like a blast from a kinder, friendlier past. Not fancy, just extremely clean, extremely comfortable, top notch customer service. Lovely, comfortable beds and pillows and good coffee in the room, with a view of the river. I lingered in bed with a book and coffee for a couple hours. Community music events hosted on the grounds. When I asked for the airport shuttle, the general manager drove me himself and told me the history of the place. The prices are kept purposely reasonable which is a breath of fresh air in this day and age. I love this place.

The door to the room did want for some minor repairs - a little hard to use the dead bolt, and a bit of a gap on one side.

The only thing I was disappointed in was my breakfast. I was given a coupon for Fred breakfast. I went to the room for breakfast …but found I could not take any food back to my room ;which was strange since I was able to take my dinner to my room). I was not feeling good and did not want to sit among a bunch of people I did not know. Do I did not eat breakfast.

Letting people take breakfast back to their room. I was in town to attend a family members funeral and did not want to sit among a bunch of people that I did not know … to eat.

The staff! Bodana was helpful and always had a smile. Zach was very nice and made sure everything was handled. The location for me was perfect! A short drive to where I needed to go on either side of the bridge. Right on the river made it even more pleasant and the sunsets were breathtaking!

The only things I could recommend to improve the property would be to continue updating the rooms. The hot tub could be hotter and a few times I wanted to use the sauna it took way to long to warm up and ran out of time. Maybe it is too costly to keep the sauna warm?

Great location! Excellent customer service from front desk staff, housekeeping and morning breakfast staff! Highly recommend Hotel! We definitely will visit again!

Waitress at Crow's Nest restaurant inside Hotel needs to work on attitude, showed overwhelming anxiety with only 8 customers. Heard her complaining to other staff members in kitchen that " everyone always has to come at the same time, doesn't it figure". It was only 2pm, can't imagine the dinner rush!!! Will visit hotel, most definitely again but will not visit the restaurant.

Great staff, great food served in an onsite restaurant,fantastic breakfast buffet, amazing view of the river and cable bridge. Walking trail with sculptures and a light house. Wild flowers along shoreline in full bloom

Nice and enjoyable until Saturday night. Hotel Has event room that was rented out for an event. Loud music and event guests were loud, running up and down hallways. Music in event room was so loud that dining in the restaurant was difficult and the floor of my room was vibrating.

Bodanna is so nice and friendly when checking in. The sunsets are amazing. The breakfast is decent but I did prefer when they were cooking eggs to order. The location is perfect especially for where I need to go while working the area.

I think things will improve as all floors are updates. There are a lot of bugs outside most likely because of the proximity of the river and this leads to the window area and screens to be fairly covered in bugs and webs. I quick power wash would make a huge difference.

It was gorgeous! The location was amazing being on a little island in the river, there were beautiful walking paths with perfect views and sculptures! The employees were super nice, the breakfast buffet was actually really good with hot food! The rooms were spacious and cozy!

There wasn’t anything we didn’t like about the property! However it’s easy to tell that everything is a little older and hasn’t been updated a ton, so if that’s something that bothers you then you should be aware of it!

Location was convenient. Rooms are very clean. Check-in and check-out was a breeze. Breakfast was above average with omelets made to order the first day and ready made scrambled eggs available the next with bacon and sausage as sides. Had a variety of dry cereals and muffins as well as fresh made waffles and pancakes.. Coffee was good too!

The place was pretty full so while parking lot was pretty big, if you got to your room past 8 p.m., you were parking further away