It was close to the park and our kids could play The rooms were clean and staff very friendly

This is my second time staying at the property and I must say I am a bit disappointed that we always encounter during those stay. First stay- we encountered domestic violence in the passage where police was called. Second stay- we couldn’t sleep from the noise caused by people who were on the same level. The noise sounded like people were under influence swearing and loud noises. I tried to ring the receptionist and no one answered the phone. This was between 1am -3 am. The noise continued and I feared for my life to even go downstairs to inform the staff as there were not picking up the call. In the morning, I I formed staff and I was told no one had complained.

This is an older hotel that has been refurbished. The room was very nice and modern inside and the beds very comfortable. The balcony is very small and had a view of the back of the hotel where the loading docks were, however we could see the ocean at a stretch. The balcony was not really big enough for any furniture other than a single chair. The breakfast was excellent, except the main cook on the days we stayed seemed very unfriendly towards many of the guests and seemed to just grunt at people who were asking for foods to be topped up. All other staff were exceptionally helpful and friendly. It was lovely to have breakfast by the pool. The location was excellent being just around the corner from the main street where there were lots of restaurants and bars with happy hours and meal deals each night. The hotel was also central to everything and we were able to walk to most places.

The air conditioning in the room was freezing and was unable to be modified even though there was a control panel. It was so cold that I needed to request blankets for the bed and was actually uncomfortable in the room most of the time due to this. If you feel the cold this hotel may not be for you. I would say the temp in the room was about 16 degrees.

The staff were absolutely lovely and went above and beyond. One of them fixed up my conference name tag which ripped almost immediately, and it then held up perfectly. It was a random request that i was so happy they could help with. If I was ever unsure of anything I felt comfortable asking the staff and they were always happy to help. The room was extremely spacious, clean and got lots of beautiful light in the morning. The air conditioning worked perfectly. The pool was incredible, such a reprieve from the heat. It doesn't get as much sun as the pool at DoubleTree Hilton next door. Best time for a swim is morning-midday, as there's no afternoon sun. The buffet breakfast was also consistently good and delicious. I'm gluten-free and I still had heaps of options.

Bed was a bit springy and not the most comfortable. Also the casting app on the TV didn't work well at all, the stream would cut out every 10-20 seconds, so resorted to watching stuff on my laptop. The addition of a drying rack in the room would be extremely helpful, particularly for being able to dry off swimmers. A bathroom fan would also be good - I had to shower with the door open to minimise the condensation.

The beds & bedding were really comfortable. I like that the room service food is "packaged in bags" which is good for the environment and overall efficiences. We also like the nice branded shower pump and soaps. The gym was being renovated so we were able to use all the facilities at the more upmarket Hilton in the centre of town which was fantastic.

It was wet season so everything is wet and damp. The reception area smelled really nice but the room was a bit musty when you walk in.

Staff was very friendly. Food was very nice.

There should have been bottled water provided in the fridge in the room, this is the normal in hotels. The lifts were very noisy (the movement mechanism, not people in the lift) which was disruptive from early in the morning to late at night. The breakfast buffet did not have Danish pastries banana bread available each morning I was there, possibly ran out early one morning but didn't have on the other morning.

Good location lovely staff food etc

Booked through Bookings.com for room including breakfast. When we arrived we were advised that breakfast was not included I HAD TO PROVE THAT BREAKFAST WAS INCLUDED The other issue was the bathroom. Water could not be kept in the shower and flowed out into the sink area making it slippery and dangerous. Further the toilet paper couldn’t be reached from the pedestal. Absolutely ridiculous!

The entire hotel is maintained to such a high standard. The hotel rooms are clean, modern and comfortable. All staff throughout the hotel were friendly and professional. The bed was really comfortable and the room couldn’t be anymore cleaner than it was. There was plenty of delicious options for the buffet breakfast. The pool was in a large area, allowing enough space for all those staying at the hotel.

No hot water for shower at one stage.

THE RECEPTION STAFF were always very courteous and helpful. Staff in the restaurant were similarly courteous and helpful.

In the restaurant I was extremely surprised that non-acoholic beer was unavailable(and its southern states popularity apparently unheard !).

I have stayed at this property many times in the past. This is the first time I’ve stayed since it became a Hilton. I absolutely love the new look inside. Very clean and tidy. The kids really enjoyed the buffet breakfast (especially the pancake maker). The pool was lovely and warm, surrounded by beautiful tropical gardens. Staff were friendly and helpful.

Great location, very comfortable bed in a room that was a lovely cool temperature.

The pool was pretty murky. The only spot to hang towels in the bathroom was in the shower! Some hooks outside the shower would be useful.