Breakfast was delicious and ample. Location was excellent and tour operator at hotel gave us a good package.

All key cards seemed to open all rooms as on one occasion a man opened our door while looking for his son's room. At the time our door was locked!!!

The staff are very accomodating, genial and polite. They can also arrange airport shuttle and tours. We had a very pleasant stay at the hotel. We are travelling with 2 Seniors and our room is next to each other. We had a little balcony which is good for people watching. The location is also good, right in middle of town, few steps away from St Joseph's Cathedral, and walking distance to Hoan Kiem Lake and Hoan Kiem Lake. There are plenty of spa, cafe and restaurants around the area, and the hotel itself is very accessible to Grab (transpo/food). Thank you to everyone for making our stay in Hanoi peaceful and memorable. 10/10 would recommend.

Hotel was situated in a great location, lots of attractions and restaurants close by, all within walking distance. Room was big and cosy. Lots of power points for charging electronics. Smart TV with some English movie channels. Best part was the super friendly and professional staff, especially Ms. Thuy, who was always available to help with anything and answer any questions I had. All communication with hotel before and during my stay was always handled quickly and very helpful. Highly recommend.

Not really hotels fault, as most hotels in Hanoi are small and narrow. Which made the breakfast serving and seating area quite small. Could get crowded if too many people there at the same time.

Centrally located within walking distance of Hoan Kiem Lake and Old quarter making it convenient to go sightseeing, shopping or just take a relaxing stroll by the Lake. Front office staff, especially the lady (Thuy), is very attentive and prompt in response. Room was spacious with a fantastic mattress, good view of church from balcony and enough sound proofing to drown out the street sounds. Breakfast buffet was adequate and they provided packed breakfast for 2 mornings when I had to leave early for day trips. Overall value for money.

The location is great. The staff is very accommodating. Breakfast is phenomenal. It is a terrific value.

The shower could use a little work.

I really loved this hotel and people from here, also Twee was amazing, very kind and nice, and helped us with everything we needed, including let the luggage few days, give us our favourite room when cone back, arrange transfers. Is very nice and clean, comfortable bed, we have a balcony with good view in center of Hanoi, good vibe. Is just 1 min from the Saint Joseph's Cathedral, close to train street. You can find everything around, food, shops ... Also the breakfast good and fresh. If i would come again in Hanoi, definitely will choose it. And the price was also good.

I had an early appointment in the Westlake area. Once done, I headed to the hotel to drop my bags off and go for lunch. The hotel is perfectly positioned in a picturesque street. The hotel staff accommodated me in ways I could have never imagined. Maxime, Strong and Phuong went out of their way to answer questions, and give recommendations including when I had a wardrobe malfunction on Saturday. They packed my breakfast for me as I needed to be at the embassy as early as 7 a.m. The breakfast was very tasty and served with kindness. The staff at this hotel are an asset to the hotel and my stay wouldnt have been as memorable as it is without their dedication. The room was clean and the bed was comfortable. Thank you Hanoi Capital Premium Hotel for a great stay.

Very centrally located, tucked behind the cathedral with lots of little cafes, bars and restaurants around, both tourist oriented and local. Good soundproofing so the room is pretty quiet. I had the top floor (8th) with a great view of the cathedral and got to hear part of a Christmas/advent mass from the balcony. With the balcony windows closed, there's very little noise from outside. It was a cold week when I was here, but the aircon system here had a heating function which was wonderful! Comfortable bed, good shower, good wifi & tv. They serve a good breakfast downstairs in the mornings. The staff here are lovely. This was my last night in Hanoi and a last minute booking after the nearby homestay (La Ava's Home) where I had been staying discovered an "overbooking" and told me I couldn't stay there for my last night. Mr Tu and his staff made me feel very welcome and arranged an early check in for me so that I wouldn't have to wait between checking out of one place and into another. Getting kicked out of somewhere isn't nice, however honest the mistake may or may not have been, but the kindness of the staff here made me feel much better and I'm glad I spent a night here. The location is great, right in the middle of the old quarter, a few minutes walk from Hoan Kiem lake but if you walk in the opposite direction, you can quickly be out to less chaotic, more local feeling streets. Would definitely come back here next time in Hanoi

Room is clean. Bed is comfortable. Sound proofing in room is excellent. Breakfast is good. The reception Thuy is exceptionally friendly and helpful. Her English is very good. She helped me book tours and transportation to Ha Long Bay, Ninh Binh, Sapa, from the moment I booked the hotel to the very last day of my trip. Everything is well taken care of and price is reasonable.

The water temperature adjustment of the shower could be improved. At the beginning of the shower , it was too hot. At the latter part of shower, there’s not enough hot water.

The location was great and the facilities are simple and comprehensive. However, the person who made our stay exceptionally pleasant was Thuy, who contacted me in advance to ensure a smooth trip. Not only was Thuy available to help throughout our stay, she was absolutely fantastic in arranging door-to-door connecting buses and taxis on my behalf to and from the countryside, with very little input on my part. She saved me an incredible amount of time! Thuy’s help and hospitality made the stay well worthwhile 😌