Holiday Inn Express New Orleans - St Charles, an IHG Hotel

The room was great and the services were equally good

I really didn't like to see the amount of plastic that is used and thrown away. At breakfast, everything was plastic, the cutlery, plates, and all these were wrapped in more plastic. Every day at breakfast a huge amount of plastic was discarded. I believe that Holliday Inn as such a big chain should endeavor to reduce the amount of plastic used and thrown away as part of its operations. Holiday Inn should aim to be a leader in the market in a sustainable way. This would be the only reason why I would consider not staying at a Holiday Inn

Location close to streetcar St Charles street,modern interior,close to French quarter & in neighbor of WW2 museum & Lafayette sq .Nice breakfast

Homeless people slept on doorstep (security keeps doors closed) expensive outdoor parking behind hotel (120$/3 days)= risky (Cartheft,break in...) tiny rooms & equally tiny bathroom (lacks storage space for suitcases etc) unfriendly uncaring reception by some at reception desk .Safe in room did not work & no solution offered - repairs on the way in hallways....

I have been to New Orleans at Mardi Gras time, and this hotel is at the perfect location for parades as it is right on the parade route, St Charles Avenue. Also, it was in a safe neighborhood, and there were many beautiful restaurants. It is not in the most touristic side of New Orleans; French Quarter, but everywhere is within walking distance. The location is also very convenient as it is right in the middle of the Garden District, French Quarter, and Tremé, three main neighborhoods to visit. The room was spotless, the bed was very comfortable, and the view was great, looking to the Memorial. All the staff, from the lady in the breakfast area to everyone in the lobby, were very friendly. Before arriving, I made a few requests, and they were all taken care of.

Everybody was nice was very concerned about our stay. We really enjoying ourselves. Thanks everyone

Everything was close by. We did I lots of walking and enjoying the sights. Night time was so beautiful.

the location was top notch! It had us in between the French quater and the garden district. the trolley was right outside put door which made it really convenient. We prefer to stay at locations that offer breakfast (so we can get our days started earlier) and this one was perfect. We were in town a week before Mardi Gras, they even has parades happening, and the view of the parade from our room was priceless. the staff was very kind. this was our second time staying here and we'll continue to select this location!

we didn't understand why housekeeping didn't clean the room daily. It looks like rooms.dont get cleaned until every 5th day but didn't explain why.

Close to public transport, including to the express bus to the airport. I had to take the bus at 3 am and the bus station is 10 min walking. Internet was great. Breakfast acceptable

Had to pay for parking

Loved the location. Very convenient for walking.

We were there during Mardi Gras so when we arrived after midnight there were no instructions on how to access the hotel. They also had no access to the parking lot system during this time. these things were only a problem because of it being Mardi Gras so it wouldn’t prevent us from staying there again. We did have problems with the thermostat and the bathroom overhead light and tan didn’t work but it was Mardi Gras so we didn’t stay in the room much.

After sleeping on the Amtrak for 2 nights, the bed was like heaven. Complimentary breakfast was outstanding and the cook took pride in the offerings. Yum Cinnamon rolls!!! Generous amenities in the room. Location close to Amtrak and street car so easy access to French quarter. Staff very friendly and helpful. Also easy loading area at the front with only light traffic.

Room looked clean, but could have done with a little more attention to the edges of the bathroom floor.

The breakfast quality was fine and it was nice to have a little variety day to day. The woman in charge was hustling , kept up with the rushes.She needs to train in the person who covers her days off, the task was abit overwhelming for her fill in.

It would have been nice to have bananas as an option here and there, perhaps hash browns too. To deal with the variety of people from all over ,I think they do a very good job over all.