Hilton Garden Inn Bristol City Centre

There is a bus stop right in front of the hotel, so it's easy for us to go to the centre of the city. It's rather close to the train station as well. We arrived at Bristol by train, and it took us about 5~7 minutes to walk to the hotel (with our heavy luggage behind). We didn't try the breakfast, but we had dinner at the hotel restaurant. The atmosphere in the restaurant is pleasant, and the food is good (we ordered some hot soup, salad, and Buffalo wings). I would like to compliment the ones who cleaned our room for treating my plushie with care.

The room is small, but with this affordable price, it's good enough. I have one complaint about the fridge in our room. We weren't sure if the fridge was working or broken, but it wasn't cold enough to store our ice cream and yoghurt. I hope that it will be fixed or improved.

I was pleasantly surprised with everything about the hotel. i chose it based on price and location, which was perfect as was using public transport for a week of visiting family and friends. I have travelled a fair bit during the past year and hotel prices have been ludicrously high in most places. Everything, the staff, the comfortable bed, soundproofing from outside noise, breakfast, etc,etc. made my stay really enjoyable at a reasonable price. I was staying alone so maybe the room I had may be small for 2 people, but I would still recommend booking here.

No criticism.

Hotel is located set back from a main road, 8 minutes walk from Temple Meads station. Access can be made from front or rear. Restaurant on ground floor. Lifts to all floors. Spacious double room, with shower room. Cupboard with ironing board and iron. Large flat screen TV opposite large double bed, featuring bedside shelves, lamps, reading lights and sockets. Side table/desk with drawers inc. hairdryer, lamp and office style chair. Folding wall mirror above. Floor to ceiling window with opening pane, view only of a close neighbouring building under construction (as of March 2023). Additional comfortable leatherette chair. Double mirrored wardrobe with hangers and drawers, side cupboard containing fridge and safe. Clean kettle and basic tea & coffee above. Shower room with toilet, shelves, sink, and separate shower cubicle. Various towels and soap dispensers provided.

Really not much to fault. The bed creaked and banged every time I moved. Lifts could be heard clearly despite my room being some distance from them. The main ceiling light didn't work. One of the desk drawers was broken.

Friendly staff, although the chef at breakfast came across a little bit annoyed when I made a small and honest mistake like I’m some sort of child. Seems like a nice guy though, but he could have handled that better. The hotel was close to the station which makes it easy to get to another place and back. The location is nice and the price is the best amongst all competition. The breakfast was nice, lots of options, but in my opinion also a bit simple. All in all it’s very much worth your money, I’ve enjoyed it very much staying there. If you are just looking for a nice and easy place to stay, this is a great option. But if you want to make your stay a bit more special, maybe go for another hotel.

It’s a little bit of an old hotel, not really modern. Could be charming but you don’t expect it at Hilton’s.

Friendly staff, fridge in room, powerful shower, good location

Noise levels from other guests, bathroom too small to dry yourself so had to go into bedroom to do that, too many chairs blocking the room which was fairly small. There was a cracked sink and peeling ceiling in the bathroom. A better variety of tea and coffee making facilities would have been nice for the price. It was very basic and the one teabag I did use tasted like it was very old. The cooked breakfast was not good and the berry juice I had was incredibly sugary. More fresh options would have been better it all felt very cheap on the breakfast front which was a shame as the staff were very nice there

The staff at checkin were very friendly, and gave me a room that I asked for facing the garden. Thus my room was nice and quiet, with negligible from traffic noise until after 7am. The bed is comfortable and it's great to have both a kettle and a mini fridge. The included breakfast was very good, with nicely cooked poached eggs to order. The location is very convenient both for the railway station but also lovely walks along the Harbour area.

Only tiny things were an annoyance: even when off there is a low hum from the air conditioning and the room could do with more plugs at the bedside for charging phones and other equipment. Finally, it would be nice to have a better assortment of herbal tea bags, such as chamomile and peppermint, rather than predominantly regular tea

Beautiful hotel, smart and clean with good parking facilities. Gentleman on reception was amazing and helpful, wish I could remember his name. Went out of his way to help me with my daughter's graduation.

One of the rooms I was given was right next to the lift (didn't get this room until after 9pm) and it was not until my younger daughter had got undressed and ready for bed and switched the air conditioning off that I realised you could hear the lift. It did keep me awake most of the night, but as my daughter was asleep I couldn't wake her up to move. I had asked for quiet rooms away from the lifts and stairs (I had two rooms). Also no tomatoes at breakfast, although everything else was good.

The staff was the best thing about the location. Everyone was so accommodating and friendly. Peter stood out, he’s a manager or boss or something, and he’s leading by example. Also, the food was outstanding. The chicken and rice dish was amazing, don’t remember the name of it.

Not to be attributed to the staff, but the hotel could use some renovations. I imagine that’s up to the owners. There’s a particular smell throughout the hallway, but the room was excellent and clean. The furniture is not amazing, as it’s a bit older, but the cleaning staff did their job very well.

FThe breakfast was superb the staff helpful. The evening staff almost fell over themselves to please us.and we had a lovely welcome on our arrival. I found the bed was a bit high so had to take a run and jump to get up there,much to the delight of my granddaughter.we loved our room.

The hotel is quite a walk into shopping area,which would be ok if I didn’t have a painful back,not anything to do with the hotel of course, but if I came again I would choose somewhercloser to town. The tea in the room was organic , and not much milk etc.but the wonderful evening staff found me some English tea and supplied milk. But these were just niggles from someone my age.

The staff were very helpful. Rooms were clean. Location was quiet. The breakfast was good with a nice selection. It is easy to walk to the city centre & river. Car parking was useful albeit limited spaces & £20:00 fee for 24 hours.. Bristol is a very interesting city to visit. We enjoyed our brief stay. We would recommend this hotel.

Due to developments in the area, there are a number of diversions. I found it quite tricky getting to the car park, the SAT NAV kept asking to to turn down NO ENTRY roads ! There are trees that overhang the car park. In the summer these deposit sticky sap - so be be prepared to give your car a good wash when you get home! That is a minor point, not intended to be negative regarding the quality of this hotel.