1 Hotel Hanalei Bay

The property, staff, view, pool area, lobby, entrance, rooms, etc.

The food was too earthy for me. Everything else was off the charts.

Otherworldly location, very clean and new, nice restaurants/bars, great pools for adults and kids separately. Right on the beach, sunset views. Spacious rooms with calming design and lights. No plastic anywhere, sustainable concept with paper and wood etc. Many activities and things to do. Close to nature and hiking trail to beach and waterfall. Princeville has shopping opportunities.

It’s a very new hotel, and like most companies on the island, they are understaffed. This means there is some waiting in most steps like checkin, checkout, communication, restaurant etc. They also don’t have a driver yet so you need to fully organize your own travel methods, there are almost no taxis/uber. Of course, everything is quite pricey. but worth it!

I can’t recommend this hotel enough. I’ve never experienced the level of service as I did during our stay this summer. From the moment you arrive, they have thought of everything. It’s the small details like the valet giving you fresh beach towels when you head out for the day, and then taking those same wet, Sandy towels off your hands when you return that stand out. The rooms are beautifully designed and appointed. Luxury amenities, the most comfortable beds, views of the gorgeous Hanalei Bay, and a water tap to help reduce plastic water bottle use. We were celebrating my husband’s Navy retirement and they had a beautiful cake and handwritten card sent to us during turn down service our first night. The pool and beach area are the best. Beautiful beds that you can fall asleep on and the pool concierge will escort you to your bed, put on a fitted sheet, set up your towel and then send over someone to help with drinks and food. There are two separate pool areas (one adults only). The food onsite is also wonderful!

While we were there it was really hard to have a drink without restaurant reservations. One night we wanted to listen to music and have a drink but since we didn’t have a reservation the only place to sit was this dark side patio off to the side.

This was a 5 star hotel and experience! The food was excellent - especially Welina Terrace. It felt like an experience to be here, but just a hotel stay.

The only time we had poor service was the two times we went to 1Kitchen. We had the same waitress both times and she hardly tended to our table.

Everything about the 1 Hotel Hanalei is fabulous. Id say the prices for food and beverage and e gras like spa treatments and massages were outrageous and would like more food on The Kitchen menu but since it’s local farm to plate it’s understandable.

Not a single thing! Except lower prices on spa treatments and extras.

The location, quality of the renovation, rooms, pools and views were perfect! Some of the classes we participated in were also very fun. The staff was very accommodating and friendly. It was the best check-in experience that I have had!

They are still a bit short staffed. The food is just above average and could be better to match the high quality of the property.

Great location and fabulous facilities and an unbelievable view

. Hotel still has teething issues with service at restaurants and at pool. Doesn’t seem enough staff are working their and they are understaffed

Location cannot be beat. Breakfast was amazing. Vibe and aesthetic of the hotel was excellent.

They are still working out some opening kinks. Understaffed and bathroom needed more hooks!

gorgeous

they were very short on staff

Photos don't do the property justice. It was such a memorable experience and they have the most helpful/friendliest staff! Can't wait to come back!