Breakfast was good but both days it would have been nice to see the staff working. I LOVE the coffee, latte, hot chocolate machine in the lobby, as my family all met in there both nights to visit by the Christmas tree & enjoy the soft chairs & couch.

That the elevator was broken as my uncle just has knee surgery but they got us all on the first floor thanks

We were able to have our dogs with us. The young woman at desk was great!

Needs some updating and needs to be a little bit cleaner. The young woman behind desk was only employee on premises when we were there. Had to have batteries replaced in thermostat and she had to make a couple of calls to find out where batteries were. She came to our room and changed the batteries out.

Very clean, friendly staff, good breakfast. Bath was clean and good towels, and plenty of them. Room was very clean and nice bed. Everything worked, lamps, clock, TV, plugs, drains, sink.

The shower head in our room was a little clogged, but otherwise our room was very good. Not a big deal but elevator was out but staff apologized for inconvenience.

The staff was nice & professional. Housekeeping was very nice & helpful the whole time I was there. It was very clean & quiet. Everyone did an awesomely great job. Thank you to the whole Best Western staff for everything. Until next time, Sincerely Mr. Blackwell

Nothing was wrong the whole time I was there. Great atmosphere &: Great People.

The Best Western is one of the best hotels I've stayed at in the past year. The staff was polite & courteous. I had a great stay & my visit was like being at home.. Thank you Best Western Management & all the hotel staff. Y'all did an amazing job. See you next time ⭐⭐⭐⭐⭐

Nothing was wrong while I was there ⭐ I

I like that the staff made sure to help us as best as possible and was making sure that our stay was comfortable.

I didn't appreciate how thin the walls were you could hear everything and everyone from the hallway.

I loved the coffee machine in the lobby. Instant mocha latte? Yes, please! The room was also very clean and smelled pleasant when we arrived.

I wish the curtains would close all the way. There was a small gap I couldn't get to close.

The bed was comfortable. The front desk attendant was wonderful.

There were areas that needed more cleaning. Someone had killed a big bug on felling and there was splatters of some kind on bathroom wall.

Ran out of coffee by 0700 and couldn’t find anyone to refill the pot! Food was good.

Had to try numerous times to get into room; frustrating standing outside room and card rarely worked!

Coffee machine in lobby, friendly staff, good location to see River Museum, Audubon Center; comfortable bed

Had trouble with TV remote; they replaced batteries.