Mantra Pandanas

Location is excellent. Room was nice, very clean and well appointed

At reception a young man couldn't understand why I didn't want to join the Mantra "club" - persistent to the point of annoying. Reception charged $100 security deposit which took over 2 weeks to be refunded - they then chose to "blame the bank" and told me to sort it out - very poor public relations and process. At booking pool was advertised as being back in service but AFTER registration we were informed it was still out of action - deceptive! We booked AND PAID FOR a harbour view but got a city view with a harbour glimpse. Again deceptive

The spacious apartments, the view and the location

The shower frequently ran cold, few necessities missing from the kitchen- plug, sponge/kitchen cloth, scissors and the tea hadn’t been topped up when we arrived. The location is excellent, but it is very noisy on Thurs/Fri nights with loud club music audible until the early hours. The pool was also closed for maintenance which we didn’t know when we booked it. It was one of the features we booked the property for. There was an alternative pool option available across the road at a nearby hotel, however it wasn’t nearly as good.

Location was very good. Lovely views from my room and the buffet breakfast was great.

Property and staff-were great however once again I have been stuck with a pending payment appearing on my bank account although your staff have cancelled the transaction. This happened a couple of months ago at the Sydney Airport Mantra as well. It took a full month before my funds were released back to me. The same thing is happening after my stay with you. There is an amount of $200 frozen on my account. The first time it happened I sent a complaint through to Accor which was ignored. So I’m afraid you can be as good as you can be but I will now never stay at another Mantra motel. This is costing you sales. Goodbye.

Views, staff, room (1 bedroom apartment with sea views) were exceptional. The view from the pool was lovely. General facilities were great. Front office staff are amazing.

Parking is not suitable for anyone who has a vehicle over 2.1m high. There isn't any off street secure parking for vehicles that don't fit in their carpark. Smoke alarms are extremely sensitive. The rangehoods only recirculate air. If they were ducted and vented outside it would be much better. The pool area needs a bit of maintenance - the little bridge is in a sad state and the waterfall isn't working.

Check in was seamless, the reception staff very helpful. The lounge and separate bedroom were each a very good size. Staff had turned both air conditioners and the de-humidifier on before we arrived, so the room was cool and pleasant - very much appreciated upon arrival in Darwin in the wet season! Tea/coffee/milk all supplied in ample quantity, as were bathroom supplies. Great view of the city and bay from our 1 BR water view apartment.

Wasn't informed about FREE WiFi upon check in, so didn't know it was available until later in our stay. Cost us $40 for three days. Better communication needed in relation to this service.

Peaceful and convenient to everything.

The stove top needs to be cleaned with specific ceramic/glass cleaner and a scraper. Staff sent me down the back when I arrived to the elevator and to use an intercom without checking if they at reception should be checking me in, they didn’t even ask my name etc. very tired arriving at 2am and not just being greeted and checked in, booking stated I would be around 1am check in so not many at that time I imagine.

The room was a replica of the first time I stayed there weeks earlier and comfortable. The bed was comfortable and helped me sleep. It was clean. The lounge chairs were not so comfortable.

After paying Booking.com for the accommodation I was asked to have $200 deposit from my credit card and I baulked at this as I was on vacation and a bit short of finance. $200 is a lot on top of the room rate. I was told it would be back in my account in several days. I said from experience this does not happen and only when I contacted another hotel via email did was it credited to my account six days after my stay. This time it was five days after. It seems unfair. They actually took just $100 out this time to cover any breakages or missing items. My God! I stay in Darwin hotels often as I work remote and find this very hard to understand. I have never had a breakage or taken anything I was not entitled to.

this was our second stay in the facility this week, we were guests earlier on in the week situated on the 15th floor and the room and location was very good. on our second visit, level 7 initially our room air conditioning was not working, but we reported it to staff and they moved us to another room level 5, it was just a short stay this time and enjoyable.

it would have been better if the aircon had been working on arrival and we didn't have the need to change rooms.

Everything is always great here. Favourite commercial accomodation/hotel-apartment place to stay in Darwin by far. Staff here are absolutely wonderful, service is always amazing: they are all very warm and welcoming, approachable & accomodating - very helpful and kind. I love the apartments, privacy and balcony views regardless whether city or ocean (you can see Ocean from anywhere high up in Darwin!). Super comfortable, great beds and always super clean. Thank you Pandanas for always being so beautiful!

nothing. no flaws here

We booked a studio. It was spacious, modern, and honestly a lot better than we expected. The balcony stretched the front of the studio, and it was a fantastic place to have a drink and watch sunset. 5 minute walk to everything you need, including big supermarket, beers, wines n spirits and good pubs n restaurants. 24/7 manned reception with friendly and helpful staff.

A small complaint, no sachets of salt n pepper provided. Otherwise thought it was great, good value for money.