My family and I spent 4 days at this beautiful hotel. From checking in to checking out every minute of our stay was amazing. We spent warm afternoons at the pool. Got great advice regarding tailoring in the town and used spa and room service. Room is beautiful, spacious enough with a comfortable bed. Breakfast had many options and the location of the hotel is perfect since it is away from the town noise but close enough to go everywhere by foot. But we had two situations which I would like to talk more about. First of all, a day before our flight we realized that our plane tickets were canceled and there was no flight on that day. We got huge support from the front desk of the hotel, since they made the call to the airline instead of me and helped me with the rebooking process. And then when we had already left and were at the airport in Saigon I received an email from the hotel with a photo of my wife’s diamond earring which she lost and wasn’t even aware of. They organized shipping of the earrings to our hotel in Hanoi and I just can’t explain how grateful and amazed we are. Hotel and hotel grounds are really beautiful, but what makes this hotel so special is the people working there.

The hotel was perfectly situated in Hoi An, as the title of the hotel says it is indeed a little bit of luxury in the centre of everything and just a short walk for all that you need that included shops, markets and the river. The hotel rooms were amazing. We had a little suite and it had everything that we wanted and staff would come daily and replenish everything that you wanted. The pool was open all day and most of the evening which gave us the flexibility to use it after a long day out. when we were there, it had plenty of sun lounges and there was a pool bar there too. They even served food to your lounges The restaurant food was excellent, although when we were there very quiet. They do give you 25% off all meals and the cost of the mail was good value. There is also a discount offered to the spa. I and my family used the spa a couple of times, perfectly situated on the lower floor alongside a good kitted out gym very much worth a visit to both. The breakfast in the morning was amazing! So much choice and such good quality of food. In particular, I would like to make a special mention of three most wonderful people that helped us and was genuinely kind. Nancy, Sophie and Brian at reception and on the front door were amazing. Nothing was a problem for them.

This is a tricky one, but if I had to give feedback, it would be that the pool bar needed to be staffed more as we had to keep going in to find staff to order drinks. We did not find this in issue however it would’ve been a lot easier if there was someone at the bar at all times.

We both absolutely loved our week at Allegro Hotel! Our room was spotless, beautifully decorated and well equipped. All the staff were outstanding and we especially loved Yelena in the restaurant and Sophie at Reception. The manager was a lovely lady and she took time to get to know each of the guests. We were also impressed to see her helping the staff in the dining room and interacting with everyone. It was obvious that this hotel places emphasis on team work. There are great bonuses at the hotel too, such as free bicycles, a shuttle to and from An Bang beach, free beds and umbrellas at the beach, a 20% discount at Little Fiefo restaurant etc. Lovely comfortable beds and pillows, and a good shower. Close to the centre of town, nice shaded pool area which must be a Godsend when the temperatures soar in Vietnam. The list goes on and on! The hotel was excellent value for money too and hopefully when we return to Hoi An again this is where we’ll stay!

There wasn’t a single thing I didn’t like!

The property was very well located to the old town, but at the same time in a quiet street, just off the main road.

Our mattress was nớt particularly comfortable. Buffet breakfast food: a lot of the hot food, mainly the steamed options were not hot. Burners always seemed to not be working. No local l information or maps in the rooms. No Netflix!! Every other hotel we stay in this trip to Vietnam had Netflix . Just provides some entertainment on wet days ( which we had a lot of !) I had a great spa experience, which was followed up with one that wasn’t so great! Some consistent training may be in order.

The hotel is cozy and beautifully decorated - has an old world charm that I loved. good spa facilities - very spacious great breakfast spread good location in a quieter area of old town but can easily access all the sites and great restaurants by foot

the staff were a bit cold and robotic - the reception staff member that checked us in was very obviously unwell, sniffling throughout the convo. we also had 3 different people pester us to sign up for their Xmas dinner and events. When checking out, we were rudely told that we need to pay for a coffee mug (which was chipped as I dropped it). completely appreciate paying for it but could’ve been more polite about communicating this. gym - facility itself is ok but please do get rid of the Arnold Schwarzenegger muscular pics! not inclusive at all. spa - I wasn’t told I need to book this in advance. reception should’ve mentioned. also feels a bit silly that both sauna and steam room areas are booked for one person.

Beautiful boutique hotel in the perfect location to the old town of Hoi An - walking distance. Great breakfast selections and pool area. Friendly and helpful staff. Spacious, clean and comfortable rooms. The staff went the extra mile to celebrate my birthday with decorations and a nice cake. Thank you :)

The walls are a bit thin but bearable when guests with kids are not too noisy. Overall, not much to complain about.

Very high quality property within walking distance of the old town. Excellent facilities and very attentive staff. Lovely pool area where drinks and food are incredibly affordable. The spa is tremendous, excellent experience - Sarah was absolutely wonderful, she deserves a special mention. I can wholeheartedly recommend this hotel, it’s an oasis of calm in the madness of the traffic and crowds. Very handy for the tailor shops of Hoi An.

Nothing - it was all great

Everything was just perfect. Recommend this beautiful property to everyone who plans to visit Hoi an. Special thanks to Yelena for helping us and for being so accommodating during our stay. Thank you. Will definitely visit again.

There should be more activities for kids in the property.

Staff made us feel very welcome and the hotel is cosy and gives the luxury feel. Like the interconnecting rooms. The decor is very tastefully done. Hotel is close to the main Hoi An / old town. We can walk around easily. Exceptional hotel spa - feel so pampered and definitely has the luxury feeling at a reasonable price (there was 30% discount which we absolutely love)

The breakfast spread is so so.. coffee isn’t good but we can easily order from FILO via grab which serve superb coffee

No words can express our deepest gratitude to the team in the hotel, including the F&B manager, Mr William. The whole hotel staff team is simply amazing, including Ms Hillary, Ms Sam, Mr Thinh, Ms Mika and many others as I may not have been able to capture all the names who have attended to us! We booked our stay through booking.com n since then, Ms Mika is our main contact point and we have been communicating via the chat based on some requests we made before our arrival for the stay. One of my daughters is a strict vegan n the restaurant actually took special note and prepared vegan dishes for her every morning during breakfast time at no extra cost. Mr William, the F&B manager, even constantly checked with us every morning to make sure everything is ok. Same goes for the hotel staff like Ms Hillary, the guest relationship manager and Ms Sam and her counter colleagues, helping us with transport and other arrangements. Ms Mika gave a very thorough welcome briefing on our arrival and for the gala dinner on New Year's eve, they also specially prepared 4 vegan dishes for my daughtern starting from a starter to the main dish. The hospitality and service provided is simply amazing and exceeded way beyond our expectations! The hotel location is also fantastic, strategically located with very walkable distance to the old town. It's a very quaint vintage boutique hotel, with charming heritage touches. Suites are especially big and comfortable for families. Highly recommended! Once again, thanks very much for the greag hospitality shown during our 8 days' stay there. Happy New Year & We will definitely be back again! Best Regards, Juliet From Singapore! (Pixs of the various vegan dishes prepped for my vegan daughter are attached below)