West End Hotel0

I booked the apartment for my neices whilst I was there on a business trip....the space was amazing as it had a hot tub spearate kitchenette, including a living area, separate toilet and shower. The hot tub area is within an indoor hut and also included a pool table. This meant it was secure and can be used in all kinds of weather. Nairn is beautiful and you have the gorgeous sandy beaches.

The only thing missing was a hairdryer but we managed to get one. Also staff are not around at reception often so need to go looking for them. Having said that, the hotel is in a quiet place and really safe.

kept very clean with well kept grounds.

great location, clean rooms

arrived to find no towels in the room, not even a hand towel. by the time we took two rucksacks in and unpacked and noticed the member of staff at front desk was gone leaving a notice to state if we need anything to call a number. tried calling several times with no luck. ended up having to go to west end sister hotel 5 minutes walk away to find someone to give us towels. from when we arrived until the morning there was hardly any staff in the building. there is a bar but only open weekends apparently, so if you want a drink you need to go to sister hotel. felt like a ghost town.

Staff were friendly and helpful- finding fans for us on a very hot weekend. Rooms were very nicely decorated and comfortable.

My only complaint would be that we had booked the apartment suite with hot tub. When we arrived we were told that we would have had to give several days’ notice that we wanted to use the hot tub to have it ready! I would have thought it would be reasonable to assume that if someone books a hot tub room then they would probably want to use the hot tub! Other than that we had a fantastic stay and it was a lovely hotel.

The staff were friendly looked after me well. Hotel was easy to find and was located close to the event I was attending. No issues with parking at the hotell

The room had obviously been used as a "smoking" room in the past, as there was a strong smell of smoke lingering in the room. This despite the fact Scotland has been non-smoking in public places for over fifteen years!

Nice, clean and quiet little apartment. TV in each room, very comfortable beds. The thing I like the most was a terrace where it was nice to drink coffee in the morning and get some fresh air. I should also mention the beautiful hallway leading up to the rooms by stairs

The only problem was the fact that there was not hot water and the water pressure was very poor

Breakfast was delicious, my boyfriend and I stayed 2 nights and would definitely have again as was spot on. The staff were very friendly, not far at all from the 1st beach which was 10 mins away!

Was disappointed that the bar wasn't open due to illness however it would be a life saver instead of walking into town and back; although looking forward to trying the bar when it's reopened

Was a lovely location, situated very close to the beach and not far from the town centre. The staff were also really friendly and helpful. The lady at reception even upgraded my room when they saw there was one available and gave me a discount for breakfast on account of me being a vegan. The room was a good size, was decorated nicely and had everything one might need including a hairdryer.

Was an older place, so there were some minor inconveniences like the toilet not flushing properly and long wait for the shower to heat up. However, this was not really a problem, especially considering the value for money of the stay.

Location was pleasant and quiet. Check out was uncomplicated. Room was quite spacious.

It was difficult to reach the after-hours employee for check in. Bathroom lights were all burned out but one and the lone straggler light was quite dim, bathroom in general needed maintenance/updating. Mattresses weren't very comfortable.

We did not haver breakfast as we vacated our room at 04.30hrs due to our flight time.

Poor lighting level in Shower-room not helped by mirror light not operating. Hot water temperature seriously excessive and dangerous. Save some money and turn down the thermostat for the domestic hot water before somebody claims from you for being scalded!!