DoubleTree by Hilton Bath

Location, was excellent for central Bath and for an older person with walking difficulties. The breakfast was excellent, the on duty staff was very welcoming, smiling and happy to greet the guests. The room was small and the bed not so comfortable for us, and not comfortable pillows. We did have a River view. The was a drain smell in the bathroom. The room was not cleaned during our three day visit!

The long wait for the room to be ready. At check in 1600 only one receptionist for a queue of guests! Thirty minutes later to have a room key that didn't work. But was sorted by the room checker on the floor allocated. Small things but this is the Hilton!

Location just a walk away from all Bath City has to offer for our short stay. The buffet Breakfast was very good. Room was well equipped, quiet, view to the river and Pulteney Bridge lovely. All the staff were very friendly and welcoming. The lobby and lounge seating areas were very clean and comfortable.

The room pillows were a little uncomfortable, prefer firmer pillows. There was a drain smell in the bathroom occasionally. The bathroom shelves could have been dusted. Great size room.

Great location in the centre of Bath, lovely bar area and friendly staff.

only one towel was provided when they replaced and housekeeping was unavailable when we tried to call and request a second one. otherwise a lovely stay.

The central location of the hotel was ideal for exploring Bath. Good room, very comfortable bed. Breakfast very good, lots of choice and food well cooked.

Returning to our room late in the afternoon we found the room had been serviced but not to a good standard. The bed hadn't been properly made(pillows were as we had left them, duvet cover only straightened) Dirty cups from night before were left, no replacement tea, coffee or milk. My husband spoke to reception who said they would send some items to us. These didn't arrive so my husband had to go down to reception and ask again.

Close to all amenities, very clean with good staff. All one could expect from a hotel of this reputation.

On the first evening of my stay, I checked my bank statement on my phone. Two spurious amounts had been entered totaling around £50...I challenged the reception staff who said it had been an error and would remove them. They were removed. On returning home, two MORE spurious amounts had been added to my account... that had nothing to do with my stay. I sent a snottergram to the hotel, only for them to send a curt "statement of account" showing the amounts were not on my account any more. If I had not been on the ball and checking for such things, I would have been out of pocket for around £100. No apology.. nothing. I will not use this chain ever again.

Comfortable mid-range hotel close to the city centre. There is underground parking right next to the hotel entrance called Podium. The carpark entrance looks as if the carpark belongs to the hotel but it is independently operated. £15 for 24-hour parking so you just leave your car there during your stay and walk to all the usual attractions. Don’t go in and out willy-nilly or you will probably trigger hourly parking rates. Honestly, it will be hard to attempt street parking which always has time restrictions. Park at the first basement level so that you can use the ramp to exit when. dragging your luggage. No lifts. Or you can drop off and pick up luggage at the hotel driveway.

Nothing for a mid-range hotel.

Good location

Lifts out of order on arrival, had to carry our bags up 3 flights of stairs. Not good as my wife suffers with mobility problems.

Great location, air con, fabulous shower. Friendly staff.

Not enough storage for our 4 night stay. Window was stuck slightly open so that we could hear the seagulls on the flat roof throughout the night. Bed wasn't that comfortable and wasn't changed on day 3 as stated. House keeping was the bare minimum & on one day the bed wasn't even made. We ordered room-service one evening at 8.50 pm & were told to call back in 15 mins, called back and were told it would be a 30 mins wait (which was fine) however the meal arrived in just over an hour. My steak wasn't well-done, so I asked for it to be cooked, only to be told the chef had now closed the kitchen & they could offer me a packet of crisps or a cookie!!!! I will add that we weren't charged for either of our meals.

Location was good. Breakfast was excellent with plenty of choice.

Unfortunately the aircon was not working and although they provided a fan for the room, it didn’t quite do the same job and the room was a little stuffy and warm. We did have a window which was only able to open a small way so didn’t give much fresh air. Also the shower door was broken and not able to close it. Having said that, once I pointed this out to reception staff in the morning, it was fixed by the time we returned late afternoon. The car park was a public one and the charges were £15 per day which added an extra £30 on our stay.

We had a family room. The extra bed was more like a 3/4 size which was lovely. All beds, bedding and pillows we’re comfortable. There was ample cupboard and packing space for the 3 of us and room to pack our luggage bags to the side. When travelling internationally, it is a pain to fall over your luggage! The windows were able to open a little to let the summer heat out, but I wish it could have opened a bit more. Great block out curtains. The view from our room on the second floor was stunning. Bathroom was spacious and the shower and bath were both comfortable sizes and great water pressure. Ample hot water