Best Western Plus New Barstow Inn & Suites

We had to re-route our road trip as Death Valley was closed due to flooding. I picked this hotel as it was about half way between Boulder City, Nevada and Sequoia National Park, California. Very convenient just off the interstate. Very clean and everything we needed for an overnight stop. Friendly lady on check in. Couple of places for fast food just outside. Would just mention that a lot of truckers stop here and they obviously get up early. We should have checked breakfast times which were 6 - 9. We arrived for breakfast at 9:10 only to be told it had finished. Everywhere else I've stayed breakfast is always until 10. That was my fault for not checking. Good stay otherwise.

Would be good to have breakfast until 10 for road trippers.

The hotel is very clean and has lots of bonuses. My room had a fridge, microwave and a roomy desk. Everything was well planned out, there's even a Keurig in the room, which is great. The floors are very clean in the rooms and I appreciate that.

My only downside was the attitude of the staff I encountered. There's no "Wow!" factor to them. I prefer hotels where the staff acknowledge guests and offer some kind of friendly greeting. The staff here don't even bother to smile or say anything even when you are directly in front of them.

the staff was extremely nice and competent - reception desk as well as house keeping breakfast was better than expected Parking was easy in front of the building

I should have better looked for the location - the hotel is directly located at the highway and so even the traffic at night was extremely loud. As well the location directly adjacent to fast food restaurants and gas stations was just okay because we stayed there only for 1 night. I do not blame the hotel for this; I could have seen this earlier on a map.

Lovely spacious modern room.

Noisy dog/dogs in room next door barking late at night and very early in the morning which woke us up. Breakfast - many items ran out and were not replenished. we were told that the waffle maker had broken which was strange as it had been working perfectly just before we used it. we suspect they were out of batter Very near freeway which is convenient but not peaceful by the pool being so close to the freeway.

Staff at reception (Jessica? & others) were exceptionally professional, informative and friendly. Luggage carts were above expectations (similar to what used to be offered in higher tier hotels). Breakfast facilities were pleasing & serviced quickly if something ran out.

Television service could be better.... did not match the higher quality of everything else.... very mediocre; both hardware & programming.

The room and the bathroom were exceptionally clean. The bed was comfortable. Free hot drinks and water available through the day. Good breakfast selection.

The size of the eating area for breakfast was too small for the size of the hotel. The construction site view outside our window was a bit poor, but couldn't be helped due to the location.

The property was fairly clean. The breakfast attendant was on top of everything. I appreciate how clean the breakfast area was maintained by one person! The beds were so comfortable and there were 4 pillows on each!!!!!! Our family enjoyed the night stay.

There was nothing that I didnt like.

Staff were amazing. Friendly, helpful and efficient..Room was clean and the bed was very comfortable. The towels were thick and luxurious. Easy to find off freeway.

Could hear traffic from highway quite loud. Needed to turn a/c fan on to make white noise to help drown it out while trying to sleep.

The room was clean and very comfortable. The receptionist was excellent.

The noise from the highway made it difficult to sleep. The light and noise in ths bathroom were very annoying since I had no control of them especially in the middle of the night.

it was a nice location (in terms of being close to the hwy) and the woman at the front desk was really really nice, friendly and hospitable. I thought it was really nice to have breakfast options (even though the whole COVID thing is going on). They allow you to select items the night before and they deliver them in a sealed bag to your door in the AM. Although the items did not appeal to my taste, it was a great option to have available

the room could have been cleaner. I was disappointed about the cleanliness of the room. It looked like everything was just given a quick once over and many parts were overlooked.