Holiday Inn Express Philadelphia NE-Bensalem, an IHG Hotel

The bed was very comfortable, although a little squeeky. The extra living space was super convenient. Not one but 2 TVs in the room, made it easy for each of us to watch what we liked. The little fridge was very useful. Nice to have fresh coffee and hot water around the clock in the lobby. Miss Maria made up our room with a lot of care and made our stay more enjoyable ❤️

The bathroom needs updating- the tub and toilet are pretty old. The waterpressure was really good, but no hand-held shower makes it hard to shower without having to wet your hair. Wish there were some plant-based milks or yogurts at breakfast.

The hotel has been recently renovated and looks much better than I expected. The rooms are a very good size with a great coffee machine and TV. While there were some old stains on the carpet, it was very clean. Breakfast was included for us and had a good range of options all of which were a very good quality. The staff were all friendly and helpful. The on site parking felt safe and had plenty of spaces. The neighborhood felt quite safe and there are a couple of restaurants within walking distance.

As mentioned above, the room carpets did have some stains. This was the only slight downside as the rest of the room was very clean with modern fittings

My spouse wanted to soak in a jacuzzi, I was glad to be able to find him this one. The jacuzzi suite more than met our expectations. The room was a surprisingly large one; it was clean and the heating system was quiet. We initially didn’t have a tv remote in the room, but the front desk (smooth check in), and maintenance (kudos, he was awesome), solved that situation very quickly. The tv was a good size, and the bed and pillows were very comfortable. The area was quiet and peaceful. There was plenty of parking and food/restaurant choices available to us. Checkout was equally smooth. All the staff we encountered were very pleasant. And my spouse loved the jacuzzi.

Areas of improvement would be to have places to plug in your electronics on both sides of the bed. I had to get down on the floor, crawl under the nightstand and unplug the clock to be able to plug in my phone and tablet. I’m 61yo, fat and disabled, so that was not fun trying to get back up. The only other things would to be to have better quality towels, and a shower bench. The shower was fantastic, and I would have loved to been able to use it longer. But my ability to stand for more than a few minutes is limited.

It was a nice breakfast that they set up. They had a nice variety of choices.

Price could be a little more competitive. Also, the hallway smelled of weed which was not appealing. Thankfully the room did not smell.

Breakfast wasn't good one morning because they had some kind of seasoned frittata omelets instead of scrambled eggs. It was horrible. Bathroom was very small. Never anyone at the front desk. Had to wait quite awhile for someone to check in and check out.

The shower in the handicap bathroom flooded each time I showered. They need a drain in the middle of the floor. And check the shower curtain too short plus it's outside the bathing area.

The breakfast was better the second day. The pancakes did not taste like fully cooked. Besides that it was good because there was a different variety to pick from. The location was great.

Already mention above the pancakes. Also the coach ( sofa bed) in the room needs to be cleaned better, and carpet had stains. Everything else was very clean.

The hotel was clean and in a nicely located position, near the highway and surrounded by stores and places to eat.

Having to check out and go home. The stay was a great stay.

clean , nice sheets

The way the receptionist received me, saying that I didn't have a reservation and that the hotel was full, I didn't even look at the booking reference number.

Housekeeping left the previous guest wash towel in the bathroom I’m sure they may not have seen them they was in between the shower curtain. Other then that I’ll visit again