Holiday Inn Express Baltimore BWI Airport West, an IHG Hotel

The location is close to BWI Airport and convenient going towards either Baltimore or Washington. A Denny's Restaurant is right next door. Parking is good. The room had a microwave and refrigerator, along with the usual coffee maker and a few toiletries (there was a sign that more were available if something was forgotten). A shopping pantry is next to the front desk with food and other sundries. Breakfast was fine; a lot of military personnel in uniform were in the room. Arundel Mall, with lots of stores and restaurants, is just a few miles away. There is an indoor pool and fitness center.

While convenient to the airport, there are a few twists and turns a driver has to make after exiting the highway to get to the hotel. Other than the Denny's, no other place to eat seemed within walking distance.

Our plane arrived to Baltimore very late and we did not get to the hotel until about 2a.m. We received a call shortly after landing to confirm that we were still on our way and were greeted nicely upon arriving at the hotel. Wish I could remember the gentleman's name that checked us in. He was very pleasant and offered us a late checkout. Beds were super comfortable and we're happy to see a 24 hour Denny's that shared a parking lot with the hotel. Hotel was located very close to airport which was nice but soundproofing was good. We didn't hear any planes overhead

Everything was great

The staff was extremely friendly and accommodating Darrick was an overnight receptionist at the front desk. We stayed at Maryland live until 7am on the day of check out and there was absolutely no way that I could get enough sleep to check out by 11am. Darrick was gracious enough to help me sign up for an IHG account and I was able to get enough sleep by requesting a late check out. The breakfast was amazing as well, everything was cooked to perfection. The kitchen staff greeted every guest with a welcoming smile and helped provide assistance to those that needed it. Parking was a breeze. I felt safe at this location. The entire hotel was clean and smelled fresh. The hotel is far enough from the main hustle and bustle but yet close enough to the main attractions in that area. When we return will definitely be staying here again.

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This hotel is clean, smells nice, the staff is nice, the breakfast is good. The pool and workout rooms are nice as well. comfortable and affordable.

The beds were a bit small if you sharing it with someone and the floor gets really slippery in the bathroom when it’s wet.

it was good the servivers they kept everything filled at breakfast enjoyed the pool people were very friendly and nice rooms were clean and comforable felt safe it was a very nice and comforable place to stay would tell my friends to stay there

would like to have had grits for breakfast and some bacon

Great location and love the breakfast option.

During our last stay there was a group of young soccer players staying at the hotel and they were running up and down the hallway making a lot of noise. My husband called down to the front desk and was told it was little they could do about it although there is a sign posted in the elevator regarding noise levels and a curfew for children under the age of 18.

The room was sound proof and noise free. The beds was comfortable, but they could use some upgrades with the bedding linen and invest in new towels.

The cleaning staff did not understand my request for additional towels and me needing an area dusted that may have been overlooked. The floor could have been vacuumed. The property could use some refurbishing in the elevator and the lobby furniture needs to be cleaned because it looked a little worn. I asked the cleaning staff if the room had been sprayed with a disinfectant and was told "NO". I went down to the front desk to request some Lysol or a disinfectant and had to go to Wal-mart to get something to spray my room. It had a stale water spell and a air-freshner would have helped.

The Dennys in the parking lot as I had traveled all day without food and I checked in after 9. The Staff were freindly and helpful. The bed was comfortable with lovely bedding and I was able to turn off the ac. as I am usually quite cold.

The elevator needs a face lift inside and did not inspire confidence.

Very conveniently located, hotel shuttle transports you and picks you up to mall, airport, casino etc. the hotel has breakfast and a Dennys is located next door in same parking lot. I never moved my car the entire stay.

I really did not have anything I disliked about the property.

The free hotel shuttle drop off and pick up to anywhere in a five mile radius was what made the experience stress free and enjoyable. Just give them ten minute heads up and they were there. we were able to enjoy the mall and casino without worrying about a ride. Also Denny's in right next door.