Hotel Ella

We stayed here when my daughter was at UT Orientation. It is a great location walking distance from campus with very nice decor, comfy bed and clean room. We enjoyed the historic aspect of the main hotel and had tasty drinks and appetizers in the bar one night. I swam in the pool one afternoon and there was bar service available poolside if you like. The pool is tiny but nice to cool off in and has nice fountains and in Austin it is so hot so it was a welcome amenity.

I booked through Hotel Ella's website which directs you to Booking.com. Per my booking.com reservation, I received an email with the quoted prices including pricing of $25 per night for valet parking. It noted the total price did not include 17% tax or a resort fee of 6%. When I got my receipt via email long after we had left the hotel, I noticed I was overcharged for both parking and resort fees. It took 3 phone call and 2 emails to finally get someone to refund the overcharge and I only noticed the credit on my credit card account as no one from the hotel ever responded via email or phone. They also didn't refund the entire overcharge, and offered no explanation or apology.

Maddie is amazing ! Incredible kindness and responsiveness girl! Staff restaurant and bar. Peter is an incredible chef! The dishes are amazing ! Sophisticated, and elegant! Submission 🥇🤗. Guys -all guys💯- especially- Morgan, diana -love❤️❤️❤️! The other guys at the reception are also incredibly helpful. We spent almost three weeks in a famous hotel, a hotel with a history and a soul - and we are happy to have met such a team. Well-coordinated work, on time, any question - absolutely, without exception, all the guys of the hotel are a pearl! Children remember and always want to come to visit! Maxim Marianna sends greetings and hugs! We love Ella! We kiss hard! Anna and Dmitrii 🌹🌹🌹.

I only ate one dinner there and the restaurant was out of a lot of the items I chose but the cheerful attitude of my waitress made up for it. The hotel smells amazing! And there is nothing better than cold marble bathroom floors when the temps outside are all over 100 and you've walked a half mile from the convention to the hotel. I LOVED the hotel.

If the temps hadn't made the days this summer so hot, perhaps the pool would have been cooler. Really unique pool. The heat (over 104 each day) was excessive but returning to the hotel was like Heaven.

Hotel Ella is in a beautiful mansion with porch and pillars. Still, it is very centrally located (10 min walk from UT Campus). I was lucky to have a room in the main building (I'm sure the other buildings are nice, too, but it just felt special to be in the mansion). The room was spacious enough, features a spacious closet, and the bathroom with the huge shower was amazing. Thanks to the weather I was able to sit on the porch with a complimentary cup of coffee. I had breakfast four times, and everything was delicious. I highly recommend the crab cakes. Service was very professional and friendly. I thoroughly enjoyed my stay.

I don't have any serious complaints. For me personally, it was just a bit inconvenient that the room did not feature a desk or chair. Moreover, it just so happened that there were private parties in the restaurant two evenings. This by itself was not a problem, but it would have been good to know in advance, as I would have liked to have dinner once in the restaurant, but the bar as well as the restaurant were closed to the public these evenings.

I was pleased with the accommodations as well as the amenities despite not getting to use them all. I also like the fact that after a rocky start to our stay the hotel staff was able to rebound and go above and beyond to help make our stay memorable.

It was a surprise for our anniversary to my wife but the room was canceled before we arrived unbeknownst to me and we had to stay elsewhere our first night. The inconvenience of having to locate another room at 11 p.m. was a bad start to a great weekend.

The hotel was very good. We arrived about noon and the staff said there were no clean rooms ready. We said, no problem we'll grab lunch and do a bit of sight seeing. The staff asked for my cell number and said they would give me a call when a room became available. I never got a call from them, so I called them a little after 3:00 pm. They said that our room was ready and we could come back and check in right away. When we got to the room given to us it had not been cleaned. we were moved to a new room right away but that felt like the staff didn't really pay attention to the details they were promoting.

Great location and good 1st visual impression in the lovely old building. Our room however was in the modern extension and was pretty small & grotty facing a wall. Quick chat with very helpful staff & we had a much nicer room with little outside area leading straight onto the pool area which was a little oasis. Really enjoyed a few days here chilling out by the pool after a road trip. Very comfy bed & good albeit quite noisy ac

As above 1st room was pretty awful but moved to a much nicer one without much difficulty. $39 per day for valet parking was a bit annoying esp and my son arrived in a second car and the undercover parking was almost empty. Breakfast not included & actually quite a few things on the menu were not available. Moral of the tale make sure you get a nice room and be prepared to by fleeced to park your car

I love the feel of the property, location and staff are so friendly and helpful

I was really dissatisfied by the lack of options for snacks and food offered in the restaurant and no coffee in the room or even free coffee in the lobby is not good. I don’t think I should have to pay for a coffee in the bar as a guest. having an extra extra charge or resort fee is also inappropriate especially when the facilities are closed for a wedding. That was very disappointing! I have loved Ella but the cost of add ons will have me looking god another option the next time I come to Austin

Great location, the building is historic and very interesting, the rooms are large. The beds and comforters were very good. The staff was very pleasant and helpful every time I spoke to them.

The room we stayed in had large square footage, which was used weirdly inefficiently - a tiny bathroom with a huge empty anteroom, for example. A table and a couple of chairs would also fit nicely in this room but there was no table.

Staying at Hotel Ella is like stepping back in time with the luxury of modern amenities. Everything about this stay was wonderful. I had an issue with the room I originally booked and they addressed immediately and upgraded my room. My stay was so relaxing that I extended my stay for another day. Now, Hotel Ella is my new home away from home when visiting Austin!

Nothing!