Days Inn & Suites by Wyndham Lubbock Medical Center

It’s the perfect location, the staff is always very friendly, helpful, and always remember who we are from one stay to the next! They always accommodate us with the room we prefer if at all possible. Lobby area is always decorated so cute. Beds are very comfy, which is a major +

There are some things that need updating. Bathtubs (at least in the rooms I’ve stayed in) are somewhat rusty on the bottom and in need of replacing or refinishing. Most of the mirrors are peeling paint, lamps are sometimes missing and sink faucets are often hard to turn on (or off.) Minor things, though, that are far outweighed by the good things mentioned above!

Have stayed here many times, and it's Always excellent parking, and the BEDS are always something to look forward to. All in all I would say that Cleanliness, comfort, along with a spaciousness room and a mountain of Bed Pillows, makes for the perfect end of a busy day. I think I'm "INN" love! : ]

The toilets are always the low point (literally) of the stay. I have NEVER seen such low profile toilets. Respectfully...it's almost like roughing it in the woods. They're big enough, but the height is like.... kiddie size. Don't really mean though to make a BIG deal out of a LITTLE inconvenience. I've commented on this before, and I'm sure they're not going to change them all at this point, but just saying...

I was blown away by how extravagant the place was. There was even a fourth floor! The room was very nice, the bathroom was immaculate, heck I was even welcomed with a bag of goodies when I checked in! This Days Inn was way bigger and better than the one on the east side of town!

The stopper for the bathtub was a little corroded and there was only a standard television remote, which made it kinda difficult to manually switch the source feed for my video games. While it's awesome they had an extra little shop, the prices for some of the food items are ridiculous. Luckily, the place is very close to a Dollar General!

I liked the breakfast. It exceeded my expectations.

This might be just a personal preference thing and maybe therefore isn't representative of a larger population, however i thought the pillows were odd. Instead of like four standard sized pillows, our bed had a bunch of like throw-pillow-sized pillows. I mean, I slept fine on them—they were nice and comfortable enough. I just thought the half-dozen-pillow choice... was interesting?

The room itself was nice. I found most staff very accommodating.

The breakfast was disappointing. I was there for a graduation which was at 10 a.m. Checkout time was noon on 5/6/22. I asked to have a late checkout. The woman at the desk said absolutely not because there were people coming in for graduations and they had to clean the rooms asap. I knew the graduation would not be over by noon. I didn’t check out because I left my dog in the room while at the graduation. We came back after the graduation and vacated the room by 1 p.m. However, I was charged a for a second night, approximately $190. I would very much appreciate a refund.

Everything and everyone was top notch. Frint desk and breakfast area staff were all very friendly and efficient.The facilities were clean and attractive, all amenities readily available and the breakfast was really nice in comparison of other hotel's recent skimpy offerings after Covid. I do miss the old days of eggs, and sausage or bacon... but biscuits and gravy , texas shaped waffles along with various bagels, breads etc to toast were a great warm way to start the day along with the normal yogurts, fruit and cereals!

Can't think of a single complaint or suggestion. Everything was perfect as could be

We were travelling with a large dog (Bernese Mountain Dog) and everyone was very receptive and helpful. The room was on the first floor, but we had no problems with noise at all. BTW - our dog did not bark once during our stay, so we weren't making any noise either. The room seemed spotless, the bed was very comfortable, the towels were excellent. We did have to pay a $100 deposit and an extra $20 for having the dog, but the deposit was refunded promptly after we checked out. This was the best Days Inn I have stayed at in well over 50 years of travelling. Well done!

Breakfast selections were pretty limited, but that may be a result of Covid more than anything else. Other than that, the only thing I could possibly complain about is the automatic door at the entry got stuck occasionally and needed help to open.

Bed was comfortable with lots of pillows. There was a nightstand and lamp on each side of the bed. Large closet - and I like that the light comes on automatically when you open the door - no feeling around for a switch. Staff is very helpful and friendly. I love the king rooms that have counter

The towels and wash cloths are rough and scratchy; they could use an upgrade. Lamps have been missing from some rooms I have stayed in.

The breakfast was exceptionally good.

Check in was cumbersome. To receive the price quoted online, I had to complete the on-line reservation process on my cell phone while standing in the lobby in front of the registration desk. I have a small phone and large fingers, so typing in a LOT of information was really inconvenient.

Everyone was friendly and went above and beyond to meet any needs we had.

When checking in I was unaware there was a extra charge of $100 because my card was a debit card. I was informed that it would be deposited back after my stay but if I had know before hand I would had used a different form of payment.