Homewood Suites by Hilton Houston-Willowbrook Mall

Our stay was almost perfect. staff, premises, location, comfort, bed, pillows, service, professionalism, all was fantastic. My sister and I arrived in the evening and the gentleman in the front desk went out of his way to make sure our room was on the first floor when I asked for it! He alerted us that the coffee in the carafe was fresh if we wanted to have some and provided me with extra pillows upon my request. He was kind, professional, advised us of the area and things to do. Breakfast area as well as the hotel were very clean and well maintained.

One of my deciding factors was that the premises had to have a pool but unfortunately it was closed. Also, breakfast “hot” choices was very limited but cold choices had a good variety.

Breakfast was great- was worried it would just be muffins but was waffles, eggs,sausage, etc. Although Sunday they didn't have the waffle maker out but there was plenty of other items. The room was nice, staff friendly and accommodating. Location perfect- near the fields, we were there for a soccer tournament.

They had informed us on bookings.com but I still don't know why the pool was closed. We could see it and it was in perfect condition. I am hoping it wasn't a covid thing. Main annoyance, only ONE ice machine! Usually you have an ice machine on every floor- but this hotel only has one on the 3rd floor. We happen to be on the 1st floor- great location for leaving but really far from the elevator to the 3rd- so when we needed ice for thermoses, it took forever. That would be my only real complaint. otherwise, wonderful place!

Great size suite and comfortable beds, partially renovated and good breakfast, very clean and spacious and convenient location next to large shopping mall with food court and restaurants next door and eating options nearby.

Questionable area with drunks/ drug affected people screaming in the early hours, was concerned for safety of vehicle overnight and woken by screaming at 2 am in the courtyard.

Very nice staff, clean rooms and comfortable beds

The cleaning lady didnt announce herself before she came in.. I was told she only knows spanish but I heard her knock and Say in english Housekeeping to other rooms. So we didnt get our room cleaned the same day she didnt come back. The pool was closed! That was sad

Breakfast was average at best but included in the rate so very handy, the room was spacious and comfy and had a full kitchen, although the fridge wasn't working 100%. All in all a pleasant stay I would come back

They didn't explain that cleaning was upon request when I checked in so I was confused about that

Breakfast was most satisfactory. We've stayed in your suites before. We enjoy the studio-like, small apartment set up. It feels more spacious and the designated areas are well appointed.

It was a bit of a walk down the hallway to get to the suite. We're Seniors, and wished the suite was closer to the elevators.

variety of fresh breakfast items, prompt response from staff for requests.

the spacing of the room was smaller than expected per pictures viewed when booking. the spa area including the pool and jacuzzi were closed during summer time.

Staff was great! Food was great! Room was amazing! Pricing is so affordable and appreciated. Especially compared to other hotels. I would definitely stay again. 10/10 recommend!!!

Parking wasn’t the greatest if we had to park on the side because it’s very dark over there.

Super easy check in. Room was nice, clean and comfy

A little confusing that two hotels are semi connected. Accidentally went to the wrong hotel after check in, thinking I was still at the same hotel. But over all still a great hotel.

I liked the hot breakfast. The beds was comfortable and the size of the room was perfect. I also liked the fact that it does have a stove and oven.

The hallway and elevator was very hot. The price was a little bit expensive.