Holiday Inn Express & Suites - Elizabethtown North, an IHG Hotel

Around midnight I was awaken by loud voices out on the outside patio under my window. I called the desk repeatedly, but he would not pick up. I got dressed and went down to find the night clerk sitting there on the computer. I told him about the people Went back upstairs and peeked out the window, The drunk men waved at me. They didn't leave. My husband went down and the clerk told him he did not know what to do. It took him two more times to get them to leave. We didn't get much sleep that night. Why didn't he answer our calls? Why was he not trained better to handle this?

The hotel is easy to find, right off the highway, with easy access. Parking was free and plenty of it. The hotel is updated and clean. Breakfast was great. Coffee and hot food including eggs, sausages, pancakes and other items such as cereal and pastries. The pool was nice and clean, the fitness room was also clean and taken care of with new equipment. There was a lot of people in the hotel at the time (we could tell during breakfast time) but it didn't feel crowded or loud. The hotel also has a nice outdoor space with seating and tables, we didn't use it because it was cold. Another plus is there's a pizza restaurant that was really good right across the street and other fast food places within a couple minute walk.

We stayed in April 2022, at the end of the pandemic, so there was a couple of nuances such as having to sign up for pool time in advance and getting towels at the front desk. Although each time we went, there was no one else at the pool, which was nice. I wish they had a hot tub in the pool area.

staff was very nice , breakfast was good. room was nice.

shower floor was really slippery, need a shower mat did not fell comfortable taking shower. when I checked in was told just updated computers and had no keys to rooms so gave me only one universal card to get in to room , wife did not feel safe staying there with everyone staying getting universal cards felt like anyone could get into everyone’s rooms.

Wonderful room for couples. The layout was the best designed room I have stayed in. Please note I have traveled the world and have stayed many 5 star resorts. Cudos to Holiday Inns design team. The full length mirror in hall (out side of bathroom) was perfect for applying makeup and doing my hair. Loved the shelf near the mirror that held my makeup and hair supplies. Also your design team added an outlet for hair dryer and curling iron. Just a wonderful comfortable room. Would love a list of all your location with this design. Pamela B

Great room, no negatives

This has always been my go to stop for my drives up north from Louisiana. The hotel is always clean, quiet and accommodating. Thank you for the great night's sleep every time!

I don't have any dislikes...it's why I keep returning to the hotel.

Breakfast was very good. Area clean and appealing. Employees helpful and friendly.

Had a good experience. Felt safe with my family. Would recommend to any family that our over night stay was a good experience.

Very clean, loved the facilities, the pool was nice and clean. Love the dove products, I also loved the counter space in the bathroom. Staff was very friendly and helpful.

Beds were very comfy! Hot breakfast was fair but good variety for pandemic. Front desk staff was exceptional. Very polite and efficient especially with it being so busy.

Tried to call directly to make reservation while on the road and was on hold for a very very long time. Front desk was trying best to be quick and efficient checking people in AND answering phones. Maybe add some extra staff on busy times.

My friend and I traveled from western Kentucky for concert and we were extremely pleased with the staff and facilities. Check in process was quick and easy and everything was neat and clean.

We have no complaints with our stay.

Warm indoor pool, with capacity limited due to Covid (we had the pool to ourselves on a weeknight in October, which was great.) Room seemed very clean and was large, with a living area, which is nice to have when eating takeout. Several takeout restaurants nearby (Culver's, Cracker Barrell, etc). Plenty of grassy area for walking the dog. Clean rooms; seems to be doing a good job with Covid-19 compliance.

Breakfast was mediocre with limited choices. Room was spacious but could have been more attractive with a few decorating touches.