The location, room cleanliness, staff professionalism and friendliness, value for money, facilities. Kim the Guest Relations officer was very helpful and attentive. In fact everyone in each department from concierge, front office to F&B personnel are so welcoming, professional and attend to your needs quickly. They would also offer suggestions for things to do around the old quarter area as well as various famous eateries. The hotel's rooftop bar is absolutely wonderful. It is a spectacular place up there to see the sunset and the entire Hanoi skyline during a nice sunny day. We left an item and called the hotel several days later and it was kept for us to collect. The location is extremely strategic, pretty much 5 -15 minutes walk to just about every sightseeing place, the lake, shops, cafes and bars, restaurants and amazing street food scenes Hanoi is famous for. Breakfast spread is also comprehensive. It is a fabulous 4 star hotel with great value for money, friendly and attentive staff, strategic location within few hundred metres walk to just about everything the old quarter has to offer.

None, all what we needed were all there and more

We had a pleasant stay at Rex Hanoi for multiple nights. The staff is very nice & helpful and rooms clean. The location is great, many nice restaurants, cafes & attractions are nearby within walking distance. Easy to book additional day trips through the hotel. Great choice of hotel when the focus is on exploring the destination.

Our room type didn't have a proper window, but it didnt bother us much. Swimming pool location is not ideal as it's next to hotel's restaurant entrance. Rooftrop bar didn't have any small snacks available in the evening.

Great breakfast and location. It is a beautiful historic hotel. Enjoyed the pool and my husband took advantage of the spa services available. Nice room and comfy bed, good shower pressure. Loved the roof top bar.

Do not like being around smokers and this was allowed at the pool. Guest were permitted to save pool chairs even though not turning up for hours after they claimed them. Should not be allowed. Poor vegetarian options in the restaurant.

Great and helpful staff! Especially Ms Kim who we could contact anytime. She helped us with our boarding passes, booking transfer, finding local restaurants and so much more.

Location location location👌. The hotel was just beautiful. Loved the size of the room with a separate lounge area and an extra toilet. Located in the guts of Old Quarter which made easy walking to everything, markets, restaurants, sight seeing, hop on hop off buses. The staff were so friendly and helpful. Provided a breakfast box when we left early in the morning for the airport which was very appreciated as food at the airport is quite expensive. Loved my time at the Rex Hotel. Worth every cent ❤️❤️

Carpet could do with a steam clean. Minor issue.

The hotel’s location is right near the night market - very centrally located in the old quarter of Hanoi. But to be honest the best part of this hotel is the staff - they were all amazing and really cared about looking after their guests. A big thank you to Kim and Rose and the other staff in reception who went out of their way to make us feel welcome and help with anything we needed. We were able to leave our bags there while we went on 2 separate overnight trips, and they were so accommodating when we needed to change our nights because of last minute change of plans. Our two boys also loved the fuseball and pool table plus the view from the rooftop sky bar is amazing.

We came and went from the hotel so stayed 3 seperate nights in 3 different rooms/floors. The rooms on the 2nd floor were quite noisy and a little dungeon-esque so would recommend requesting a room floor 3 and above. Also when the night market is on the street music plays till 10pm so if you want to get to sleep earlier pack ear plugs.

An excellent hotel with all the amenities. We were welcomed at the front desk by Rose who proved to be a great resource for us. She let us know which streets to find souvenirs, arranged a tour on a cyclo of Old quarter and suggested special festivities that we might like to go to. The breakfast buffet had an array of different items *clearly indicating ones that may be vegetarian or gluten free. The waitstaff was cheerful and welcoming. Kudos to Lip who reached out to get to know us. His friendliness and sincerity is a true reflection of the Vietnamese people. .

The hotel was well maintained and in a central location in Hanoi, perfect walking distance to beer street, markets and hoan kiem lake. Staff were amazing, super friendly and helpful. Kim organised a one day tour to Halong Bay for me. Had the tour group pick me up and drop me off at the hotel which made it a lot easier for me. Would definitely recommend as I met a lot of friendly people on that trip.

The only issues about the stay was to get to breakfast/restaurant you had to go up 2 flights of stairs. This was difficult for my elderly grandmother. The other issue would be the noise outside the window as the hotel is located in a very lively spot in Hanoi.

* Location, right in the middle of Hanoi Old Quarter. Shops/massage/hair salons on the hotel's doorsteps. The lake is few mins walk away * Staff always very helpful, will go the extra mile if needed * Hotel/room is clean * Bedding material and matress are of good quality * Lift always work (there are 2 of them) * Air con works well * Hot water works well * Toileteries good quality * Indoor swimming pool is clean, towels provided * Breakfast is awesome, lots of tasty choices * Rooftop bar is ideal to relax, bar staff are friendly * 24/7 reception is opened - assistance available at all times * Staff take exceptional care of guests, from the moment you step in the hotel until one leaves.

The staff were extremely helpful and friendly. They sorted out all sorts of stuff such as arranging trips, helping with the local area etc. I also liked the facilities, especially the pool.

Nothing, it was all great. The only things I could complain about were either out of the hotels hands or incredibly petty.