JW Marriott Minneapolis Mall of America

The view from our high floor room was nothing short of spectacular. Customer service was the best we've seen in years and pleasantly consistent - which is a rarity these days. I personally enjoyed the security features of the internal elevators requiring room key authentication to get to the desired floor beyond the public floors. More modern hotels today can learn from your example of what service should be. We will be back. (SAZ)

The beds were a bit too stiff for our liking (the surface was too firm and could have used some additional cushion, despite the comforter and sheets), and the pillows were far too soft for consistent comfort (felt like our heads sunk in right away - a person with sleep apnea could suffocate if not careful).

Very friendly staff, good food, very clean, Man behind the desk, Ben, was outstanding!!! He helped with limo sevice, etc. Room was comfortable, TV worked well, room temperature good. However, telephone, never hooked up so unable to communicate with front desk, order food etc., No newspapers, No maid service when I asked for it after I was asked if I wanted it.

NO NEWSPAPERS! NONE! NO MAID SERVICE AFTER I REQUESTED IT WHEN ASKED AT CHECK IN TELEPHONE SERVICE NEVER TURNED ON SO NO WAY TO COMMUNICATE WITH FRONT DESK, BAR ETC. COMPUTER TOO HIGH FOR ME, VERY DIFFICULT TO ARRANGE AIRLINE TICKETS AND SHOULD OFFER RENTAL OF COMPUTERS SO CAN SIT DOWN WHEN NEED TO USE ONE.

love that it was walk distance to MOA and all the restaurants inside the mall , the hotel looks beautiful, the property was well maintained, the staff was welcoming and very helpful .

when we came in they told us that the pool was closed b/c of maintenance but they extended our check out time for the next day so the kids had time to go and swim for a couple of hours

Quiet, clean, adjacent to the Mall of America. There is direct access from the 2nd floor to the Food Court area.

I would have liked a coffee maker in the room. I tried to call room service from the room phone twice and no one picked up. This was at approximately 4pm.

The location was convenient and the staff were very nice.

The additional parking fee, is pretty expensive for the price you already pay for the hotel. The breakfast should be included. The toilet ran all night. The men’s cologne was overpowering throughout the building.

Beautiful hotel. Great amenities. Great location being attached to the mall of America. Very friendly and helpful staff. Easy parking. Restaurant had great food. Room service available.

It is a bit pricey but an excellent facility overall.

Pretty much everything went well. I appreciated the cleanliness of the hotel and the ease of access to the mall of America.

I didnt like that the bottles of Heineken that I ordered came open from the bar when I went to pick them up. Its okay to serve guests drinks that are closed. I didnt want to refuse them when I came down from my room to pick them up.

The staff was very responsive to my requests. The room was clean and well equipped.

The room was very nice except the Equipment outside the window was noisy and very ugly. The staff was very helpful all of the time. The service in the restaurant was not very responsive to requests.

I appreciated the gifts that were given to us Easy access to the mall

For almost $300 a night WI-FI should be included not extra Better channels would be nice I really wanted to buy the robe in the room instead of online; I’ve never had an issue doing that before

Barn door for the bathroom was off the hinge did not have the part but it was like that when we checked in should not have rented the room like that

There were several pieces of trash on the hallway the entire 4 days not bad for two or three no one picked them up though