Embassy Suites Atlanta - Kennesaw Town Center

I was asked to show my room key on my way to the soccer fields in order to get breakfast. I had clearly come from the elevator. My family was still sleeping in the room and planned to check out later, so I didn’t wake them to bring a key because I simply didn’t need one. As a Hilton honors member, this treatment is not acceptable. I should’ve been able to get breakfast without issue as a hotel guest. This is the hospitality industry; it would be nice to be able to access the services I have paid for. So, I suppose my advice is to carry your room key everywhere if you expect to be able to use the amenities.

Most of the staff was amazing. Trenille (sp?) was so great!! she helped with anything and everything. The staff during breakfast and cocktail hour were hard working, professional and very nice. it was difficult to communicate with the housekeeping staff due to language differences. Also, the room had a funny odor. I asked a young lady at the desk for some water, she said the water was on back order and they were only giving them out to Honors members. I told her I was an Honors member and she asked me was I sure. I told her I was sure when I said it. As I waited for my ride to pick me up, another guess came to the desk and told her she checked in last night and wanted two more waters. She was not told the story about back order and was handed two waters. Not good customer service.

The online photos showed a hot tub but there was no hot tub. Also, need liner for shower, and the toilet needs to be cleaned better.

Loved the breakfast. Unlike other places you could order your eggs any way you liked. The lobby was really nice. The hotel was able to hold our luggage 3 hours before the check in Welcome gift was nice.

Rooms could use some more lighting. There was no view from our room, it opened into a roof service area.

The breakfast was great, omelettes made to your taste. Quite the variety of all breakfast foods.

The only thing was the curtains would not close to block out the morning sun. It was ok, considering all I saw through them were vents?/ac units. It had a bit of a hum to them, like white sound, it lulled me to sleep.

Breakfast was good

When I arrived the Clerk was not friendly at all and did not explain anything about a deposit she told me my total 210.00 when online my total was 151.00 . I had to ask her about the up charge. Also she did not tell me about the complementary breakfast I had to call back to ask. She was very rude.

friendly staff, clean, great complimentary happy hour and breakfast

limited seating for breakfast - some people linger (signage to encourage people to leave once they are done with their food) I would also recommend having more than just one trash can in the room. We only had one in the bathroom.

The breakfast was great!!! The food was delicious, the selections were great, and the location was good.

Our television in our sitting room kept going off. It would stay on a few minutes and blink off. We had to call 4 times before they finally replaced it...on our last night there.

We had a great stay at this hotel. Ruth Chris's on site, with premium purchase you get breakfast, snacks available in room, and a little "wine/beer and chill" at night. Location was great, as it offered a few other means of entertainment and food with a walk across the parking lot. My new spot for in town!!!! Customer service was great and staff was very friendly. : ) Kennesaw GA

We missed breakfast the first morning because it ends at 10am on the weekend and I wasn't aware of the timing. Parking area gets full quick. :(

The room was great, comfortable and a nice size. The staff for the breakfast buffet was friendly and provided great customer service

The shower head🚿 was messed up so the shower wasn't as enjoyable as it could have been. Didn't like the thermostat... Couldn't get the right temperature in the room and sitting area. And covid restrictions limited the complimentary drinks in the evening

It was not very good. Holiday Inn is better!

The breakfast. The bed was so hard it felt like I was sleeping on the floor. Also when we asked for towels they told us they would waiver them. Unfortunately we were not in the room and they left our door open. We came back to the room and just pushed the door open. We only stayed in the room three nights due to the bed being so uncomfortable.