Extended Stay America Suites - Los Angeles - Long Beach Airport

this staff was phenomenal of the location. However the guest relations department of extended stay in general which is not related at all to the location is absolutely horrendous and they will give you the runaround they will promise you things on the phone and then not oblige to them when they're supposed to come through on their end of the bargain. I will highly recommend this facility for the staff because they go above and beyond for you however the corporate side of the establishment and their guest relations department have a lot to learn from the employees at this location because the employees of Huntington Beach extended stay actually know what customer service is. I wish I could open my own franchise and I would hire them and then charge extended stay corporate and guest relations to take classes from them on how to take care of customers and actually care.

Guess relations department. If you look up the definition of liars and cheats. you will see a picture of extended stay guest relations department.

This is not a luxury hotel, and travelers expecting a luxury hotel at these prices will be unreasonably disappointed. What do you get for the bargain prices this location offers? A secure room with a working electrical stove, a decent microwave, a roomy refrigerator, a clean bathroom, a comfortable bed, and a nice selection of cable channels on a medium-sized tv. The location is close to the Long Beach Airport and centrally located for Orange County, Los Angeles, and Long Beach tourist attractions and business meetings. The management and staff are professional and run a tight ship, and yet are genuinely committed to making your stay as pleasant as possible.

Some of the furnishings and counter could be updated or refurbished, but that’s a quibble.

My room was very comfortable, staff was very professional and personable. They really go out of their way to make their guests feel welcomed. Having a laundry room was a plus. I hope corporate is reading this (also) as the staff representing your hotel deserves recognition for their work ethic

The general public. Why do people think its ok to be aggressive, rude and totally lacking in manners when dealing with employees (kudos to the employees for maintaining their calm professionalism). Patty (manager) is unflappable and friendly. And Purple is fun gets it done.

Very professional and personable staff. They all went out of their way to make my stay a pleasant and comfortable experience. Shout out to Purple- you made me feel like a welcomed guest. Thank you

Ability to cook

Window only open a little; should open more. Pots and pans are outdated. TV should be mounted on wall; not sitting on top of dresser drawer.....101 ways to know you're ghetto😇.

The elevator was broken so the lady at the front desk tried to accommodate us just at the second floor. The room was okay for what you pay for. There’s a kitchen microwave, a big fridge and sink. The exhaust from the bathroom was noisy but it worked. AC worked well and bed was okay. Experience was good and staff was friendly. since we went there to go out.

The rooms had a full kitchen which was nice. It was clean and bed comfortable

The last night had someone upstairs that were jumping and rolling a ball on a hardwood floor from midnight to 4 am in the morning

I liked that the property looked just like the picture. I picked this location because the room had a kitchenette in it.

There was not anything that I didn’t like about the property.

The staff was polite. The location was good.

The only bad thing was killed three little roaches in the bathroom so they might have a little small roach issue

they except dogs, they have little kitchens, friendly staff but needs more cleaning. and get rid of the carpet. otherwise, it was okay

carpet and cleanliness and homeless looking folks hanging in there cars a lot