Comfy king size bed. Nice ocean view. Lovely room set up. Excellent location near the main strip of shops. Staff very friendly and helpful. I'd definitely stay again. Spa pool was great to sit in at night.

Balcony set up was a little depressing and run down. Sounds small, but it's nice to sit somewhere at least a little nice to look at the sea. Tea in the room wasn't well stocked with each type and drinking glasses in the room were mismatched (1x wine glass and 1x water glass).

room was amazing, view was amazing

even on the 31st floor the noise from cavill avenue was so so so loud even with the doors and blinds shut, it sounded like we were in the street with them

We were given a room with an exceptional view, room (3107 Executive Spa King room with Ocean view), for our week long stay. if you're looking for views, this is the room you want. Bed is comfy, mini bar/fridge stocked daily free of charge. Only downside was we don't drink alcohol and asked for sugar free coke instead for the mini fridge, but they had none, no biggie really. The spa bath was lovely..very deep, and oh so nice. Michael our Concierge was amazing, friendly, bubbly and made us feel so welcome. And if you like cocktails the attached Cafe does really nice ones! The elevators were really quick up to the 31st floor too.. no waiting at all except after brekky which is understandable..but still only a few minutes ☺️

Nothing really...our mini fridge died and flooded the floor on our arrival home from Seaworld, and they came and replaced it immediately.. everything else was top notch.

Breakfast was fantastic. Location was excellent. Reception, staff and service managers were fantastic and extremely friendly and helpful.

Only bad thing was the room cleaning service was terrible and awful. Room balcony had cigarette buds still. Conditioner was empty or broken and I had to leave a message for it, and they fix it. Some towels had marks, pillows had yellow stains, some had wine spilled and worst of all was the blood stain that was covered with two pillows which we didn’t notice until our 5th night🥺 and one of kids would have slept on it and sniffing the blood stains for 4 nights🤮 The blood stains were revolting 🤢 and had nightmares after that. The head of the cleaning manager was extremely nice and she was not happy with her own staff.

I didn't realise I'd booked a room where it could accommodate 4 people at least. There were 2 single beds when I entered the room, thinking it wasn't the right room! However, as I ventured to the right side, I saw my queen-sized bed and was delighted! Love the house slippers (upon request). The location is great as I could walk to the famous beach and had a walk before heading to the airport!

I was disappointed that there was no bottled water as I checked in late (close to midnight) and didn't have the chance of getting one. While I understand the support against single plastic, please give us an option.

Was on floor 32 and 31 with mountain view and loved it perfect view of the main street and surrounding city also got to watch the victims of the slingshot across the road and all the lights from neighboring buildings old building an old bathroom set up but will definitely returnstaff were amazing very helpful

Showers definitely need an upgrade we had a leak in our a/c unit but staff were on it straight away and had us moved to another room would of been handy if hot chocolate was available lifts were abit creeky and worn out but still worked better then 30 flights of stairs

Location was amazing, so close to everything. Room was big enough for our needs and the fridge was super useful for chilling our water and food items. Parking was convenient and having the supermarket just downstairs was very helpful. All staff we interacted with were so friendly and helpful and all the kids christmas activities were very kind and cute to see being offered.

Bathroom was outdated and could use an update but it suited our needs so not an issue.

We stayed at Novotel during the peak Dec holidays. The hotel is very conveniently located near Surfers Paradise. The staff was helpful and gave us an early check in. The room was spacious with a great view of the sunset. I read some reviews previously about people having issues with the lift however we did not face any issue although we were on the 28th floor. There was not much waiting. The breakfast buffet was very good with elaborate options (continental menu). Overall I am happy and would come again.

No telephone in the room and the toilet could have shower curtains instead of a glass panel.

Location was excellent close to the main attractions. Close to the beach and with walk able distances to everything. The room was nice but we were expecting something a little higher due to the cost but overall the room was comfortable, clean and lighting was so nice. The view was View was decent. But not the best But my partner would have like a better view.

The shower wasnt my favourite as it made a mess at the entrance of the shower and the floor mat got soaked a bit there. So possibly needed a door to be closed or a longer glass. Would have been a perfect stay other than that.

Close to the beach, clean , lovely staff, room was good size and easy to navigate for us, the door to the balcony was safe to use with young kids.

First night there was a function and hotel restaurant was not staffed properly to keep up with it. The staff were very lovely but there was no sign or telling that there would be over an hour delay in orders which was difficult to manage with young kids and we had to ask several times if our orders were coming? We were only told at the 45 minute mark why there was a delay and we would’ve been happy to order elsewhere for dinner. In saying that the staff were really nice and offered us free refill of our dinner drinks ( soda and juice) . Food was cold when it got to our table.