Four Points by Sheraton Mall of America Minneapolis Airport

Friendly and helpful reception staff. Very Comfy Bed. Location great, bus stops right outside to Downtown and Mall of America. Car Hire at Budget just a short walk away. Cycle Hire an REI an even shorter walk away. Shops and Takeaways just across road.

Chlorine type smell around front doors and lobby, possibly due to swimming pool facilities. Superficial issues, such as no skirting in hallway, due to ongoing renovations, which is signposted to guests. Breakfast of limited quality and selection.

The front desk girl who checked us in was very friendly and nice. She had pink hair in case the hotel would like to give her a raise :). The room and pool area were very clean. The be was comfortable. We got a deal on this room and for the price we paid it was very nice. However, if I had paid over $150 a night, I would probably be a little more annoyed by some of the other things we noticed. The hot tub was also very large which isn’t normal any more. We really enjoyed that.

You could hear doors opening and closing very easily at night and early in the morning when I was trying to sleep. The room was also pretty small. It was fine because we were only there one night. If we had been spending more time there it could have been crowded. Our air conditioner made a loud rattling noise when we turned it on late at night. Luckily we didn’t need it. We let the front desk know in the morning and they said they would fix it. None of these issues would deter me from staying there again.

Location was perfect, the facilities inmaculate and the looks really good.

In my reservation was selected to have two queen size beds and thats what we paid for but when we have our rooms we didnt get them instead we end up with full wize beds not exactly what we wanted and not pay for.

Good location. The housekeeping staff did a great job cleaning the room. General atmosphere was great.

Lifts were rather slow and the one dryer in the guest laundry was broken for the entire 10 days I was there.

It was just what we wanted, a reasonably priced, clean, comfortable place to stay. The location was perfect for what we needed, 15 minutes to all the attractions. The staff was friendly and helpful.

They were doing some renovations so there were a few minor inconveniences. A few of the electrical outlets were not working but nothing major.

Our room was close to the ice machine which was good and bad. Convenient, but I was awoken by people using it several times during the night. I appreciated the shampoo, conditioner and body wash in the shower as well as the face cleaning cloth replenished each day. The towels were so nice and soft. The coffee pot worked well and the fridge was great to have as well.

The toilet paper holder was a stretch from the toilet. I imagine children can not reach it very well as I had a little difficulty. Although we hadn't planned to use it, the safe in our room was broken.

Welcoming staff, cleanliness of room as well as layout, great shower and shampoo dispenser.

The breakfast bag left much to be desired... a major turn-off. Tiny orange past prime, unhealthy breakfast sandwich and p&j “sandwich,” poor quality granola bars. I’d have rather eaten the breakfast available at lesser hotels: hard-boiled egg, granola, fruit, cereal, etc. Considering the high quality of everything else, I was quite surprised your staff would choose such a poor breakfast offering.

Everything was super clean, the bed was so comfy, and the staff were kind and helpful. The area was great. Easy to get around and plenty of places to eat! I'll definitely stay here again.

Tv wasn't very clear and didn't have many channel options

The breakfast was fine. I forgot how pricey it would be. I thought with renovations going on, maybe the price would be reduced. The location was great for me. I was visiting family.

The price.

The location

The shower. It needs a detachable shower head.