Buffalo Marriott Niagara

Face to face staff were excellent, location was great, room very comfortable. Price was right.

The laundry room situation was terrible. Old coin op machines with no option to pay via credit card. Had to ask the desk for quarters and they almost ran out. And big wonder is why is there only one washer and one dryer in a hotel as large as the Marriott. Did laundry on Sunday evening and there was a log jam of people waiting and a wait for previous users to remove their items from the machine. When I called front desk to inquire about their policy, they had no solution. Hence what should've taken no more than 90 minutes to do, took more than 3 hours. Unless this property decides to open up more laundry rooms or get more machines, they need to set up a reservation system so people know when they can expect to get their laundry done.

Staff friendly, liked the pool table in the lobby. Pool was clean and nice. Our room was right next to the elevator and I was afraid it was going to be loud but it was actually very quiet all night. Room clean, lots of lighting. Free coffee was a plus.

The day we arrived was very hectic and the rooms were not ready until late, but the staff were very friendly and did their best. Pillows were flat and uncomfortable. Pool table and washer/dryer only take quarters but neither the front desk or bar had any quarters to break a dollar.

I stayed here with my husband while looking for our new home in Buffalo. Im really glad I chose Marriott because I had an amazing stay here. If I could give this property a score of 11, I would!! The staff has been exceptionally accommodating and professional and was ready to give us the best experience during our stay as possible. They were outstanding, especially the manager we met at the front desk. I wished I got his name so I could give a proper commendation to him and his team. Another thing I really liked was that my pet cat was accommodated and room rates already included pet accommodation. I would certainly check in again at this hotel and every other property of Marriott as their staff is very well trained at customer service.

Everything was great and clean, though the bathrooms could be improved. It's a little dated and needs some extra love. But overall, very good place to stay!

Hotel shows it’s age slightly but with that being said, it’s very well taken care of. We had an amazing dinner from the restaurant and it was cooked and seasoned PERFECTLY. The front desk staff as well we the bartender who served us dinner were extremely polite and helpful. pool and hot tub were great and our room was very clean. We had planned a quick last minute trip to Niagara Falls and a lot of the area hotels were much more pricey and also booked for the holiday weekend. The parking lot was pretty empty for a holiday weekend and we passed a couple individuals that had weed in bags and weren’t trying to hide it so we were slightly concerned we weren’t sure what we might get but we were pleasantly surprised.

a little out of the way however that is the only complaint. great staff, great property, comfortable bed, clean, cannot complain.

Bed was very hard. The room was not super clean. It was the areas that aren’t obvious, but when you see build up from a great length of time, kind of gross! Funk behind the faucets and on hair and dust build up on grooves of bathroom door.

Breakfast was good, as were the dinners. Appreciated the high quality fitness room, but the horizontal rowing machine is partially broken. My room was comfortable. It was helpful to have a fridge. The staff were all very courteous and helpful. Appreciated having the laundry room as I had a long stay.

The fan on the heating/cooling system made a lot of noise -- enough to wake me up if I left it running at night, which I prefer to do. It got worse over the stay and should be checked. I didn't complain because it only got bad as I was preparing to leave and I didn't want to switch rooms. I will tell management about the problem.

It was so clean and quiet. Staff were wonderful. They went out of their way to be helpful. Elevator was always available though the hotel was fully booked.

It is an older hotel, quality built and very well maintained.

In all honesty, the price of the breakfast was far over priced for what was offered. Breakfast should be included with the price of the room, or a nominal fee of $5.00 to $7.50

Price of Breakfast The weather could have been a little warmer.

Plenty of parking (in front) Restaurant had great food!

Special event blocked off rear parking lot and the elevators are in the rear. It is a long walk with bags ( no luggage carts to be found) to the elevators.

The front desk staff was nice

No one explained what my concierge room included, what the concierge lounge was or where Breakfast was served. Also the bathroom in my room was very outdated