OMG that pool - you will never get a view like that one. Hotel so clean and comfortable, staff so friendly and breakfast is the best we have ever had at any hotel worldwide. Highly recommend.

The property is a beautiful hotel on one of the best spots in Old quarters. Restaurants, coffee shops, bars, vendors, pharmacies, you name it. It’s all close by and makes life so much easier :) The size of the rooms are nice, interior matches the concept of the hotel and everything’s new. The beds are very comfortable and offer a great sleep. The facilities are very clean and the pool is big and offers an amazing view.

As the hotel is very new they’re still having some constructions going on. It doesn’t effect your daily routines at all but there’s currently no spa, bar or gym available. But the hotel is working really hard to have all done by the end of July.

Great stay, great food, great comfort and a superlative experience at May De Ville Luxury. The housekeeping and front office staff oblige with every request and they do not shy away from going out of their way to ensure a great experience for the guests. Special mention for Ms Kim, the front desk manager who smilingly obliges you for literally everything. The spa and pool experience was unmatched. Highly recommend for a superlative experience for anyone.

The hotel is newly renovated and the decor is beautiful, very stylish. We booked a junior suite with balcony, the room was great, very spacious, has a seating area and a terrace. The room is well equipped, great AC, has toiletries which included shampoo, body wash, hair dryer, and dental kits, dressing gown, mini bar. We really liked the little touches such as a welcome drink, luggage service to our room, fruit platter, water and ear plugs to help those who are noise sensitive to sleep. The location is perfect, a tranquil gem right in the heart of old town with views of the lake from the breakfast and pool areas. The breakfast quality is great, a variety of western and asain options. I did see tables ordering options not laid out in the buffet such as avocado or scrambled eggs on toast, so it would have been good to have known this or informed that this was an option by the staff. In general the service is great especially the concierge, the boys on the door and reception.

Minor improvements to the rooms would be to add some seating and fans to the rooms with terraces, body lotion, conditioner, and slippers.

Comfortable and large hotel with a beautiful pool on the 10th floor. Breakfast had variety but more towards local or Asian food. Room and bed was comfortable but some may feel the bed is hard but I thought it was to my liking. Only gripe with the room is my room was kinda warm and not ventilating well and the layout is a bit different. Did not manage to figure out how the aircon setting works. Final comment was due to the number of rooms and floors they only had 4 lifts so May have to wait a while to use it. Service was great and the staff were warm and welcoming.

May De Ville Luxury Hotel & Spa This is the hotel I stayed in while visiting Hanoi. Absolutely beautiful people that made me feel safe and welcomed while here. Nothing was ever an issue and the staff can not be commended enough. Free upgrade when I arrived, the rooms are beautiful clean and cool lol. Pool was roof top and comes with cocktails if you request. Right in the heart off where you would want to be. Highly recommend this hotel. And me being me I made friends with all the staff, so they got me a parting gift to say thank you for being an amazing guest. My heart ❤️ I had tears walking out. So beautiful. Highland’s is the main coffee here and they knew I loved my coffee 🤣. Absolutely loved Hanoi and will be back 🙌

Nothing to complain about

The location is fantastic. In the old quarter, we had a view of the lake. It's close enough to the madness of beer corner to pop in and experience it, and far enough away to avoid it if you wish. Great food options are on the doorstep. We particularly liked Katze vegetarian restaurant. An inspirational story from the owner William and the food was the best we had in Vietnam despite not being vegetarian. Hazel was super helpful with booking our trip to Ninh Binh and all the staff were very friendly.

There weren't enough power points in the room if you're using adapters. You can only use one each side of the bed and there was no socket to plug in the kettle, except on the bedside table. The lift buttons are independent of each other, not press one and all response like most hotels. This made it a little slow getting up and down during peek check in and check out times. These were both minor things.

The room has a great view of the city especially at night, we stayed on the weekends and we enjoyed watching the street singer from above. The pool was clean. The food was great too. The location is in the heart of hanoi near to everything; foodstreet, old quarter, resto’s, and cafe’s. The staff were also nice and welcoming and always help you with everything, especially Mrs. Anna who patiently answered all our concerns and helped us booked our halong bay tour. We had such a pleasant and comfortable stay at the hotel. I will definitely recommend this to my friends.

The air conditioning wouldn’t work when we come back from going out had to call technician twice.

The breakfasts - amazing quality and range of foods and the breakfast supervisor staff member was wonderful. The omelettes- OMG ! Cannot compliment the chef enough. Add to this the fantastic view across the whole old quarter - I cannot think of a better way to start the day! All the staff were really wonderful - cannot fault the service during our stay. The Air-Con - worked really well in the rooms and lobby, so much so that we would just stop by the hotel during the day and sit for a bit in the lobby to cool down before heading out to our next activity in the heat.

The hotel is new and still has a small amount of finishing construction going on during the day so sometimes had to walk around stuff when stepping out of the lift - but we understood and the hotel even provided ear plugs for use in the room. But, the rooms themselves do not have great sound insulation so you hear everything happening in other rooms from showering to the couple who decided to have a loud argument at midnight.

The location was perfect, right in the heart of Old Town and near the lake. The property seems quite new and stylish and the staff were lovely. The breakfast was good and the view amazing from the restaurant and pool.

When we booked it didn’t mention our room did not have a window, so it was a bit disappointing. We had one day where it rained heavily for the morning and we felt a bit boxed in our room. The room was large but had nowhere to place our bags and like most rooms in Vietnam, once you leave everything switches off - even the fridge so it was hard to keep things cold.