0
9.3

349 reviews

Heaven Hotel0

Av. Xcalacoco Manzana 022 Lote 55-1 Predio los Matorrales, Playa del Carmen,Quintana Roo, 77710, MX

Reservations:

+1-833-728-2041
9.3

349 reviews

Choose dates to view prices

Property building, Swimming Pool in Heaven Hotel
Garden, Seating Area in Heaven Hotel
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Swimming pool, Property Building in Heaven Hotel
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Living room, Seating Area in Heaven Hotel
Living room, Dining Area in Heaven Hotel
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Bed in Heaven Hotel
Bed in Heaven Hotel
Communal lounge/ TV room, Dining Area in Heaven Hotel
Shower, Bathroom in Heaven Hotel
Bed in Heaven Hotel
Photo of the whole room, Bed in Heaven Hotel
Living room, Seating Area in Heaven Hotel
Property Building in Heaven Hotel
Lobby or reception in Heaven Hotel
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Dining Area in Heaven Hotel
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Bed in Heaven Hotel
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Heaven Hotel
Property building, Swimming Pool in Heaven HotelGarden, Seating Area in Heaven HotelShower, Bathroom in Heaven HotelSwimming pool, Property Building in Heaven HotelKitchen or kitchenette, Kitchen/Kitchenette in Heaven HotelLiving room, Seating Area in Heaven HotelLiving room, Dining Area in Heaven HotelBed in Heaven HotelBed in Heaven HotelBed in Heaven HotelCommunal lounge/ TV room, Dining Area in Heaven HotelShower, Bathroom in Heaven HotelBed in Heaven HotelPhoto of the whole room, Bed in Heaven HotelLiving room, Seating Area in Heaven HotelProperty Building in Heaven HotelLobby or reception in Heaven HotelDining Area in Heaven HotelSwimming Pool in Heaven HotelDining Area in Heaven HotelBed in Heaven HotelBed in Heaven HotelGarden, Swimming Pool in Heaven HotelBalcony/Terrace in Heaven HotelSwimming Pool in Heaven HotelBalcony/Terrace in Heaven Hotel

From

$126

Call for great rates

+1-833-728-2041

Pet Friendly

Outdoor swimming pool

Kids' pool

Free Private Parking

Free wifi

Air conditioning

Private entrance

24-hour front desk

Heaven Hotel

Welcome to Heaven Hotel, an enchanting ApartHotel located in Playa del Carmen, Quintana Roo, Mexico. Just a short 4mi distance from the bustling city center, this hotel offers a serene and peaceful retreat for travelers looking for a slice of paradise.

With 349 glowing reviews, it's no wonder why Heaven Hotel is a traveler's favorite. Starting at just $126, guests can enjoy a range of amenities including a pet-friendly policy, a refreshing outdoor swimming pool, a children's pool perfect for family fun, and private parking - all for free! The hotel also offers complimentary Wi-Fi, air conditioning, and a 24-hour front desk for ultimate convenience. Each beautifully appointed room features a kitchen or kitchenette, ensuring guests have all the comforts of home during their stay.

Heaven Hotel goes above and beyond to create a truly memorable experience. With a sun deck, picnic area, and garden, guests can soak up the sunshine and enjoy the breathtaking views. Elevator access, hypoallergenic rooms, and wheelchair accessibility make this hotel suitable for everyone. Whether you're looking to explore the stunning terrace and balcony views, or simply unwind in a bathtub after a long day of sightseeing, Heaven Hotel has everything you need for an unforgettable stay in Playa del Carmen.

After a relaxing day exploring Playa del Carmen, guests can take a dip in one of Heaven Hotel's two stunning pools. With one pool exclusively for adults, guests can unwind and soak in the tranquility of the surroundings. The outdoor pool features a shallow end, perfect for leisurely lounging and cooling off under the Mexican sun. Whether you want to take a refreshing swim or simply bask in the sun on one of the poolside loungers, Heaven Hotel offers the perfect retreat for relaxation and enjoyment.

At Heaven Hotel, convenience is key. The hotel accepts cash as well as various payment methods including Visa and Mastercard, ensuring a hassle-free checkout experience for guests. Whether you prefer to pay in cash or with your preferred credit card, Heaven Hotel makes it easy for you to settle your bill and continue your journey stress-free.

When it comes to accommodations, guests can choose from two spacious and luxurious Two-Bedroom Apartments. The first apartment offers a comfortable retreat with 1851 sqft of space, accommodating up to 4 adults and 3 children. The second apartment, spanning 2088 sqft, can accommodate up to 5 adults and 5 children. Both apartments are smoke-free and feature a combination of double beds, sofa beds, and queen-size beds to ensure a comfortable stay for all guests. With ample space and stylish decor, these apartments provide a true home away from home experience.

With its serene pools, convenient payment options, and spacious apartments, Heaven Hotel is the perfect choice for travelers seeking a relaxing and unforgettable vacation in Playa del Carmen. Whether you're taking a refreshing dip in the pool, exploring the vibrant city center, or simply enjoying the comfort of your apartment, Heaven Hotel offers everything you need for an enchanting stay in this Mexican paradise.

Closest airports

Cozumel International Airport

12.9mi

Cancún International Airport

27.4mi

Most popular amenities

Pet Friendly

Outdoor swimming pool

Kids' pool

Free Private Parking

Free wifi

Air conditioning

Private entrance

24-hour front desk

Kitchen

Non-smoking rooms

Kitchenware

Kitchenette

View

Picnic area

Sun deck

Garden

Elevator

Upper floors accessible by elevator

Terrace

Balcony

Hypoallergenic

Bathtub

Private Bathroom

Parking On Site

Rooms

Two-Bedroom Apartment

2 Double Beds

1850 sqft

Kitchen

Private Bathroom

Kitchenette

Balcony

x4

+

x3

This spacious Two-Bedroom Apartment offers 1851 sqft of comfortable living space, accommodating 4 adults and 3 children. With a fully-equipped kitchen, private bathroom, balcony, and a range of amenities such as a flat-screen TV and air conditioning, your stay will be both convenient and enjoyable.

Two-Bedroom Apartment

1 Sofa Bed

1 Queen Size Bed

1 Double Bed

2090 sqft

Kitchen

Private Bathroom

Kitchenette

Balcony

x5

+

x5

Welcome to our spacious Two-Bedroom Apartment, measuring 2088 sqft, ideal for families and groups of up to 5 adults and 5 children. With a fully-equipped kitchen, private bathroom, balcony, and a range of modern amenities, including a flat-screen TV and air conditioning, you'll have everything you need for a comfortable stay.

Guest reviews

9.3

349 reviews

From

$126

Categories of assessments

Cleanliness

9.5

Comfort

9.5

Location

8.3

Facilities

9.5

Staff

9.5

Value for money

9.5

WiFi quality

8.5

Featured reviews:

🇳🇱

Catharina

10

November 2022

What a nice and excellent hotel, great value! Super nice and helpful staff, all ladies were extremely friendly in getting us around, arranging taxis and more. The size of the apartment is really large! and housekeeping is excellent

Nothing, although as they say clearly articulate: you are not in the center of playa, and a taxi to get to the center/beach will approximately cost 15 USD one way. Something to take into account!

🇺🇸

Brown

8.2

April 2022

It was an awesome stay loved every minute of it, my family loved every minute of it. We were like walking distance from the beach and also food was next door in the small plaza. We also had a 2 in 1 washing machine which was great. The staff was great ,they were very polite and helpful. We stayed there twice and on the second trip my son lost our room key so we paid for a new one and ended up finding the other key the following day and at check out they gave us the money back. Overall it was awesome.

The beds were a little hard thats was our only complaint otherwise the stay was great

🇬🇧

Ashley

8.2

March 2023

spacious and great value for money

it was quite far away from the main town but taxis were reasonable enough. we knew this before booking here, so If you have a car/bike it’s only a 15 min drive. No bus stops near by

🇸🇻

Nidia

10

March 2023

HUGE APARTMENT, great water pressure, good pool, internet amazing, water bottles available, stores in front of the hotel

no hot water

🇦🇺

Sarah

9.1

November 2022

Very new, clean and well maintained property. Provided a few bottles of water which was appreciated. Elevator in building. Shower had great pressure. Smart TVs in every room. Large balconies. Apartment was large and well appointed. Really comfortable. Excellent value for money. Also, when checking out, I realised I left my swimsuit on the balcony. I had my baby with me, so the receptionist offered to retrieve it and came back with it in a plastic bag. Much appreciated!

I wish they put a few basics such as sugar since there is a coffee machine, but the 7/11 is right next door so no big deal.

🇺🇸

Gustavo

9.1

May 2023

The staff is super friendly. The A/C is fantastic, we actually had to turn it off at times, it gets cold in the rooms. Very spacious, it has a 2 bedroom, 2 bathroom, living room and kitchen area. (Washer and dryer a plus). Plaza located across the street that provides different services (tacos, pizza, seafood, 7eleven, barber shop, pharmacy, and many other businesses that stay open until 10-11 pm). If you have your own transportation, this is your place for you.. This Hotel is a no brainier, I would definitely stay here again.

Everything was perfect.

🇺🇸

Guillermo

10

October 2022

Everything was very good, the lady at the front desk did a very good job ,she let my daughter stayed late at the swimming pool and provided us with good tips to go out for dinner ,we loved her

We didn't like a black guy working late shift at the front desk, we asked him couple questions about our car and he reactions was not so friendly, we said hi to him 2 times and he never answered back, he gave us a look like we were not welcome. Don't know why he is working in a nice place like heaven hotel..

🇨🇦

Angie

10

February 2023

Very nice hotel, staff was very nice, room was a good size really liked having the 2 bathrooms, quiet was away from any street noise, would definitely stay here again

The location was a bit far out so unless you rent a car you do need to take a taxi into town. The beds were quite hard

🇵🇱

Milosz

9.1

February 2023

Apartment equipped with everything we needed. Much helpful staff at the reception. Several local eateries nearby. Far from busy town center.

We were accommodated in two rooms and the rooms with balcony on the pool side was less noicy giving more vacationing climate. In opposite to the rooms exposed on the street which were noicy even with closed windows.

🇧🇪

Piotr

9.1

January 2023

Very friendly and accomodating staff, huge and clean rooms decent swimming pool

For this location you need rented car, though restaurants nearby are excellent

🇳🇱

Catharina

10

November 2022

10

What a nice and excellent hotel, great value! Super nice and helpful staff, all ladies were extremely friendly in getting us around, arranging taxis and more. The size of the apartment is really large! and housekeeping is excellent

Nothing, although as they say clearly articulate: you are not in the center of playa, and a taxi to get to the center/beach will approximately cost 15 USD one way. Something to take into account!

🇺🇸

Brown

8.2

April 2022

8.2

It was an awesome stay loved every minute of it, my family loved every minute of it. We were like walking distance from the beach and also food was next door in the small plaza. We also had a 2 in 1 washing machine which was great. The staff was great ,they were very polite and helpful. We stayed there twice and on the second trip my son lost our room key so we paid for a new one and ended up finding the other key the following day and at check out they gave us the money back. Overall it was awesome.

The beds were a little hard thats was our only complaint otherwise the stay was great

🇬🇧

Ashley

8.2

March 2023

8.2

spacious and great value for money

it was quite far away from the main town but taxis were reasonable enough. we knew this before booking here, so If you have a car/bike it’s only a 15 min drive. No bus stops near by

🇸🇻

Nidia

10

March 2023

10

HUGE APARTMENT, great water pressure, good pool, internet amazing, water bottles available, stores in front of the hotel

no hot water

🇦🇺

Sarah

9.1

November 2022

9.1

Very new, clean and well maintained property. Provided a few bottles of water which was appreciated. Elevator in building. Shower had great pressure. Smart TVs in every room. Large balconies. Apartment was large and well appointed. Really comfortable. Excellent value for money. Also, when checking out, I realised I left my swimsuit on the balcony. I had my baby with me, so the receptionist offered to retrieve it and came back with it in a plastic bag. Much appreciated!

I wish they put a few basics such as sugar since there is a coffee machine, but the 7/11 is right next door so no big deal.

🇺🇸

Gustavo

9.1

May 2023

9.1

The staff is super friendly. The A/C is fantastic, we actually had to turn it off at times, it gets cold in the rooms. Very spacious, it has a 2 bedroom, 2 bathroom, living room and kitchen area. (Washer and dryer a plus). Plaza located across the street that provides different services (tacos, pizza, seafood, 7eleven, barber shop, pharmacy, and many other businesses that stay open until 10-11 pm). If you have your own transportation, this is your place for you.. This Hotel is a no brainier, I would definitely stay here again.

Everything was perfect.

🇺🇸

Guillermo

10

October 2022

10

Everything was very good, the lady at the front desk did a very good job ,she let my daughter stayed late at the swimming pool and provided us with good tips to go out for dinner ,we loved her

We didn't like a black guy working late shift at the front desk, we asked him couple questions about our car and he reactions was not so friendly, we said hi to him 2 times and he never answered back, he gave us a look like we were not welcome. Don't know why he is working in a nice place like heaven hotel..

🇨🇦

Angie

10

February 2023

10

Very nice hotel, staff was very nice, room was a good size really liked having the 2 bathrooms, quiet was away from any street noise, would definitely stay here again

The location was a bit far out so unless you rent a car you do need to take a taxi into town. The beds were quite hard

🇵🇱

Milosz

9.1

February 2023

9.1

Apartment equipped with everything we needed. Much helpful staff at the reception. Several local eateries nearby. Far from busy town center.

We were accommodated in two rooms and the rooms with balcony on the pool side was less noicy giving more vacationing climate. In opposite to the rooms exposed on the street which were noicy even with closed windows.

🇧🇪

Piotr

9.1

January 2023

9.1

Very friendly and accomodating staff, huge and clean rooms decent swimming pool

For this location you need rented car, though restaurants nearby are excellent

Points of Interest Around Heaven Hotel

Attractions

3D Museum of Wonders

2.8mi

Fundadores Park (El Zócalo)

3.6mi

Cenote Chaak Tun

4.4mi

Xenses Park

8mi

Rio Secreto Nature Reserve

8.4mi

Selvatica

14mi

Discover Mexico Park Cozumel

14.8mi

San Gervasio Mayan Ruins

17.3mi

Kantun Chi Ecopark

18.5mi

Xotik-Ha EcoPark

18.8mi

The Mayan Cacao Company

19.2mi

Playa Palancar

21.2mi

El Mirador Lookout

24.1mi

Xoximilco Cancun

25.3mi

Ventura Park

28.4mi

Attractions

3D Museum of Wonders

2.8mi

Fundadores Park (El Zócalo)

3.6mi

Cenote Chaak Tun

4.4mi

Xenses Park

8mi

Rio Secreto Nature Reserve

8.4mi

Selvatica

14mi

Discover Mexico Park Cozumel

14.8mi

San Gervasio Mayan Ruins

17.3mi

Kantun Chi Ecopark

18.5mi

Xotik-Ha EcoPark

18.8mi

The Mayan Cacao Company

19.2mi

Playa Palancar

21.2mi

El Mirador Lookout

24.1mi

Xoximilco Cancun

25.3mi

Ventura Park

28.4mi

Airports

Cozumel International Airport

12.9mi

Cancún International Airport

27.4mi

Pools

Location

Outdoor

Features

Shallow end

Age restrictions

Adults only

Availability

All season

Amenities of Heaven Hotel

Pet Friendly

Outdoor swimming pool

Kids' pool

Free Private Parking

Free wifi

Air conditioning

Private entrance

24-hour front desk

Kitchen

Non-smoking rooms

Kitchenware

Kitchenette

View

Picnic area

Sun deck

Garden

Elevator

Upper floors accessible by elevator

Terrace

Balcony

Hypoallergenic

Bathtub

Private Bathroom

Parking On Site

Amenities of Heaven Hotel

Accessibility

Entire unit wheelchair accessible

Upper floors accessible by elevator

Bathroom

Additional bathroom

Bathtub

Bathtub or shower

Guest bathroom

Hairdryer

Private Bathroom

Shower

Toilet

Toilet paper

Towels

Bedroom

Linens

Wardrobe or closet

Building Characteristics

Private apartment in building

Cleaning Services

Daily housekeeping

Free

Laundry

Additional fee

Suit press

Free

Food & Drink

Tea/Coffee maker

Food & drink safety

Delivered food covered securely

Food can be delivered to guest accommodation

Front Desk Services

24-hour front desk

Concierge

Invoice provided

General

Air conditioning

Elevator

Family rooms

Hypoallergenic

Ironing facilities

Mosquito net

Non-smoking rooms

Pet Friendly

Private entrance

Smoke-free property

Tile/Marble floor

Internet

Free wifi

Kitchen

Coffee machine

Dining table

Dryer

Kitchen

Kitchenette

Kitchenware

Microwave

Refrigerator

Stovetop

Toaster

Washing machine

Living Area

Dining area

Sitting area

Sofa

Media & Technology

Cable channels

Flat-screen TV

Satellite channels

Telephone

TV

Outdoors

Balcony

Garden

Outdoor furniture

Picnic area

Sun deck

Terrace

Parking

Free Private Parking

Parking On Site

Free

Physical distancing

Cashless payment available

Room Amenities

Clothes rack

Fan

Iron

Sofa bed

Safety & security

24-hour security

CCTV in common areas

CCTV outside property

Fire extinguishers

Key card access

Safe

Security alarm

Smoke alarms

Safety features

Access to healthcare professionals

First aid kits available

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Services

Wake-up service

Spa

Kids' pool

Free

Outdoor swimming pool

Free

View

Pool view

View

Stay rules - Heaven Hotel

From

$126
  • Check-in / Check-out

  • Pets

  • Internet

  • Age restrictions

  • Curfew

  • Parking

  • Reservations

  • Children and beds

  • Cards accepted at this property

Frequently Asked Questions - Heaven Hotel

What's the check-in and check-out schedule at Heaven Hotel?

While the stay at Heaven Hotel offers a flexible check-in window between 03:00 PM and 06:00 PM, the check-out is fixed at 12:00 PM.

Is vehicle parking offered by Heaven Hotel?

Yes, parking is available at Heaven Hotel. The hotel provides free private on-site parking, and reservations are not required.

How much does a stay at Heaven Hotel cost?

The base price for Heaven Hotel starts at $126. Do note, the cost might change depending on room preferences and dates. To see the actual prices, input your desired dates.

Which room categories can I book at Heaven Hotel?

Heaven Hotel offers two types of rooms: Two-Bedroom Apartments. The first apartment has a size of 1851 sqft and can accommodate 4 adults and 3 children. It has two double beds and smoking is not allowed. The second apartment is larger, with a size of 2088 sqft. It can accommodate 5 adults and 5 children, with a sofa bed, a queen-size bed, and a double bed. Smoking is not allowed in this room as well.

How can guests spend their time at Heaven Hotel?

Guests at Heaven Hotel can spend their time at the hotel by enjoying the leisure amenities, particularly the pools. The hotel boasts an outdoor swimming pool, which is available all season long. This pool provides a great opportunity for guests to relax and cool off during their stay. Additionally, there is also a kids' pool available, making it perfect for families with young children.

The hotel's sun deck is another great option for guests to spend their time. They can soak up the sun, read a book, or simply relax by the poolside.

With these amenitie, guests have ample opportunities to unwind and enjoy their time at the Heaven Hotel.

Can guests use a pool at Heaven Hotel?

Heaven Hotel has one pool available. The pool is open all year round and is located outdoors. It has age restrictions, allowing only adults to use it. The pool also has a shallow end.

Does Heaven Hotel accept credit cards and cash payments?

Yes, Heaven Hotel accepts both credit card and cash payments.