Holiday Inn Express & Suites - Ithaca, an IHG Hotel

Clean hotel an room. Easy parking. Room as expected. Breakfast as expected from Holiday Inn. In general I'm preferring to stay in Holiday Inns hotels than other main chains.

Lobby and breakfast area are very cold. This makes no sense. Why are you putting the airco so low, that we are obliged to wear a sweater to have breakfast? Put your jacket on getting out of your room till you passed the exit. Native American staff was speaking a sort of English and was not treating guests professionally. Maybe Americans like this informal way of communication, but I'm used to at least a minimum of greeting standards and articulated sentences.

The hotel was well maintained. One ice dispenser on floor 3 did not function but was repaired in about 3 days. The pool was small but good for relaxing and children. The exercise room had a good selection of devices but both bicycles had mechanical problems that made them suboptimal. The breakfast was very good, well stocked, and the coffee was surprisingly good. The room was large and had a microwave and refrigerator, both of which functioned well. The hotel is close to a park and walking/biking path. The bed was firm and comfortable. The staff was good about replacing towels and products daily.

The exercise equipment needs repair, including removal or relocation of a switch on the post of the upright bike so that it does not hit your knees while pedaling. I would advise trying to get a room that is not facing the highway since one morning there was a lot of noisy early morning truck traffic that made sleeping impossible. Products do not include a lotion so bring your own. The prices go way up during reunion, which is expected but a bit of a shock.

Good location for exploring the Falls and Lake areas, with free parking, complimentary breakfast with very good hot and cold options, friendly front of house and restaurant staff. Good facilities - laundry room, fitness room and indoor pool. Clean rooms, very comfortable bed, complementary tea /coffee, refrigerator and microwave in room.

Noisy air conditioning, which was not emitting the cool air effectively throughout the room.

everything. loved the place. friendly checkin staff. spacious and clean. nice grab&go brekkie. gave everything full score. would come back anytime.

- everything was clean except for our toilet seat that might have been forgotten about - elevator button was missing but still worked. - ice machine on our floor was broken - staff asked my dad why he was taking pictures of the breakfast room (totally understandable) but remained suspicious even after we explained it is to send to family chat for the members who aren’t here travelling with us. not a big deal just a little unpleasant end of a stay we thoroughly enjoyed.

Our whole family was able to enjoy time at the indoor pool. It was great that we had the pool to ourselves, so we didn't have to worry about social distancing. We also took advantage of the small convenience shop by the front desk. This was a short "staycation" for us, just spending a night at the Holiday Inn Express down the street as our holiday getaway. It was a nice, hassle-free way to get out and have a little fun. Kids had a blast.

It would have been nice to reserve the pool. Other people looked in, and it wasn't clear if they wanted their own time in the pool.

The location is on the money You got carpark for free Receptionist welcoming great you want to see smiley faces after long ride and she knows what she is doing Halls elevators room is all great new and clean Room is the best of our 3 days trip

The position of hotel It is not on the road it is in the road Our room facing to the room which is not ok for light sleepers I wish they put car park in front and hotel at the back

The property was clean, modern, and the rooms were lovely. Breakfast is excellent.

We had one small run-in with the elevator where for a few minutes, we thought we’d be stuck in it. But after the doors finally opened and we scrambled out, I called the front desk to alert them and they were quick to send a maintenance team.

The room was very clean and roomy. The temperature control was fantastic. We adjusted the temperature to our liking and we were comfortable. The bed was very comfortable. The bathroom was modern and very clean. There are many places to plug-in electronics. The room was attractive and modern. Everything was very clean. The coffee maker made great coffee. The breakfast room had excellent choices. The room was outstandingly clean. You needed to wear plastic gloves in the area to select your food. The tables were quickly cleaned after being used. We felt very safe.

We liked everything. Every thing was top quality. The only problem we had was the height of the bed. My wife is only 5’ tall, and she needed to use the chair to climb in the bed. It was not a big problem, but it would be nice to have a stool to be able to get into the bed easily.

The rooms and hotel in general were very clean and updated. They had a nice breakfast.

There was a horrible, foul odor in the elevators that traveled into the halls. it smelled like something was rotting! Luckily the rooms didn’t smell, but the odor even stayed on our clothes! We had to take the stairs because the smell was so disgusting.

Location good, breakfast good. Staff was great.

There was no noise dampening, could hear voices in the hall loudly and more than normal clomping around from room directly above us. My wife is an average height of 5'2" and had to use a chair to get in the bed. Mold in the shower, no shampoo or liquid soap. Beds were not Queen sized as advertised, they were Full size.