Four Points by Sheraton New Delhi, Airport Highway

Myself and my wife stayed at your excellent hotel for one night (24th-25th April). Our stay was very pleasant, the room and bathroom were clean and smelled fresh. We had dined at your inhouse restaurant in the evening, (al la carte) the food was exceptional both the veg and non veg. The waiter ( name I cannot recall) was really good as he went out of his way to serve and answer questions my wife was asking him regarding the menu. (what he could not answer he went and confirmed with the head chef). Next day we had an early morning flight to catch, after checking out we faced difficulties with the arranged taxi, your reception staff (Mr Himanshu, Mr Vinod and Mr Mayur) were very helpful in assisting us with our transport and calming us with refreshment while we waited. Before booking the reservations at your hotel we had already made provisional booking for a hotel at AeroCity, (that being closer to the airport) After staying at Four Points Sheraton, we WILL be highly recommending all our friends and family to stay here as your staff are your BEST asset. Looking forward to our next visit to India.

The staff was very friendly, prompt, and efficient. Kudos to the Chef for setting up a brilliant variety of dishes for breakfast, all of which were well made. The staff were more than happy to make us feel comfortable during our stay.

The shortcomings include the lack of information conveyed before the stay begins. For example, usually hotel rooms have a booklet with numbers for housekeeping, the reception, dining hall and so on. Otherwise, the numbers are provided on the phone. Both were missing and I had to call the reception every time.

Really nice hotel which is bright and really clean. The hotel staff is exceptional and welcoming. The hotel premises are spacious enough to go for a short walk in the park. Restaurant is spacious and bright and the breakfast is exceptional - most probably one of the few hotel restaurants which serve also European food. The hotel is in a good location in case it is necessary to find a place for a layover between flights - it is less than 10 minute drive from Delhi IGI airport.

The hotel offers exceptional in-house services, which seem that come with similar prices :(. It is also a bit far from Delhi central area.

This is an exceptionally well maintained and spacious property. Rooms, lawns, walk-ways are spacious. We took a post-dinner-stroll in the garden area, and did not need to leave the site. Though, had the option of treadmills, but a walk in open air was better. The staff is very courteous, and is very well mannered. Their check-in and check-out process was also very swift. And...The food quality was amazing. We did not need to find any nearby restaurants, because their own restaurant gives lovely food. We really liked the breakfast, and also our lunch/dinner preparations were excellent. Overall i think this place is far far far better than some of the 5 star hotels in India. Location is very near to the airport. So if you need to stay just before/after your flight, or if you arrive in Delhi, but want to stay before starting your golden triangle trip to Agra or Jaipur, etc. this is the best place to stay. I would certainly stay there again if i need to.

The location of the hotel is prominent for me, its near to the airport and this is a usual hotel i prefer. Secondly the food is good in buffet along with the bar, its comfortable to order.

Especially this time (unlike last times) it was a bit crowded and some punjabi festival was ongoing, the service was not up to the mark, the person taking orders and serving breads was too late. However, whenever i visited last times, it was good.

Very nice hotel set in comfortable grounds where one can walk outdoors. Hotel room was clean and comfortable. Staff were amazing! Duty manager Urmila was exceptionally - she made us feel as though we were visiting friends rather than staying in a hotel :) She was friendly, courteous and professional - as were all the staff we interacted with. Food in the in-house restaurant was also good. Would definitely stay here again.

Nothing.

Loved the stay. Clean room and bathroom. Property has been maintained quite well for comparable properties around within the same budget. Very professional staffs. Exceptionally good food. Food our was highlight during the stay. We had arrived quite early in the morning due to flight cancellations. Were worried if they would let us check in 4 hours before the check in time. But all went super smooth. Had the keys in our hand within 10-15 mins of arriving. Overall, had a really pleasant stay! Thanks Team :)

The staff was very friendly. Arvind ji at the gate was very helpful and even the reception staff and everyone who assisted me with bookings and my requests and queries were very polite and supportive despite the heavy rush. They took the time to help.me out with my queries without making it seem like any hassle. Would rate 10/10 for the staff!

It's not really the hotel's fault but I think I had booked the room at a time when there was too much rush because of which I got the rooms which were right next to the reception. They seemed to be a little cramped and the lobby was also very dull and seemed very excluded from the rest of the hotel. I have stayed in other rooms before and have loved the view from the windows and the open feel that one gets, maybe which is why I expected similar kinds of rooms.

Customer service was excellent, throughout. Anjali, Sonu Singh, Bharat, Pupul, Buddhi are only some of the staff that helped us enjoy our stay at the hotel and made us feel very special. We were so impressed, that we have requested another night's stay before we go back to London.

No other hotel has ever provided this kind of efficient and prompt service as this. Right from Chef Daleep Singh to Sheetal, the loyalty manager to Shubham and Sonu in the restaurant.. each person gave their best. Food is par excellence. And this is a critical foodie and a hotelier saying so !