Best Western Premier Ashton Suites - Willowbrook

The hotel was everything described.

The staff, especially customer service upon checking in, displayed the WORSE attitude & behavior. They honestly need to send Brittani to some form of ethics & professional mannerism class. She really ruins the reputation of the organization.

The breakfast was great. There were a couple days were they had an omelette station, which was great. The waffles are delicious and the breakfast was surprisingly good, along with the coffee. The room and hotel was very clean. Management seemed to take great pride in the hotel ensuring everything was meticulous. The location was excellent, AMC, stores and restaurant within walking distance. Costco with gas station nearby, and hotel is just off 249. I liked the rooms had a mini fridge and microwave. Hotel was quiet and housekeeping did not begin cleaning at the crack of dawn.

I wish the breakfast stayed open a bit longer, at least until 9:30. I did not like that I could not grab and go as food could not be taken to the rooms to be eaten.

The hotel is very friendly and helpful, I have stayed here a few times and the people that work the hotel have been excellent every time. The décor in the hallways is very weird, but I think its due to the design on the carpets, but the Rooms are really nice inside, and both times my window faced an open field at the back of the hotel. It was very quiet and nice. I use this hotel to shop at the Willowbrook mall, its a super short cab ride and I walked back during the day with no problems. There are restaurants close that you can go to by uber for like $5. Hotel breakfast was convenient and typical variety of food for this style hotel.

When you show up the hotel is kind of in the middle of no where, but its nice inside and because of the staffs attitude, I really could not complain.

Location, room size and comfort, cleanliness, staff.

With a bad excuse about COVID, there is no regular free breakfast offered. Instead they give you a bag with a banana, a bottle of water and a couple of snacks. They are saving a lot of money with this measure but advertise free breakfast. If they were really strict with COVID measures (they allow guests to walk freely without face mask) then I would accept this solution.

The hotel overall was clean and well maintained. However in our room above the microwave there was thick dust. We stayed twice in the same week and when we returned had the same room. The message was stillthere and hadn't been cleaned

in our room above the microwave there was thick dust. We stayed twice in the same week and when we returned had the same room. The message was stillthere and hadn't been cleaned

The property was clean. Most staff were friendly. Housekeeping staff were great!

Breakfast staff were not friendly and breakfast was not refilled timely. I was charged an extra fee and not notified. Restrooms down stairs were not available for use.

Breakfast was smooth. nothing too crazy

My remote for the tv didn’t work all the time and I had to constantly press the buttons for it to work, and my shower pressure was a little underwhelming than what i prefer, other than that, the entire stay was class.

I was there for 3 weeks. The staff were very nice and got to know me.

I know we had just come out of the winter storm, but the pool area was nasty! It should always be maintained (the pool clean for sure). The pool looked like a swamp. Even if it's too cold to swim, the pool area should be nice enough to hang out just to get outside and out of the room.

Lady at the front desk. I think her name was Mary. If i got her name wrong imma feel really bad. But she was wonderful. Rooms were clean. I was late checking in and they called to make sure i was ok and still on the way. Idk, i thought it was sweet. Breakfast was great. Kids loved making texas shaped waffles. Its the little things. Lol

Well, the breakfast was bagged but good enough for us. Everything fit our needs well. We visited grandchildren in the area so the location was just right for us. The room was clean and the staff very nice! We were happy with the value for sure. Would come again! Thank you!

A better breakfast but we realized they did not have the workers for it at this time. So we are flexible and thankful!