Best Western Premier Hotel Royal Santina

The location was excellent for those who prefer to be at a main transportation hub that gives easy access to the airport and most major attractions. My family really enjoyed being able to walk a few minutes away to Roma Termini to jump on either metro line for the short journey to stops either located at or just minutes away from all the major tourist attractions. This location also made the trip from the airport virtually seamless by jumping on a Leonardo Express train (non-stop) leaving us with an approximate 32 minute train ride and 5-minute walk to checking in.

The only bump with our experience was with the fire alarm system unfortunately malfunctioning multiple times during one of the evenings. This event sadly happened late at night and only affected 2 floors which left our family unsure of how to react during the first two occurrences.

Very close to Termini station not even 5 minutes walk, clean, friendly staffs, bus stop for sightseeing bus is just across the hotel. Close to some of the attractions like the Colosseo 2 stops by Metro, few stops as well to Spanish steps and Fontana de Trevi.

We can hear the noise next door.

Not applicable, as we ate breakfast out every day

The amount of plugs for charging stations were not enough. Only one outlet was working properly for our use. These days, hotels should have at least two charging areas for laptops iPads, and iPhones, and watches.

We liked the location, next to Termini station which we used for Metro. Also we used the garage and the electric car charging station. Otherwise the staff was nice and efficient, we could leave the car and luggage to go around the city in the morning after checking out of the hotel. This was very kind. The breakfast was varied, coffee was offered kindly and it was good. The staff is very friendly and offers its services, from handling the luggage to saying Good morning with a smile before breakfast. The room was ok, big enough, we appreciated the bath (son bathed himself for two evenings) and large shower.

We didn’t like the noise from the street. I understand Rome is a mega huge city, but the windows didn’t do anything for us regarding soundproofing. You can hear every single sound there is out there. Not a quiet room. This would be my only complaint. Otherwise a nice hotel and I would choose it again for a Rome visit.

The staff was amazing , very friendly, spoke English well. Were always there to get us a taxi, help us about breakfast times etc. Cleaners did their job very well too, room was spotless. Our room was big, had a couch / bed on the side for the kid, which came in handy, and a fridge. We had a safe , shower and bath tub in the room, amazing. Breakfast was great value for money too. Location is very good, as the train / metro is less than 5 mins of walking.

On the first night, the air conditioning stopped working. It was fixed the next morning bit unfortunately that meant no sleep for the good part of the night as it was very warm outside and hotel is made that way so you can't really cool down unless air conditioning works. The view was...to the other rooms as the inner 'garden' isn't made. Just 5 rooms per floor have the view of the street (and it is a busy street so it is probably not too beautiful for them too).

We only stayed for one night on our way to Civitanova Marche. We booked the Comfort King Room. There was nothing wrong with it and frankly nothing to complain about. Clean, spacious, comfortable bed, nice staff, all the facilities and amenities you would normally expect. We didn't spend enough time at the hotel to enjoy everything it had to offer, but we liked the quirkiness of the room (original design, a lot of character). Great breakfast selection!

There's underground parking right next to the hotel. It's open to everyone, but hotel clients usually park there. It was full when we got there, so we had to find street parking, which in Rome isn't the easiest thing to do. We ended up parking at Termini. The hotel staff could have recommended the Roma Termini parking in the first place - would have saved us an hour driving back and forth in the neighborhood hoping a spot would open up.

Rooms are comfortable, clean. Breakfast was full American and Italian styles, which was fantastic. Service was excellent. We needed soap and got it in 2 minutes. The hotel looks older on the outside but rooms are renovated and modern. Even has a speaker in the bathroom so you can hear your TV. Location is good, we were a short walk from the metro. A few stops away from all the major attractions.

The room though functional is small. But this is typical with big city hotels in Europe.

Conveniently located close to main train station and some tour start points. City map provided free of charge. The staff (Paola in particular) were so professional and helpful, particularly to book us our day tours (which were running out so fast). Staff also recommended some nice restaurants when we asked for. Wifi was great. Breakfast was decent and varied and starts nice and early at 6.30, which helps as some tours commence very early. AC worked very well and room well cleaned daily. Church next door.

The Shower and toilet room is not what i liked as it is all glass sliding doors, but that is just me. Also the plumbing is not the best (wash basin drain plug was clogged). But i list the above, just as info and overall i'd stay here again. Champions league football match was not telecast either in room nor in Bar at ground floor. I also thought that the staff, at breakfast, must inform you what is included and what is not included in your room with breakfast rate (ex Cappuccino is charged extra, but i was not told so when i ordered it)

this side of Termini station is quite safe compared to the other side. The SIT shuttle bus stops just in front of the hotel even though we didn’t get to use it because SIT airport shuttle bus schedule didn’t fit us (40min waiting because it just left). Termini entrance is just few minutes away, grocery Coop also around there, and post office too. staff were all so warm and helpful. And the best part for us was the parking that we could reserve beforehand. Many other hotels have parking but first come first served. Although they have a limited slots, it’s important we can book a garage. there’s a parking building beside this hotel but it’s the kind of parking that machine operated parking, plus you need to leave a key to them yet there are certain time you can get the car out. And parking fee at hotel was quite reasonable. More importantly the hotel is located outside ZTL, the restricted zone that if you accidentally enter, you will get a huge fine after your vacation. Colosseum was easy walking distance from the hotel, or you can take a subway from Termini station.

Italy lifted I think mandatory wearing of mask, but several cleaning staff were coughing while they are cleaning our room. Right now there’s a covid surge world wide, so it’s better we feel safe staying in a hotel, just in my opinion. Because after 2 nights of staying, on 3rd day my eldest got fever and she tested positive. it’s probably not from the hotel, could be also from long flight. But we wore mask all the time even during flights, and of course we don’t wear mask inside our hotel room. It’s important that if you have symptoms, at least wear mask, but in Italy so many people are coughing everywhere. So we didn’t even eat out indoor during our stay in Rome. Just bought sandwiches in Termini and ate at hotel room. So that’s the only thing I felt concerning.

The friendliest hotel staff we have ever met, they treat all guests with the utmost kindness and professionalism. Breakfast as well as dinner were rich, various and delicious. Although the Hotel was full, the staff gave every guest maximum attention and personal approach, always with a smile on their face. Paolo the night receptionist, the day team at the reception, Patrizia and the rest of the wonderful team in the restaurant and bar, including the chef whose excellent dishes made the stay at the Hotel even better, certainly contributed to the excellent impression of our holidays in Rome to which we will definitely return. Of course with our stay again at the Best Western Royal Santina Hotel. Location is great, near the main city train station, as well as metro and various public buses station.