Villa Victor, Ascend Hotel Collection

Very clean and tidy and looks like it has been recently refurbished. Central location where you can walk to everything the city has to offer. Lots of parking ($15 per car per day - expensive but worth it! Good luck finding parking anywhere else). Come here if you don't care for service and you just want a great location and good facilities.

Short staffed (Christmas/New Year period) and staff were clearly burned out and visibly distressed - this in turn was passed onto the customer service which was terrible. Room was not ready when we arrived, dropped our bags off and returned later and it was done. Note: Room was immiculate and we also recognise staff shortages everywhere at the moment, but costs nothing to smile at customers. Air-conditioner/heater from the room above us was noisy and could be heard from our room. VERY slow check-in process, heightened by the lack of staff. The elevator was broken when we got there, but we were on the 2nd floor so it was not a problem. Water was expensive at $4 for a small bottle (almost price gouging). Bring your own drinking water!!

The location was awesome! It was close to downtown (St. George Street) where the shops are and the attractions are. It was just down the street from Ripley's, the Red Train, The Green Train, The Christmas tree store, and restaurants. The beds were very comfortable. We had plenty of room for the 4 of us. Even the hide-a-bed couch was comfortable.

The sheets were awful. They felt like sand was in the bed with us. No, we didn't have any sand on us. They didn't have enough covers for my taste. It was a thin rough sheet and a thin bedspread. The pillows were awful. I didn't sleep well. I woke up with bloodshot eyes. Next time, I'm bringing my own pillows, blankets, and sleeping on top of the bedspread as my kid did.

location is great, bed was very comfortable staff was very nice. we had a fairly nice view from the 3rd floor.

the tile floor hadn’t been mopped in quite a while. I spilled water on the floor and used a tissue to wipe it up. the tissue was as almost black when I dried a 6 inch portion of the tile. There was something on the wall in the bathroom next to the counter, the bathtub plug didn’t work and it wasn’t possible to take a bath. the shower lever was stuck in the shower only position. our room didn’t get cleaned for our second day. our wet towels were not picked up and we had to get clean towels from the front desk.

The location was excellent - walking distance to all downtown, St. George Street restaurant and shops we wanted to see. The rooms were huge and comfy, with 2 queen beds AND a sofa bed, and the closet helped to keep us all organized.

Being that the rooms are about $200 a night, it would be nice if parking was included with the rate.

The restaurant was closed due to lack of staff. So I would rate that a poor experience. Booked this hotel for the convenience of a restaurant.

Closed restaurants. Staffing was minimal. The receptionist at the desk was miserable. Found out she had worked all day and throughout the night we checked in. Could have used a little pleasantness. She was very inattentive to our check in.

I've seen complaints about the stays here, but my wife and I, thankfully, didn't have any issues. We got in to town earlier than expected, and they were able to get us a parking permit so we could go kill time until the room was ready. When 4 PM rolled around, our room was ready. It was clean, big, and in a grand location just down from the historic district. Not once did we have any issues with noise or the check-in process.

Okay, so the pool was a bit wack. For a quick dip, it's fine. However, nobody really seems to be maintaining it very well? There was grass growing out of the surrounding tiles, and it can only comfortably hold a few people at a time. If there's a family in it, be prepared to take turns or just wait.

The location was perfect! Just a short walk (5-7 minutes) to St. George Street and 2 minutes to Ripleys. Fantastic bakery/Coffeehouse across the street. King sized bed was comfy and the room was clean. AC worked very well and we felt safe in the room (no outside doors). Although the bar and breakfast area was closed, there is a small room with items for sale such as snacks, essential travel items and a variety of beverages including alcohol. The staff was friendly and helpful.

There was no safe in the room to use. Paint peeling off the wall in top left corner inside the closet was a bit disturbing. The bathroom could use a cleaning around the baseboards and new caulking.

Frankly, I was really worried about the amount of negative reviews I was coming across before our stay and was feeling like I had made a mistake booking here. To our surprise, the hotel was actually good. Unlike the reviews I read, the staff was friendly; in fact, we arrived super early on our first day and they were accommodating enough to let us check in hours before scheduled time, so that was a plus that allowed us to refresh and take advantage of our first day in town rather early. The only issue we had was with the shower and the water heater which we discovered there wasn’t enough pressure and the hot water wasn’t working. A quick call to the front desk let us know they were having issues with the plumbing and quickly moved us to another room in the first floor without any issues. The location was excellent; although not right smack in the heart of the historic district, it was only a few blocks away, about 5-7 mins walking distance, which allowed us to forget about the car and walk every day to our adventures. I almost booked Villa 1565, but thankfully I chose Villa Victor as the property was much nicer and closer to the points of interest. Although amenities were not available due to covid, the property was still decent and comfortable enough for our long weekend stay. Room was decently sized to include a couch which worked for brisk breaks between our daily outings, bed was comfy and it comes with a fridge. The only negative aspect was the tv is a bit small and there was no microwave in the room, although one was available at the concession room just down the hall. All in all, it was a great choice and we will stay there if we go back to St. Augustine in the near future.

Price, first and foremost. We felt the price was a bit too much for our stay and the type of property, although it was Labor Day weekend so the rates might have been higher, and other hotels and bed and breakfast places were about the same or higher. Another thing, though, although the property seemed decently clean, the room doors all had these scuff marks from what I could assume is the cleaning cart being thrusted against the door to open it when cleaning crews are doing their thing. This kind of made it look trashy because it took from the neat hallways and it appeared as apartments in a unkept tenement building. Other than that, there were a few things here and there in the room that can be chalked to wear and tear.

We like staying at the Villa Victor due to the location of the property to the Old Town and other places that we like to go when we are staying in St. Augustine. It's always clean and the staff is very friendly and professional. It's a great place to stay!

Nothing really - everything met our expectations, as usual!

Location was great. Close to eats n trolly. Easy walk to st George st.

Pillows were small n flat but ok. Would've been nice to have a microwave. Never have had to pay for parking at motel but did here