Embassy Suites by Hilton Kansas City Plaza

Great location could walk to the plaza if you like walking it was a 15-minute walk on a nice day. Wonderful breakfast, Tuscany feel with the fountain and decor. Our bed was wonderful, the girls had the pullout which was a bit flat and you could feel the springs. It was a little older and the bathroom door comes in off the bedroom whereas in other Embassy Suites the bathroom door is off the living room area. The bartender was very nice, and he explained how they were going to redo the hotel right when covid happened. It was packed for the Taylor Swift concert but staff did amazing keeping up with everyone. We liked it!

The location was great. My husband was having a medical procedure at the hospital across the street. We ended up needing to stay an additional night because my husband had complications. Once the front desk staff knew we were there for a medical procedure, they offered us a cheaper hospital rate for the additional night. The hotel was clean, comfortable, and aesthetically pleasing.

The breakfast was late in terms of availability and preparation. The staff person preparing the food was complaining about being short staffed and seemed frustrated. He was not apologetic. I reported the situation to the front desk, and they didn't seem to take the situation seriously. I was hoping they would send someone to help him. It made breakfast uncomfortable. Many guests were standing around waiting for coffee and food. Some of us were on tight schedules. I felt uncomfortable asking for things I needed because the staff person seemed upset.

The hotel is in a prime location and easy to find. We were on the 9th floor but the elevators were fast and frequent. Our room was very clean and had everything we needed. Parking was an extra $21 but in the city it was not bad to have that extra layer of protection, and we parked very near the door. The pool has been updated since we were last there. The spa didn’t have the jets working but everything else about the pool was great, including the hours. The breakfast was amazing and brought the overall value of our stay up quite a bit. We had custom omelettes and very attentive assistance. Also two free drinks at happy hour, with snacks including some healthy options. Everyone in the family enjoyed our stay. Would not hesitate to book again next time we’re in town.

$21 is steep for 24 hours of parking, and the jets in the spa didn’t work when we tried to use them.

We enjoyed the staff as they were very friendly and knowledgeable. The pool was lovely, our kids enjoyed swimming. The location is great, the plaza so close with restaurants and shopping.

The cleanliness was lacking. There was a decent amount of bacon on the floor by the 10th floor elevator all weekend that no one picked up. We had only one tiny trashcan in the main room which seemed inconvenient since there wasn't one in the bathroom. The tvs didn't work most of the time.

Breakfast was very good. The lines to the two sides did create confusion as we saw people cut a line because they thought no one was in it. The two lines that form up depending on your egg choice didn't divide till you got to the dividing rope as there had to be a lane left open for customers to get around to the front desk.

Other than the breakfast line issue, the only other complaint was the ice machine didn't work but the staff was quick to fill up a Ziploc bag for you.

Always like spacious home-like rooms at Embassy Suites.

Always like spacious rooms. But, Did not like that the pool closed at 9pm. It should stay open 9-11pm for adults only. There was No on site restaurant. BIG disappointment there. Bar closed early. No room service. No literAture in rooms about places to order in from. Very overpriced-only allow 2 free drinks for adult during managers reception. It used to be unlimited. Cook to order breakfast was not cook to order. Hot food was cafeteria style—couldn’t ask for extra serving. Cold foods/cereal were self serve. Coffee was mostly water. Parking $21 a day!!??? ridiculous. Overpriced since taking amenities away that were previously given and available in the past, and the fact they charge for parking. I don’t agree that a paying guest should have to pay for parking .

Great Location in-between Westport and Country Club. Great restaurant/bar options, attractions like Kauffman stadium, museums, shopping close by. Plentiful parking available. Super friendly employees in restaurant and complimentary bar. Comfy bed.

South side has really loud traffic, even on the 10th floor with sirens from hospital near by. Asked for box fan for room 3 separate times and never received one, although told they were available and would have one delivered. Bring a travel one with you if you are used to sleeping with fan sound. :-)

Having a suite with kids is really great! We were there for a tournament with several other families. We ended up sleeping on the pull out couch so our kids could have their teammates from other rooms hangout between games in a safe space and not have us right on top of them.

The place was packed!! Kudos to the staff for handling a busy weekend. Only downside was waiting for the elevator. Not a big deal. Great location!

The bartender Andy was phenomenal, he made the whole trip enjoyable and was friendly and efficient. The food was excellent. Loved the game room for the kids, even though some were broken. Beautiful hotel all in all

We asked for extra pillows a few times never got them. The hot tub was broken and some games took our money with no refund

The room was very nice and the beds were real comfortable. We loved the two pools. I could see where it would get crowded with a lot of people though.

Hotel could use a little renovation. Nothing too extreme this little paint and some carpet fixed would make a huge difference.