Best Western Chicago Downtown-River North

Well laid out room and good bathroom facilities. I liked the environmental approach to amenities and towel washing.

The shower/toilet area could have been a little larger.

I loved the way the staff was always seen cleaning and wiping down everything. I loved the location and the views from the rooftop!

The concierge person was messing up my transaction. I had two rooms. He charged them separately. I booked them together. I didn't understand why he was charging them separately. And he charged the parking separate from that. I would have preferred everything together. It caused my credit card company to put a fraud alert and freeze my card. And then when checking out, he had added the parking on to my room when I had paid for parking when we arrived. The inconvenience of my credit card being frozen because of the multiple transactions was upsetting, but the rest of the stay was good.

The location was perfect. We came to town for Lollapalooza and we were 1.4 miles away from Grant Park. We walked EVERYWHERE! It was so nice not have to worry about Ubers or taxis. The surrounding area is great and we frequented the McDonalds next door for some late night snacks. :)

Our room didn’t have a fridge or microwave and we didn’t realize that. We used the microwave in the main kitchen area when we needed to and we were set. Nothing too bad!

All the staff were very helpful and kind. That made my stay there much easier and plesent especially since i have (2) 1year old girls. The rooms were very clean and spacious. I had the king suit and just the master bedroom and bathroom were about the size of what i have at my own house then in addition there was a large size living room areawith a couch chair tv and a few end stands and a desk. Even with all that stuff there was enough room for my girls to play arround. It also had a nook in the corner of the room for a fridge and microwave and i still had enough room in that nook to put 2 pack and play baby beds for my 2 daughters.

The elevator in the lobby needs some work. The door sometimes doesn't open all the way unless you push it open and sometimes it dosnt like to close on the first try either.

I love the location.price.and view from my window.

Wonderful stay overall. Room was very clean, staff was great. The desk clerk in particular (we didn't get his name) but he was SO extremely hospitable and friendly. He truly was a highlight of our visit to the hotel. Super convenient location within walking distance of everything - really enjoyed the rooftop patio as well. Beautiful views of the city from there and our 5th floor king suite!!!! Will definitely be back again!!! Thanks BW for an amazing experience! ☺️

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Loved the big coffee urn in the lobby in the morning! Loved the pool and roof deck with its comfortable lounges. The location was quite central and good for all purposes without being in the heart of downtown. And the room had almost everything I needed and everything was fully operational. I would definitely stay here again.

The hallways could use some updating--and there really should be a more visible main entrance. It is a shame that you have to be fully dressed (and step outside to get into the main lobby--even just to retrieve a coffee in the morning. It's also a bit confusing and I could see people spinning around looking for the correct elevator bank from time to time.

I love the location of this hotel. I stay here every time i come to Chicago. For a while it was almost every couple of months. The staff had a little change??? It was for the BETTER the front desk staff were amazing. They always had a smile and greeted us with every eentrance -different from my stays before. It showed..

Had noisy neighbors above us ... maybe they had kids not sure but we didn't say anything it happens. Only 1 night

On a limited budget I was looking for a great location with a private bathroom. The Best Western met the spec. given it was great value my expectations were low. The room totally exceeded my expectations. As hoped the location was great. I could walk everywhere. very handy for 24 hour Macdonalds. Not my usual choice but great for 3am jet lag snack. I will certainly stay there again.

Great location plus very comfortable rooms. Excellent value for money.

The hotel was in the perfect location in terms of closeness to bars, restaurants and transport. We were really happy with the cleanliness of the room and the generous supply of towels and bedding. All the staff throughout our stay were so friendly and helpful, especially the gentleman who stored our bags for us after we checked out. I’m not sure of his name but his kindness and humour brightened our mornings and made us feel so welcomed to the city.

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