Extended Stay America Suites - Los Angeles - Monrovia

One of the things that really matter to me when staying in a hotel is the cleanliness. This place has gone above and beyond to assure that this place is clean and sanitary! I never saw a bed bug a roach a flea or tick! Considering this is an extended stay with kitchens stoves and full fridges, and is also PET FRIENDLY this says A LOT!! The new general manager here, Michael , has also made my stay absolutely one of the better experiences I’ve ever had staying in any hotel. He is professional and has excellent interpersonal skills both with his staff as well as his guests. He has been able to make me feel at home and communicate my needs so effectively that I forgot I ever needed anything by time it’s done. I can tell the staff also has a ton of respect for him and again, me noticing that as a guest says A LOT! The staff is also very welcoming and professional, and it shows from the well kept rooms to the front desk how dedicated they are to good customer service ! I would definitely recommend anyone staying here, 100x over!

Older

I was there for a class reunion and needed to bring my dog and the location was perfect and close to a great dog park and the sitter I had for my dog during the reunion.

I was not told there would be an additional charge for my pet when I booked or called. I felt the price of the room was reasonable until I had to pay $50 extra for my pet. I probably wouldn’t have stayed there if I knew tha. Over $300 for two nights is a bit over my budget. Usually I stay at La Quinta and there rates are a bit less and they do not charge for pets and amenities are comparable. Also there was no pet area to let your dog relieve itself. There was a noisy family down the hall that kept putting large bags of trash outside the side door which was a bit disconcerting. But I did feel safe and my room was on the first floor near the lobby which was great.

The Representatives Justine, was very accommodating, regarding concerns and insured all my needs were met durring my 5 day stay. It was also very pleasant to Speak with the Hotel Manager Audrey. Who is very informative about this cain for my future travels. Overall I had a great time with them.

There rooms go fast I missed being able to reserve and pay for 2 rooms because other were able to reserve and book before I could finish the process in⅝

Location,size of the room, frig and microwave

Our room was missing a hair dryer and bar stool. When we signed in, the gentleman from Italy was not friendly and had to wait for him too long Our room had mold in the bathroom

really enjoyed our stay ended up staying 9 nights instead of 2 nights . Michael checked us in he was helpful and very nice. great customer service. very nice people. will definitely stay here again.

Very comfortable room, clean, full size refrigerator, big closet. So many restaurant choices right across the street.

clean and convenient location to where I needed to be the following morning.

the walls are thin as is the ceiling. you can hear people entering their rooms and being on the second floor you could hear people walking above you. also the beds and pillows are not that comfortable.

the kitchennett was able to cook has refrigerator nice and clean good size room with desk couch nice comfortable bed great customer service

The front desk. Very polite pleasant with a smile..and informative 👍 informative

The smoke smell and the slamming of doors

loved the easy access to the hotel, and food walking distance

if I had to complain, I guess just one elevator