The room I got was on the 7 floor, accesible by elevator, so it is more quite. The room is big and very clean, it comes with everything you need! For breakfast they serve a buffet, but go for the freshly made Pho and the omlette! The staff is very nice! Mike was very helpfull in organizing a Tour to Ninh Binh and Halong Bay. I was always picked up by a driver and dropt of at the hotel. I also had the Pick up and drop off from and to the airport organized by Mike. The driver aswell was very friendly! For my overnight Crusie at Halong Bay I was able to leave my big Suitcase at the hotel. When I needed to exchange money, Mike personaly took me to the place where they got me a very nice exchange rate! As a female solo travler i felt very taken care of and very safe! Thank you Mike and your collegues!

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The staff all very friendly and helpful. Location is excellent. Interior of room and hotel very nice and clean. Breakfast very good.

In the room we stayed, we had to share the balcony with the neighbors.. Wasn't expecting this and it's not a big deal but I love my privacy.

The original room we booked which was a window-less room was a bit claustrophobic but we got upgraded by the manager, Tony on our last 2 nights. The upgrade was a room with windows and big so it was much better. Walking distance from Ga Ha Noi train station where I got off the Airport express bus with a light suitcase (but I knew where to go from a previous stay). This street seems slightly less touristy than if closer to the Hoan Kiem lake and prices of meals in this area etc not as elevated for tourists. All the staff are helpful and friendly especially manager, Tony and Bram at reception desk. Liked breakfast with Vietnamese options, toast and cereal, Asian options of custom-made pho, other noodles available, congee, dumpling and bacon and eggs. Many, many local restaurants and street stalls within 10 mins walk. Excellent bun cha about 50m across the road.

We really enjoyed our three night stay at this hotel, the staff was extremely friendly and helpful - giving us many suggestions on where to eat and what to see. Thank you to Mike, Kevin and Mr.Martin(i) and the rest of the staff for making us feel so welcome! The location of the hotel is ideal, right in the middle of the old quarter, and our room was spacious and clean. We would definitely go back again to this hotel. The breakfast was delicious as well. Bravo!

We did not use the hotel gym but walked to a larger local gym (X-Men Gym) as my husband is a triathlete and needs more equipment than the hotel gym provided.

the staff and service here is superb!!!!!! they’re the warmest ppl I ever known :))))) literally rebooked the hotel when we’re back in Hanoi from the trip and wish to come back again! seeing familiar staff’s faces is feeling home, thank you Mike, Ciara, Martin, nd lot others I forgot names but remember faces!!!! the pho at breakfast buffet is also top quality already! love the food here!

the facilities in the room aren’t so new (old fashion), but they’re still decently comfortable and they keep the room very clean everyday!!!

Great location, very good hotel. Staff are amazing, they helped us on each and every step. General Manager Trung helped in booking a limousine for us to go to our next location Tam Coc and also from there back to Hanoi airport. Mr Ben and Mr Tony helped us with all the details and even rescheduled the Limousine. Amazing location in old quarters Hanoi, very next to Train Street and you have many money exchange shops in the same street as the hotel and they offer a good price! Recommend the place if you want to stay in Hanoi Old Quarters.

There is definitely a need for a mirror in the room, I can't always rely on the bathroom mirror. Also the room floor was little dirty.

The nicest stay I had during my south-east -asia travel. The room had all amenities you can think of, I missed nothing. My room even had a balcony with a great view over the old city. The location in the Center of the old town near the Kiem lake is just perfect to explore the city. The staff was very attentive and made me feel even more welcome. The breakfast buffet was great, it maybe has not all western food options, but a really great choice to try new flavours. I didn’t expect Hanoi to be such a beautiful city. When I come back I’ll stay here again!

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I HIGHLY recommend this hotel. First of all I travelled alone and this was my first time in this part of Asia. I had a very nice introduction (30 minutes) on city and even got help to carry my bags to room and introduced. The room was fantastic, clean, pretty and spacious, and has a very pretty balcony to enjoy from. I also enjoyed the prescence of a gym with 2 running machines. The breakfast was very good and even if I didnt take the noodle soups (im more continental in taste) we had great options. My favourite thing was the AMAZING STAFF here, big thanks to Kevin, Masan, Ben, Edward, Tony, Mike, Jasmine, Alisa. They were all so sweet and helped me and almost became this buddies you could hang out with at the reception. It didnt feel too cheesy. I travelled alone and this was so nice feeling to be "taken care of". One more thing is that this street was one of the most beautiful authentic streets in Hanoi and very authentic. a hidden gem but near everything. Also a have a mini store near by open 24/7 and also a chill cafe G66 to start of your day. And near the "train street" for some pics(it was closed due to overt ourism but great shots on cam) I highly recommend this place and hope for the best for hotel.

The water temperature in shower could be a bit hard to adjust, but I always could have a hot shower if needed.

Warm welcome. Made me feels as a friend visiting friends/ a family. Staff is super sweet and helpfull. Do the best they can in their position and give good advises. Its walking distance to lots of sights from trainstreet to lake where they celebrated indepence day and holiday with flags and events. - Breakfast is great. Wifi fast. Hot shower. Working aircon. Very clean. Minibar with water and sodawater + snacks and chips. I came very tired and my bed was just so good i felt asleep right away.

Basically I loved my stay at this hotel, everything was perfect. I stayed in more expensive/"luxurious" hotels in Vietnam but Golden Cyclo was definitely the best+I thoroughly recommend it. The staff were lovely and went out of their way to help with everything. The breakfast was excellent. The bed was very comfortable, the room clean and quiet, and the wifi very good. The location is right in the centre of Hanoi, surrounded by places to eat.

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