Holiday Inn Express Hotel & Suites Norfolk Airport, an IHG Hotel

Only one outside bench located on front of the property. All smokers have to go there. Non smokers have to pass in and out through the Cigarette smoke. Also nothing to put butts in at the front door. Cigarette butts everywhere. Not attractive. Therefore, if a designated smoking area were established, with a bench and a butt container away from the front door, no other dislikes on my part.

Room was nice although A/C didnt get cold enough. The bedroom is in a separate room from living room.

You can only enter the building thru the front door after hours. They say its for safety but you may have to park on the other side of the hotel and walk all the way around. Thats not as safe as being able to use one of the access doors closer to your car.. Breahfast is probably the worst breakfast for a hotel..

The location, the way the room was set up. The friendliness of the staff. And their willingness to correct any issues immediately.

First room smelled like smoke however they quickly moved us, second room smelled funny not sure if it was urine or stale but they had already accommodated us and we were done moving. Also the TV in bedroom kept going in and out. But not a big deal

perfect location… staff pleasant.. and hotel ver clean

the elevator hesitated.. and the back door and side door was broke.. so I had to walk around the whole building to go through the front, but it was never any parking in front… all the handicap spaces are on the side of the building.. which the door was broke 🥲

My husband and I always stay here if we don't book at the Oceanfront. We like how comfortable it is. It is clean for the most part.

Your whites (comforters, bed sheets, towels) could be more white. Perhaps change them a little more frequently than you normally do.. I mean they were clean but as a customer, I'd prefer for them to look spotless; especially if any of my body parts will be touching them...I also always inspect the suite. It never fails and I take photos of any damages or wear/tear to the room (just in case). The curtains had mini slips in them which weren't noticeable at night. However, in daylight, they were present. (Photo attached). This wouldn't deter me from staying again... just giving my honest review

Our king suite room with sofa bed was comfortable and spacious for my husband and I and our two toddlers. The breakfast was okay for taste, nothing out the ordinary for bell Continental breakfast. Staff was pleasant.

I didn’t like that linen for the sofa bed was not in the room. After traveling from Atlanta by car and checking in later in the evening, it was an inconvenience to have call the front desk for linen and then go pick it up from the front desk. It also would have been convenient to have more kid friendly cereals.

Michael at the front desk was great. Honestly he saved our night and ended what was a disaster at another hotel. It was late with 3 kids and our room at other location was nasty. Our youngest daughter (7) even commented how friendly he was. A great person to have on your staff. We saw him the next morning and still was just as pleasant.

Very clean and conveniently located, the staff was really friendly. Housekeeping came every day and our room was immaculate each time we returned.

We had requested an earlier check in time which they couldn’t accommodate (I was fine with that), but our room wasn’t ready until an hour after the regular check in time and our flight had landed in Norfolk at 9 am. the hot breakfast was mediocre, but it was nice to have some cereal and yogurt before heading out in the morning.

The room size was great the front desk guy was so nice and very helpful and explained what was and why things was happening. It was clean in the room and this hotel is very close to A LOT of shopping centers. Nice gym size and snack bar if you need a night snack.

The morning front desk person or manager (megan) could have beeb more friendly and hopeful. We did advise we would be in earlier on booking. The pool wasn't filtered and looked green so nothing there.

The entire facility is clean, the staff were all very pleasant and helpful. Our room was very spacious and comfortable. The location is close to the airport and everything you need is close by, dining, shopping and easy access to the interstates. This is our second stay at this hotel in the last 9 months and it will be our go to anytime we are coming back.

Norhing