Comfort Inn Charleston, WV

The weather was bad with lightening storms that took out the power. The front desk crew was personable and accommodating with us, and all the other potential guests wandering in from the storm. There was an air of comradery in the lobby, in the dark, while we all waited for the power to come on so we could get into rooms. The front desk guy suggested we book online to save time when the power came on. They provided water for the travelers while we waited. Two hours later when the power came back on we were in our room within minutes!

Needs to updated. The place was clean but it was looking a little aged.

Surprisingly modern and updated and exceptionally clean! Staff was professional, polite, and genuinely friendly! I expressed at check-in, how exhausted I was, and coming down, ill from my long day of traveling. The young woman checking me in picked up on this and didn’t miss a beat, placed me in a beautiful room on the third floor, quiet and facing the river on the backside.  I had an exceptionally comfortable and quiet stay and enjoyed a hot breakfast with a large variety of foods to choose from! I Wright, my experience, five star, one of the best hotel experiences I’ve had in years !

The property is tucked back off the road without much signage. Luckily, I found it on Booking.com online.

The staff at the front desk were very pleasant and helpful upon check in and check out. The room was clean and the beds super comfortable.

The tv coloring looked a bit hazy as if the tv was on its last leg. At breakfast the person attending to the food and restocking items seemed to be annoyed with any questions asked. The breakfast attendant also stated she would get more of an item and bring it to us but she never did, that made for an uncomfortable situation with the kids because one could get hot chocolate and the other one waited and waited and never got it.

Had problems on arrival we booked and paid for room originally through Booking .com and the receptionist could not find the reservation 2675398975 on the Comfort Inn computer site and even though I had the reservation receipt on my phone still the issue couldn't be resolved. Couldn't contact Booking.com Amsterdam is 5 hours in front of US time so it was approximately 2:30 am over in Europe so no answer. The receptionist was extremely helpful and was able to allocate a room to us at a discounted seniors rate for which we were grateful as we had been driving from Canada for over 10 hours and were feeling some what fatigued. Never had problems with reserving rooms through Booking .com before and have used them several times when traveling down into the US, I did get in touch with them and they assured me that Comfort Inn had accepted the reservation and as far as they were concerned my room should have been scheduled. Unfortunately we have been unable to retrieve our initial payment needless to say we will not be using their services again but as you can see from the survey our stay was very pleasant even though more expensive than originally expected, except for the miss communication between Booking.com and Comfort Inn we enjoyed our stay in Charleston W.V.

The staff was great and accommodating, I was able to stay in a good, clean hotel near the hospital for my moms surgery the next morning. The front desk worker was very understanding of this situation and allowed us to stay still even though they have a new rule of not allowing locals within a 20 mile radius…Breakfast was great. Rooms were clean.

I think on their site, that if they aren’t going to accept local residents within a 20 mile radius, they should put that on their site for future guest so some people can save the trouble. I had already booked a room for 2 nights to find out that they no longer allow this so I was very stressed upon arrival that I wouldnt be able to stay. Thankfully the front desk worker was great!!! I don’t blame them for not wanting local people there to just party, but I do think there should be some information for people to read. This isn’t something I necessarily dislike, it would just be nice to have that information for people who may go through the same thing.

There is a "campus' of three hotels belonging to the same company, it seems. We stayed in the main one. The facilities are older but newly renovated, our room was very clean, quiet, and with a comfortable bed. The staff was friendly and professional, and breakfast was on the good side of typical with a hot and cold variety. Great value for our money.

We did not like the tight parking. We arrived late, and the spots left were a squeeze. Otherwise, there is nothing negative to add. I would recommend this accommodation for an overnight stay in the Charleston area. Much better travel value than those downtown conference hotels.

My husband and I liked how friendly the staff was. The facility and the rooms were very clean upon arrival. Breakfast was very good they had quite a bit to choose from and everything was easy to find and hot. The cook on duty kept everything stocked and hot for us. It was also very well placed with the amount of stores and restaurants around you.

Nothing at this time everything was amazing.

The location was great, I was visiting friends and it was central to their home. The room was a nice size and the bed was very comfortable. Staff was friendly and offered suggestions when we inquired about restaurants.

The room was clean but didn't have the "clean" smell to it. Maybe a little extra time spent ensuring the bathrooms are clean and that the room smells fresh. Also the unit in the room was off which made it a little muggy when first coming into the room.

Room was a good size. Clean, plenty of towels, bed was comfortable. Comfy chair to lounge on and good size bench to sit on. Desk with comfortable chair also in room. Microwave and refrigerator in room. Breakfast was self serve with plenty to choose from. Employee went around checking on people and replacing food that was low. Pleasant staff at reception desk at both check i and check out

TV did not work. Unable to turn on . Checked all the connections and plug.

the beds were nice and the property was clean. the people were very helpful.

There was no shower curtain. I called and told the front desk the first night and the lady couldn’t find one for our room. They said they would fix it in the morning and it was not there when I got back. I asked the front desk about it and they said they would get to it. Two hours later he remembered and brought one up at around 10PM. at least it was taken care of.