Embassy Suites by Hilton Arcadia-Pasadena Area

The Staff, they really went out of their way to accommodate you from the Front Desk to the Breakfast staff they were all incredible and the Location was a pleasant surprise, close to lots of local restaurants the shops and we discovered the area of Arcadia and Monrovia.

The Bathroom was too small, bumped into the shower bar a few times, that could not be helped. House cleaning Staff shortage, was informed rooms being cleaned every other day and when my scheduled day came they forgot, so called and I even helped to change bed sheets because it was already late

The location was very good for us. We were visiting family in Sierra Madre. I loved the 2 room suite on the 7th floor. The bedroom was very quiet and if one of us was in bed, the front room could be used without bothering the other person. The made to order omelets were fantastic! Please remember to put dollar or two in the tip jar for the fabulous omelette chefs. Also, the Arcadia County park is within walking distance and so are some restaurants. I loved that Ralph's grocery store was near by (1-2 miles). I was able to buy flowers and my favorite sparkling water there.

The only negative for us was that we could not walk down to the first floor via the stairs. The stairs opened to the outside. So we would walk down 6 flights of stairs and then get the elevator to go down to the first floor.

The free breakfast with fresh to made omelette, sausages, bacon, potatoes, breads, juices, was great! The King suite with sofa bed (room 302)was perfect size for my family of 4 and a small dog. The King bed was comfortable, shower was clean with plenty of hot water and pressure. Pool and jacuzzi was a nice touch after a long day. Staff was friendly, gave us more bath towels when requested and the hotel was very pet friendly! The location was very convenient as it was ~30 min away from Universal Studios and close to the Huntington Library and Botanical Gardens. There are lots of fast food and restaurants nearby as well. Also, I felt very safe at this hotel as all the rooms are located inside and they lock all the side exit doors after 11pm.

No EV charging for Tesla, sofa bed was not comfortable for my kids, bath towels weren't replenished nightly, but we didn't mind taking the elevator down to grab some fresh towels from the lobby.

The room is 2-room suite with a kitchenette. All rooms open up to a lovely, tall atrium complete with a waterfall and glass elevators. There is a free hot/cold breakfast plus two chefs to custom-made omelets. Also, a nice free "happy hour" in the evening. They now offer a dinner-only restaurant starting at 5:00pm. The shuttle service added to the convenience. To top it off, the staff--all of the staff--were outstanding! Whomever hired Ryan as Desk Manager, should get a raise. That man was one Class Act! Very professional! Plus Rodrigo and Lorenzo run a clean, welcoming bar. And, the location of this hotel can't be beat.

I wish my stay had been longer.

As always, Embassy Suite's room is huge. The bedroom is very roomy, and there's a separate living room. The bathroom is not the biggest but still adequate size. Staffs are friendly and helpful. The coffee machine wasn't working at first and I called to the front desk and very quickly the staff comes with a brand new coffee machine and change it. But it still wasn't working at the kitchen plug and we both thought the power outlet is broken, and he said he will notified the maintenance department to get it fix. And again very quickly the maintenance staff came in and fix it very quickly. End up it was just the power-protection button was pressed. One night I went down to the front desk asking for paper cups for hot drinks and also green tea bags. Initially the staff told me they don't have any green tea bag available but the staff was nice enough to give me his own organic green bag to me. That was among the nicest thing a hotel staff did to me, however small it was. I initally booked for a long stay, but a family emergency cut my trip short. I told them when I check in and they assured me they will only charge me for the nights I actually would stay. I am not sure if this is the normal practices or not, but I definitely feel a lot happier when I know I can cut my trip short without worrying about the extra charges. Location is great! Many resturants within walking distance. Even more within 10min drives. There's Target and Walmart also within 10min drive.

The laundry room has two washing machines and two drying machines. But the drying machines wasn't too efficient and couldn't get my clothes completely dry after 2 hours of drying... Also, house keeping is only included for long stays, so you have to get more papers cups for hot drinks after a day or two. I think it's normal practice in US hotels now, but cups are now disposable paper cups and plastic cups, hard to reuse.

The neighborhood is pleasant and walkable. Walking distance to Cannes, chick fil a, olive garden, marshal..... The parking is big. We did not have any trouble finding a spot. Easy access to the highway.

The room does have a strange feeling when you are in the living room due to the fact that there is a foggy window with drapes as a wall between the room and the walkway. You hear and see the siluete of the people walking outside your room. You get use to it taking in consideration that is a hotel.

The hotel itself was beautiful. Nice warm pool and jacuzzi. We were there with family using a total of 3 rooms. The check in gentleman was very accommodating in getting us all on the same floor. Our oldest daughter's room was really hot upon entering and the A/C did not work. Signs saying absolutely a no smoking hotel but when we entered our room, it smelled heavily like a smokers room. Had to keep door and balcony door open for hours to air it out. Beds not so great. Breakfast was a full breakfast which was nice. Could have been a better stay but all in all this hotel was a nice stay.

Heavy smell of cigarettes. Non working A/C.

It's a two room king suite. One king size bad and one sofa bed. 2 big flat screen TVs. Very nice room size and floorplan. The kids can sleep on the sofa bed watching TV late at night while we slept in the bedroom quietly. There's fridge and microwave, safer too. Big size dining table for the whole family. Breakfast is included. Very nice American buffet. Lots of delicious and healthy food to choose from. Yogurt,fruit, bread, bagel, muffin, juice,milk, cereal, oatmeal, bacon, pancake, egg, too much to list! We had a wonderful breakfast there! Love the hotel!

Everything is perfect. The only thing it looks like an old hotel. The facility is not updated. The bathtub, the doors, look old. The AC is noisy. But it's a very comfortable place to stay. Very clean. Awesome place!

This hotel was very well located in a great, safe area. It was very close to shops, food places and freeway access. The room size was double that of other hotels. The free cooked breakfast was a huge bonus. But most importantly, the staff were very friendly and accommodating. Extremely happy with this hotel stay for our long term stay in L.A.

Very clean, the staff was very accommodating to special requests, parking was easy, the surroundings and hotel felt safe, and overall was much nicer than I anticipated. Starbucks right across the street! Although they had more than enough coffee and food at breakfast. We are hoping to stay here again when we return to the area. had I asked. The kids loved it.

The only thing I think we missed was needing an extra blanket, but I didn't ask for one & I believe they would have helped with that,