LiveTulum0

Nice private spot in downtown. Rooms are quaintly designed. Pool is great for cooling off.

The shower bath didn’t exactly work how photographed and designed. There was loud construction work and road noise next door. The design of the doors doesn’t help sound moving into rooms and between other rooms you can hear people chatting…and everything else! Our room also had a services cabinet in it so everytime someone showered or used the toilet in the building sounded like a bucket was pouring in our room!

The aesthetic was just as pictured, and so inspiring for our own home! Extremely clean with nice touches including fantastic toiletries, and little candles you can light in the room. Though breakfast not included, the nearby supermarket proved an inexpensive place to load up on supplies and store in the mini-fridge in the room for some peso-pinching.

CONSTRUCTION GOES DAILY (except Sunday), and you will NOT receive a discount for it. A couple days it was so loud at 830a that my husband and I had to really raise our voices just to converse 10” away from one another. When we arrived, a surprise $11 USD charge was added to the total as it was the hotel’s “exchange rate” and felt scummy.

The rooms are large and have a good sized kitchen. The kitchen table was comfortable for working at. The hotel is quiet, well located, and with a lovely pool and garden. The price was right too. I would stay here again.

I had a problem with my credit card on check in, and I wasn’t permitted to deal with after settling in. I had to resolve the issue in the lobby, tired after my trip. They also screwed up the paperwork and asked us to pay again later, but did realize their mistake. Those things didn’t spoil my stay though.

This is a lovely hotel with spacious, well designed and nicely decorated little apartments. The cleaning is immaculate and the shared pool is huge and wonderful to swim in. The kitchen could be a little bit better stocked. We had to buy a knife to be able cut some fruit and bread. (Btw, although the reviews on this website mention their good breakfast the hotel does not serve breakfast.)

Unfortunately there is a big building site right next to the hotel which creates a lot of noise (sometimes with hammering deep into the night) (But constant noise seems to be a big problem in Tulum anyway.) We were also surprised that the hotel charged our credit card with an unrealistic exchange rate which meant we had to pay 5% more than agreed on booking.com. They also charged us an extra tax on top of the tax we had already paid through booking.com. We tried to argue the case but they wouldn’t budge (though they did refund us the extra tax). This made for a bit of an unpleasant start to our (otherwise lovely) stay.

Really clean, very comfortable. The pool is at the entrance of our bedroom door! Hard to believe but true and the water was nice and refreshing yet not cold at all. Kitchen was awesome with so much room and all the workspace and appliances we needed with espresso machine and coffee. Living room had a nice sofa and plenty of room to relax. Bedroom had a king bed; very comfortable and sheets were perfect. If you love a pool outside you bedroom to walk into…Go Here! You probably will not leave. I loved it and my tenth year in Tulum.

Nothing.

It is centrally located, you have restaurants, drug stores and shops nearby. the reception is available 24/7. The room was clean from the very beginning, and every day the staff came to make sure that everything was in order. The bed was comfortable, you’ll find a fridge also, air conditioning and the balcony. We were happy with the conditions, the location & the price we’ve paid.

These are some minuses, but they did not affect our vacation that much: they do not have an elevator and we had to carry our luggage up to the 2nd floor, the pool is small and the water is not very clean, and on the left side they have a building under construction where night the workers are sleeping and that spoils the view.

I like the design and the complete look of the room which is also big enough for a solo traveler. Staff were nice and helpful and always smiling.

There was a mosquito in my room throughout the night. The pool was inviting but looking dirty at the same time. And the bathroom privacy is not really designed to cover while in the shower. Not recommended for friends only sharing the room. I informed the reception not to clean my room but they still went inside and cleaned it and left my door unlocked. This is not a complain, just to share my experience so they can improve. Overall the experience was good 😊

It was very pretty, cozy and comfortable. Rustic in a few details, which brought me an amazing experience staying at Tulum. The staff was friendly and welcoming. Also the location was very good, next to Tulum Center (with bars, stores, restaurants) and to the beach/ Hotel Zone of Tulum. I loved it!

The only point of attention is to dislocate yourself if you are not with a car. It’s possible to go to the center by foot but for the beaches and the Hotel Zone is a little far by foot. But it’s also possible to rent a bike!

We asked for a room far from noise construction and hopefully they did provide it to us. We could slept very well. I loved they offered water in glass water and the shower gel and the shampoo were refilled, which is environmental friendly. Near the hotel there is a place where you can rent bikes. Also the hotel is just some meters aways from main street where you can take a van to visit the Tulum ruins. Staff were friendly. The hotel has a ATM machine. The pool is good.

It would be really nice if they could put bowls with water for the streets dogs of the area. The bathtub loses water so you can not take a bath.

Very nice hotel, located one street behind the Main Street, but still, very quiet. The hotel staff was very friendly, and it all felt clean and cozy. The rooms are kept in a very nice state. Definitely a place I would recommend.

There are some construction works next to the hotel that create some noise and dirt. Some of it goes to the swimming pool and makes it unusable for some time, but the staff was cleaning it regularly. Also, it is not the hotel's fault.