Holiday Inn Express Louisville Northeast, an IHG Hotel

The rooms were spacious, beds comfortable, and water pressure excellent! Breakfast wasn't loaded with variety but had enough hot and cold options and daily selection of protein to be satisfying and better than other hotels at this price point. The coffee pots were full all day long. Numerous restaurants were available only minutes away, as was the highway. The covered entrance way did allow for easy ins and outs regardless of weather.

I was travelling with my mother (85) who alternates between using a walker or wheelchair. He bathroom did not have a walk-in shower but did have a bench to sit on - this could be an issue for those with similar mobility challenges. The handicapped parking spaces were far from the door and did not have curb cuts (the covered entrance made it possible to load in and out safely).

We were in town for the Louder Than Life festival this passed weekend and we had a wonderful stay at this location - the manager and staff were friendly and put up well with my group that went along. The breakfast here was by far the best I've had at any hotel in my life - the turkey sausage patties were amazing, chobani yogurt, big blueberry bagels. So many options. The venue was at the expo, so it was about a 20 minute/half-hour drive.

The pool was absolutely freezing! And it was closed during the time of the festival (I understand probably due to covid regulations)

The hotel was modern and clean. The staff that I spoke with were all very nice. I was very impressed with the breakfast. I have dietary restrictions and the breakfast had egg white and veggie omelettes and turkey sausages which was thoroughly impressive. I had several friends staying at the same hotel and they all thought the breakfast was outstanding. The bed was comfortable and the room was well appointed. I will definitely stay here again.

My room was very close to the pool and it was notably more humid than my friends' rooms. It made things all a little damp and if I brought in anything wet, it stayed that way.

The mattress and pillows were great.I also love the late checkout for 25$. One of the staff members likes to argue with the customer and tried to get me to write my credit card number on a piece of paper because the computer was down.when I refused to do that for obvious safety reasons she wouldn’t give me the room key. She has green hair I don’t remember her name. Meghan the manager was excellent though.

The computer was not working at check in. The coffee was terrible. The milk was spoiled.

The hotel was full and I was late to breakfast they still put out fresh sausage and eggs. I was worried we would not have food. Thank you.

Was concerned that the handicap room on the 2nd floor was going to be to far of a walk for my husband.He was able to manage. More handicap rooms on the 1st floor would be a suggestion.

I didn’t eat breakfast or use the internet. The room was nice and the staff was good.

I did not get a receipt at checkout and still have not got it. Maids did not make the bed or clean the room between day one and day two.

I like the pool. The room was spacious and nice size bathroom.

The breakfast was ok no pancake no omelet and no meat. They did have boil eggs 🥚 yogurt coffee and juice .The bed was hard and small to be a queen size I have a queen size at home but it's a little wider. The pool wasn't warm. So my husband didn't get in because it was cold. But it didn't bother me at all or my son.

Considering the continuing restriction around COVID 19 the breakfast was very good. The kitchen and dining areas were clean and well managed by the attendant. The hotel was in a great location for us visiting the Louisville Kentucky Temple.

The only concern with the property was the very loud plumbing issues. The noise in our bathroom when others used theirs was very loud.

The staff did a great job. Very friendly and responsive. We had a small issue with our room. It was taken care of promptly. It was clean, close to restaurants, and close to stores.

Room was great but the extra fees were terrible! If you are going to add fees do it up front so the customer knows what they are paying! Adding a $50 fee to the room was a flat rip off!