Best Western Plus Cold Spring

Little cottage was cute but spacious . Breakfast was good. Waffle making machine plus other options and lovely staff on hand to help. The rest of my family was in another hotel in Plymouth . They got no sleep there as very noisey . But My room was nice and quiet so I got a good night's sleep both nights. I only wish I could have stayed longer and availed of the pool.

It ould have been nice to have a cold bottle of water in room on arrival. You could get cold glasses of water if you walked back down to reception and i was told the tap water was drinkable water , but I was only told this information when I queried it with reception .

My wife and I stayed here for 7 nights and really appreciated the support from the staff and the location. Absolutely ideal for accessing Plymouth on foot. Good inclusive daily breakfast and room fully serviced or not depending on your choice. The nightly visits from the racoons in the grounds were amazing and overall we would recommend as a good hub for Plymouth and the cape.

Room could smell a little musty at times but I suspect that this was due to the bathroom power vent not being linked to the bathroom light switch, and the room was a little tired but still very clean and comfortable. The hotel also needs to look at its utilisation of single use plastics for the room coffee packs and at breakfast, altough this might be a latent covid thing, but better solutions are available.

The staff were exceptionally friendly and helpful. They kindly gave us lift to the railway station when we left. The breakfast was good, the hotel was a comfortable walk to all the sites of Plymouth particularly The Mayflower but was out of the centre so you had quiet. The room was a good size and the bed was comfy. There is plenty of parking and the gardens are well maintained. We only sat around the outside pool but it seemed very popular with families.

Difficult to find any faults really.

The location is great, close to the main restaurants and tourist spots. The apartment is comfortable, with good mattresses, two windows, an external sink next to the bathroom, and an extra area with a coffee maker, microwave, and mini-fridge. The outdoor area is well-maintained with several flowers, creating a relaxing atmosphere. The breakfast is a typical American one with hot items such as eggs, potatoes, and waffles. I highly recommend it.

Nothing

Everything here was lovely! The staff were kind, enthusiastic and helpful. The room was clean and had nice toiletries and even makeup wipes. Plenty of pillows and an extra blanket. The breakfast was delicious with lots of options and even make your own waffles that were super yummy. The location is perfectly walkable to all the best spots in Plymouth. We loved our 2 night stay here and cannot wait to come back. Thank you so much!

It is walking distance to the beach , stores and restaurants. I stayed at the king Jacuzzi suite ( 5/25/22) it is a separate cabin from the main hotel which made it more private. So I didn’t feel like I was disturbing anyone when I played music on a little Bluetooth speaker that I brought while enjoying the jacuzzi tub. There’s two artificial fireplaces , one in the bedroom and one in the sitting room that gave off just the right amount of heat to take the chill out for this time of the year and created a nice ambience. There are plenty of windows to let in fresh air. I’ll definitely go again.

Location was amazing. Walking distance to downtown and beach. Outdoor pool was fun and well maintained. Continental breakfast was excellent. Staff super friendly.

The system for housekeeping was a bit inconvenient. No housekeeping unless you specifically requested it from front desk or caught a staff on the property. I’m sure this policy was put in place due to staffing shortages and Covid. However, everyone was very accommodating and helpful whenever needed.

Even though the room was very close to the elevator it was very quiet. The room was clean, large and well decorated.

The check in process needs to be looked and changes made. The area is to small, loud and is located right at the main entrance. The check in line occupied the entire entrance and most of the lobby area. The time to check also took far too long. The entire area needs to be rearranged and relocated. There should be a counter for check in and not the kious looking booths. Hats off to the employees that have to deal with the check in operations.

Convenient location that is walkable from the waterfront and tourist attractions. It was quiet. The included breakfast had a variety of choices, fresh food and good coffee. The complimentary toiletries were high quality and much appreciated.

The room had a musty smell even though the A/C was on when I arrived. Pillows and mattress were not the most comfortable I've slept on in a hotel. TV didn't offer many options. No pen and paper in the room.

friendly staff, excellent over all service bookings, arrival, recommendations and departure excellent breakfast selection and quality, dining room extremely well maintained cleaned gorgeous landscaping and property facilities

Damp musty smelling rooms takes away extremely strong does need to be addressed as this is the second time, different room and elevation and the same each time this time stronger based on the smell I placed comfort lower