Mercure Bristol Grand Hotel

nice decor, comfy beds, easy access to where we needed to be

trying to get to the hotel very awkward. air conditioning unit was very loud ! had to turn it off

Staff were very friendly and helpful

No complaints

Great location Clean rooms

We requested the upgraded room for the Nespresso machine but there was never any pods

I was upgraded at reception so my room was bigger than I expected. The room and all of the hotel was clean and comfortable. Bed was huge and super comfy, powerful hot shower and very good sized tv. The breakfast was tasty with a very good choice of everything hot and cold. The staff were attentive and friendly. Housekeeping hadn’t been when I got back at the end of the day but it was done immediately and I was given a complimentary glass of wine which was lovely. I would stay again.

Very very noisy at night. I needed to keep my window shut (I normally like to have it open for some fresh air during the night) but at least that did the job. It is, in the end, a city! I didn’t expect to pay for parking but this was probably my error as I just assumed it would be included. The parking is in a separate building next door and my ticket wouldn’t let me out through the barrier both times but I only needed to keep my finger pressed on the buzzer for a few seconds and the gate opened. I’m only mentioning this because I met many people who had this experience and it was a while before they realised how to get out (!)

Great location and the price

A little scruffy in places in the bedroom and a drippy tap however was clean. Also if you did not book breakfast the night before it went up by £5.

We liked the decor in the toilets downstairs. The place was very clean and funky throughout. It was great having parking next door! And the bar/restaurant downstairs. All the staff were really friendly. 🙂 Easy check in and out. Right in the middle of the Bristol centre, it was so easy walking to the harbour front and the Cabot circus. The room was upgraded free as housekeeping weren't finished in the standard room we'd booked, I'd recommend the upgrade as the room was much bigger and had a fridge and a proper coffee machine. Love the shampoo/shower gel/handwash/moisturiser in the bathroom, very nice products that smelt lovely. The room was very well cleaned and stocked. Would definitely stay again! ❤️ The carpets are really trippy; as in they mess with your vision as you're walking. 😅🤣 They are black and white opposing stripes in a zigzag pattern. Makes walking back to the room after a night out a little more entertaining. 😃

The fridge didn't work in the room. 119.

Location of the hotel was very central (opposite Bristol registry office!). Hotel looks like a grand dame from the outside. It's a bit dated inside but clean and the rooms were ok. Staff were very nice and friendly.

The ramp outside needs to be upgraded to a proper ramp. It's dangerous both for wheelchair users and people walking along the street. The Starbucks coffee in the lounge was horrible, couldn't even drink it. It would be better to just get your own good machine and get a few of the lovely staff to do a 1 day barista course.

Great location and very handy to have a car park in this part of town. The reception and restaurant staff were friendly and helpful. The bed was comfortable and the room was equipped with an iron and tea facilities. We had a great view from our room. The staff at the wedding were lovely and efficient and the food was good.

The standard room was a bit small and had limited storage for clothes - the hangers were over the desk with the kettle. The bathroom was a bit tired. One of the lifts was out of order. The bar closed a bit early. The restaurant was quite small, so breakfast was very busy on the Sunday morning.

We were upgraded. Receptionist took one look at my daughter who is 6ft and recognised our compact room might be a bit of a squeeze. Upgraded us. We were very comfortable thank you. We did not have breakfast at the hotel as we had other plans.

I hoped to treat my daughter and her friend to a couple of drinks at the bar before they went out for the night. Sadly the bar was understocked. There was no soda water and no lemonade. I would have liked to have seen an ale on the list of drinks. Ran out of Gordons Gin on the second evening. Not a dasaster as there are plenty of places locally to get a drink, however it would have been nice to be able to support the hotel further in our purchases.

The staff were excellent, really friendly and helpful. From domestic to front of house. The hotel is 10 minutes walk from a lot of attractions. The room was spotlessly clean. The car park is a multi-story right opposite the hotel.

The wall mounted TV was mostly hidden from view by the wardrobe when you were in bed. The wardrobe was very cheaply made, from I think, ply wood, and very noisy metal, cage type doors. Power sockets were only available on one side of the bed. Only one lift was working. Spa treatments were unavailable since the pandemic. Minor issues in all.