The staff were extremely helpful and friendly. They sorted out all sorts of stuff such as arranging trips, helping with the local area etc. I also liked the facilities, especially the pool.

Nothing, it was all great. The only things I could complain about were either out of the hotels hands or incredibly petty.

Ideally located hotel in the Old Quarter. The room was clean and well maintained. Breakfast area located on the top floor with a beautiful view on the area. Food was OK even if better from the other hotel we stayed in Hanoi. We were travelling with a toddler and service was excellent from all employees especially the ones at the front desk who went above and beyond to make sure our stay was easy and pleasant. Would Strongly recommend to anybody looking for an hotel in Hanoi.

Pool is not on the rooftop as proposed on the picture from the hotel since they have built another story on the building for a terrace which is under construction. Upon completion, this terrace should be really great.

Sufficient spread of items. Hot items such as omelet and pho. Very friendly and efficient staff.

As there was no menu for breakfast, some new customers may not know that there are other a la carte items such as omelet and pho bo, pho ca, etc. Some items are too hard and cold (Vietnamese pastry with green bean paste in the centre, placed near the fruits). On Day 1 that I checked in, I realised that no slippers were available. Upon checking with the counter, I was told that the hotel had run out of slippers. I stayed for 4 nights. When I checked out, I asked the counter again. I was told that there were still no slippers available. Perhaps the hotel could replenish more slippers when stock runs low in future.

I love how the staff was so welcoming the moment i reached the hotel especially jenny who has showed so such kindness and hospitality to someone who is travelling solo in hanoi for the first time. The concierge staffs were also very prompt with requests and offer to send more items at the same time even though i did not request for it. The night before i checked out, i was down with some ?food poisoning/ GI Infection, the staffs working that night was so helpful - they attempted to look for clinics that were open (but none was due to vietnam's holiday), they drive out to the pharmacy open and assisted to get medications for me. Really appreciate the kind gestures that made my hanoi trip such a memorable one. (:

I think the selection for breakfast could have more varieties and the room that i was staying was not what was pictured on the listing (thought i was going to have a room with windows).

The hotel was really good with very welcoming staff. We reached the place very early before our check in time and rooms were not available for early check-in, yet the hotel staff made us very comfortable by providing us with tea, water and allowing us to rest in the lobby. Especially Ms. Jenny from the Relationships department was very friendly, made us comfortable and provided us details of Vietnam helping us in planning or vacation very well. She also got in touch with us well in advance to help us plan our trip too.

The only tiny thing that i would highlight is the unclean balcony with cigarette buds lying around in that place

The location is fantastic!! I like that the elevator is only accessible by key card, makes it feel more secure. The rooftop offers an amazing view of the whole city! Please take note that to get to the pool or restaurant you do need to walk up 1 or 2 flights of stairs, my elderly family’s members would struggle with those.

The breakfast buffet always had the wrong labels on items, and was not stocked often when things ran out.

It was a beautiful and clean hotel. We loved the location and was very central in the old quarter stay for our last 2 days in Vietnam. Our junior suite was upgraded and included a bath tub with views down beer street. The bed was firm but it was comfortable. Breakfast had lots of options and was beautiful. Rex Hanoi offers a pool but we arrived late and left early morning so never got to use it. Staff are very helpful and offered options for tours or things to do if we wanted to navigate things by ourselves. They do offer a driver for hotel to airport transfer but we used Grab as it was cheaper but loved the services offered. For the services offered and the price was very reasonable and would love to stay again.

Having to leave 😔

Location is perfect but rooms require double glazing to block the loud noises outside. Junior suite where I stayed was nice but a little too junior for the price you pay in Vietnam. Breakfast was good variety of food but coffee was not that good Filtered american style coffee, tasteless. Most foods were nice but those ones that needed to be served as hot food weren't hot enough. Indoor swimming pool in an inner city hotel in Hanoi is gold but the water for a swimming pool that doesn't catch any sun, is too cold. Bed was very comfortable. Bathroom was nice but very small and pokey for the price you pay in Hanoi. Overall it is a nice hotel but their room rates are way too high for what they are. Excellent prompt room service. Nice bathroom toiletry .

Small bathroom. Hotwater was temperamental, swimming pool was too cold. Hot foods of the breakfast's buffet weren't hot enough and as the matter of fact some foods were cold including the soups. Sky bar was not operational. The price of the room is over inflated.

The Rex Hanoi is a great little place located right in the heart of Old Town Hanoi. It was our first time in Vietnam and it was a little overwhelming at first but the staff was very helpful giving us tips and advice. We loved our stay in Old Town Hanoi! We loved that we could go out and listen to live music, eat and drink and walk back to the hotel to use the toilet or sit down for a few. Excellent location right in the heart of things and a very nice facility with wonderful staff!

We extended our stay, calling the hotel was very easy before flying into Hanoi, I spoke with Jenny who was lovely and very helpful with sorting out our extra stay. The location of the hotel is ideal, just around the corner is the lake and within reach are banks, restaurants and a ton of shops! An ideal location for first time visitors to Hanoi.The door staff and reception were very helpful and this made our stay beyond excellent. We look forward to coming back to such fantastic hospitality