PARKROYAL Parramatta

Staff were amazing - welcoming, friendly and professional. Room was clean. Aircon easy to use. Beds very comfortable. Bathroom modern and enough towels/cloths (water pressure is strong). Lighting good. WiFi was strong. Smart TV worked great (except Chromecast), was able to watch Fifa World Cup games live. Discounted buffet breakfast at Table 30. View would be amazing if not for construction currently happening 'next door'. Perfect location in Parramatta!

Chromecast cut out six times in two and a half hours. It would suddenly go back to main menu while my device continued to play, so had to reload then re-cast but after sixth time just gave up trying to use it for rest of our stay.

The hotel is very central to all sorts of offerings. Eat street is almost at your door. The hotel itself was very pleasant on entry greeted by very helpful friendly staff. Access to amenities and rooms could not be faltered. Room was a little dated and not to worn. Clean and tidy. Could have been cleaner. View from the window was good but loads of construction going on around but did not impact us at all. Regular house keeping was daily and could have been better as was the replacement of tea milk and soap could have been better but we bought our own accoutrement. When we didn’t use the hotel supplies. Otherwise everything was great and the staff couldn’t have been better and more professional in all their duties. Even more helpful above and beyond. Thank for your wonderful service.

What could have been improved was cleanliness in the room and regular upkeep. Pressure cleaning the car park could have been done in a more appropriate time Like not during the Xmas period. The hotel blocked out half and more of the car park for three days. Making for a more constrictive car park and with large 4x4 made for some creative parking.

The accommodation is perfect for our trip to watch the A-League GF. It is within an easy walk to the stadium and many restaurants. The riverside walk is only metres away. The superior king room was spacious and has excellent storage and layout for our overnight stay. Parking is easy and once parked we had no need to use the car as everything is literally on your doorstep. We had a fabulous deal which included a lovely breakfast, a fuel voucher and free parking, so way up which deal suits you best price wise. The staff are both friendly and efficient. The bed and pillows were very comfortable. The bathroom is also well equipped. A really excellent hotel where we will always stay when attending the stadium for various events.

not a thing.. it’s excellent

Excellent staff, but hold up at reception dealing with new guests not helping guests with issues. So be extremely patient.

Slow reception but efficient Not handling current guest inquiries quick enough as they are checking in guests so more reception staff Managers Kay and Grace very professional I was impressed all very happy friendly staff One room air con noisy Second room noisy neighbour rattling adjoining room door handle constantly Third room just perfect Upgraded to penthouse suite Leak with water from shower but All amazing Don't go for the view it's construction sites

The staff were very accommodating. We were three groups coming from 3 very different locations and transport styles. When we arrived, we found out that we were all over the building. When asked for 3 rooms together, the staff worked their magic and made this possible. All at a moments notice. The free transfer from the Airport went down really well

Whilst the breakfast was great and extensive and the food good, the setting was not very welcoming. If the set up the breakfast in the restaurant or bar, it would have been a better setting.

Very clean and neat. Staffs are nice too, close to everything, lots of restaurants and close to Westfield parramatta (walking distance)

The parking height limitation is 1.9m. We have to find outside parking. The bath tub is a bit slippery. My daughter tripped over . There should be anti-slip mat somewhere in the bathroom, so anyone that needs it can use it, the bathroom is not that friendly to kids or elder people

Lovely staff member on arrival was very pleasant, helpful and resourceful, offered discounts to services and breakfast as well as room type with a bath. Bedroom was clean, the bed was absolutely comfortable and warm. The bedsheets clean, quality linen used and various pillow comfort choices, had a wonderful sleep, which is important for me. Breakfast was fantastic, huge selection of food choice, buffet breakfast served, fruit was fresh. Fresh juice bar available. The chef cooked me an omelette which was divine and coffee was good. Was here for only one night for a business meeting. The room accommodated my needs with desk, WiFi etc and my stay at parkroyal made it much more comfortable.

The staff were so understanding, friendly and helpful. We had noisy neighbours and it was absolutely no problem moving us to another room. The ladies even upgraded us without further cost. Both rooms were great! First time at Parkroyal and it won't be the last.

The only thing we had an issue with was the air-conditioning. The fan speed seemed to have only one setting and that was blowing a gale, despite turning it down. Also there seemed to be only one temperature and that was 22 which was too cold with the fan speed. We had to turn the air off in order to be comfortable but then it lacked air flow.

Friendly and very helpful staff. Excellent service as usual. The room was very clean and tidy and the bed was so comfortable. Such a convenient location.

After many years of visiting here we have noticed the buffet breakfast just doesn't seem to be up to the quality it used to be. It's probably our last stay with paying extra to include breakfast given there are so many great cafes in close proximity.

The staff at this hotel are all great: 1.Reception check in provided helpful information,quick, friendly, accomodating and professional. 2. Room assistance & breakfast staffs are very quick, helpful, friendly and professional. Complimentary provided is always a bonus: 1. Variety of tea and coffees w/ sugars & cookies. 2. Iron & ironing board. 3. Robe & slippers are very comfy and clean 4. Shampoo, conditioner, body wash and soap - amount provided are good amount. 5. Towels clean. 6. Hairnets. 7. Some bags for sanitary stuff. Furnitures&electronic. 1. Beds, blankets and pillows are clean and comfy. 2. Amazing working on the comfy chair and desk. 3. Sofa was soft and comfy. 4.Safe 5. Mini friedge 6. TV was great. Lighting: Just amazing. Location is also great.

1. Parking - too expensive for visitors. It cost $10 dollars for 10-15 minutes. 2. Toothpaste is only provided upon request. 3. No water is provided upon arrival in the room. 4. Room smell - it's a non-smoking room but it smell old and cigarette smoke. 5. Aircon/heater - weak air coming out of the vent