Jesmond Dene House

where it was . the room .

rushed at breakfast . staff brought cooked I hadn’t finished cereal then was told they would put it in hot plate - don’t want a rubber breakfast at a 5 star hotel . also paying 140 pounds in case I do damage . ( for 2 rooms ) . I understand people do damage but we were 2 couples in our late 50s it was for my bf 20 wedding blessing weekend . also it does not say there will be this taken when booked . room lovely setting peaceful .

clean, friendly , good breakfasts

too much clutter and waffle in way, (had to unplug lamps and radio which we didn’t need to plug in kettle, phone charger etc. ) eg lamps , snacks, several shower caps but only 1 soap

Everything was lovely. The staff couldn't do enough for us and the location was amazing! A special mention for James at reception who kindly located my phone charger! And the breakfast was SO good!

Our room on the first night was unfortunately near some fans and there was a constant humming all night. However once I mentioned it to reception the next morning we were moved to a much quieter room overlooking the gardens.

Beautiful location right next to Jesmond Dene and its fabulous walks. Very comfortable, clean and very welcoming. The staff are so friendly, helpful and professional. l absolutely love it here and this is definitely my number one choice for a relaxed break near Newcastle

The toilets are a bit low and I’m only 5’5” - everything else is perfect

The Hotel is in a great location close to Newcastle City centre and right next to Jesmond Dene Valley and Nature Walks. The Hotel and the rooms are spotlessly clean and maintained to a very high standard. The restaurant, bar and patio/garden dining facilities were superb.

Our top floor Apartment Room was a bit warm and it only had small skylight Windows, which we couldn't really open to cool things down, due to the heavy rain. Two pedestal fans had been provided but an Air Con unit would have been much better. The number and location of wall electrical sockets also wasn't great. However, these are minor points given the size of the room and the facilities provided

Jesmond Dene House is a gorgeous boutique hotel that go the extra mile which sets them apart from the crowd. A couple of days before check in, I received a call to confirm a few things, they asked if we were staying for a special occasion (it was, for our anniversary) and they said they would put some macaroons and chocolates in the room for us, this was a lovely touch! Great selection of complimentary teas, coffees and snacks in the room, as I said it just makes the stay extra special and other hotels cannot compare!! Picturesque and opulent, staying at the Jesmond Dene is a lovely treat!

Very difficult to find faults! Overall 9/10 excellent stay

Staff very friendly and helpful. Hotel has lovely grounds, lots of parking, and was perfect venue for wedding. Room was comfortable, there was a good choice of breakfast menu - would recommend the smoked salmon and scrambled egg.

Room very hot in summer, with window open could hear 'generator unit' type noise. Kettle lead couldn't be plugged in to the bespoke socket where it stood so had to move it around room to another plug socket, we did mention to reception on check out. Neither of these were major issues but considering we paid premium price for the room they were inconveniences.

Room was amazing. As there was a wedding that day I thought maybe it might beca little noisey, but didn't here anything from room 10 even the cars outside in tne carpark and windows were single pane metal frame. TV needed to be turned off on the wall to reset itself as wouldn't allow any channels to be viewed, reception were aware of this as they informed me what to do. Bed is queen size and very comfortable. Room has a stocked mini bar which is taken onto card when you check in, to ensure if you use and forget to mention.

TV needed turning off at socket to reset itself twice and toilet is extremely low to the floor.

The room was comfortable though the decor was a little under whelming Bar menu - food was nice but limited and not enough table and chairs so had to seat sat at a sofa Breakfast was great, though staff talking in the middle of the room about the weekend was of putting

Attention to detail was lacking Also restaurant staff need to pay more attention to guests as apposite to talking in the middle of the room about their weekend. Also the staff need to make sure all tables have the correct compliments on each table as this was not always the case. Toast was not offer on any of the mornings - we had to ask each day.

Staff are very helpful and bar staff are very happy to help you and go the extra mile by taking you down to the cellars, I do keep coming back as its the best place to stay in Newcastle. Highly recommend!

Phone signal is non existent and the bed sheets aren't the best and pillows are uncomfortable in comparison to other hotels I have stayed at.