Hampton Inn Frostburg

My partner and I had miscommunication .he got to hotel before me and got us a room . When I arrived and got into room I went to use bathroom and said where's our hot tub What hot tub reply Me:: told you I made our reservation thru booking .com got great deal and bonus we got hot tub room . Him:: well I asked if u paid for room . Me:: yes I told you had choice too pay upon arrival . He:; I thought cause you not pay I had to get room . Me:: Why then did I tell you Go ahead into desk and let them know your first to get here on resv. under my name . give them my name and tell them she clicked someone else .I made it here first may I get a room key She will be here in fifteen min.. Front desk was able to check me in fix the room keys to work for new room . And cancel the first room and remove charges from his card Went onto have a awesome stay.....

Issue that arose next afternoon he checked to make sure charges were removed back off the card and sorry to report he had been charged also for the room he got when he arrived .

Our whole experience was top notch! I was able to speak directly with the courteous and knowledgeable staff directly after making our reservation. Our special accommodations for adjoining rooms with a pet were met happily. The cleanliness of the entire establishment was impeccable. The pool area was amazing. The breakfast had enough variety to satisfy 3 adults and 4 children(16,12,7,3) and was delicious. I cannot say enough good things about our experience here! Awesome! Thank you!

Nothing bad to be said.

This Hampton Inn goes above and beyond in all areas - service , cleanliness and comfort are all top notch. The staff are extremely welcoming and accommodating. The rooms and common areas are all sparkling clean. And they go out of their way for your comfort too - beds and linens very comfy , lots of fluffy towels , extra coffee and tea and coffee cups in the room, room is spacious and well designed, bathrooms are large and luxurious.

Nothing coukd have been better.

The registration process and crew were very friendly and accomodating. They were helpful and answered all questions. The most memorable person was ROSIE the lady who kept the breakfast area clean and well maintained. She saw to it that everything was full and refilled what was needed. She was friendly and very visible. I felt like she was an old friend right from the beginning. She definitely was a TEN!

nothing

The place was in great condition. The room amenities were very well done. Good use of space. The room furniture and bathroom were in great condition and very clean. Breakfast was great and liked having access to hot drinks 24/7.

Would like a water fountain to refill my water bottle.

Bed was comfy, breakfast good, large bathroom. Everything was clean. Nice pool. Good pillows. I like the window arrangement of closet and shades and windows.

The bedside light was very high to reach, and the bedside shelf. The pool closed at 10 - some other Hampton Inns let the pool stay open until.midnight. Although the bathroom was large, the bedroom seemed average size.

The room was clean and comfortable, it was quite at night allowing for a good night sleep, the view of the mountain was beautiful at sunset and staff was friendly.

They could have had more breakfast options, but it was hot breakfast at least, and the indoor pool could have been about 10 degrees warmer

im not a big breakfast person, but my son loved it! he loved his red velvet waffle! The linen was clean, the bed was comfortable!

everything about my stay was great, the only thing i didnt like was the slow draining in the tub, may need some drano.

The staff was very friendly and helpful. The beds were comfy and the water pressure in the shower was great.

The ice maker on our floor didn't work, so it was kind of inconvenient for us to get ice.

Clean, fresh facilities, good breakfast, nice layout in king bed room with couch.

Bed was a bit too soft for.my back, but that's not unusual. Could not adjust the AC, which was set at 70 degrees (too cold), so we just turned it off at night.