Location

The breakfast buffet did not include coffee. Coffee had to be purchased extra.

Good selection of food options, cereals, hot food, pastries, omelets, eggs, bacon, sausage, yogurt. It is close to a Costco, so you can get cheap lunches there, if you're a member. Shaun at the Front Desk and Reza (Manager) were excellent. Shaun knows his way around the area. Reza (sorry, couldn't find your card with your name) was terrific.

price for the breakfast. The room has issues with heat. I had to have a little heater brought up. There were only two small drawers for your clothes.

Great front desk customer service. A thoughtful touch in the gift bag my son got for his birthday. Great showers. Clean room. Good buffet breakfast. And great views from the outdoor rooftop pool. Prob can be heated a bit more in this cold weather.

The beds!! It was so hard and not enough blankets on the bed. Also did not have a mini bar. Pool should be heated more as now weather is cold. Furthermore, we found the docklands area to be very boring. There was no nightlife and the shops were all mostly closed or empty during the day. It was quite disappointing and sad to see such a great area not utilised. It can be such a great family place again…I know it used to be bustling and busy before. It will be worse once Costco moves.

Got the package that includes valet and late checkout. Free Tram zone only 2 mins walk. Shopping centre nearby if doesn't want to go the CBD. Love the infinity pool and jacuzzi (although it was a bit cold, still loving it). Most facilities were excellent. Staff were nice. We didn't have breakfast there, so I can't comment, but it seems cozy.

The aircon in the room we stayed in doesn't seem to work. We set the temperature at 18°C and fan speed at 3, but we didn't feel like an air-conditioning room, and we were still sweating. For a 5-star hotel, at least the aircon should have worked perfectly, or at least we shouldn't be sweating in the room. We have reported the issue, and they said they would check, but nothing was fixed. Even a friend of mine who stayed at various hotels visited our room and agreed with me that the aircon didn't work. Although late checkout until 1 pm was included. We still have to ask at the reception to have access to the room after 10 am, which is quite annoying. Since it includes late checkout, guests shouldn't need to ask for it.

Breakfast was great, unfortunately we didn’t get to have dinner in the restaurant as we had concert and theatre plans. Hayley from reception was very professional and at the same time so kind, we appreciated it very much. The hand written note and slice was very touching. Being so close to the D was a plus. Would definitely recommend this hotel. Thanks for a wonderful visit.

We booked through Booking.com and it would be nice to have known the restaurant is closed Sunday and Monday.

I upgraded to a superior twin room with breakfast included. Room dining service is ok and love the salmon chop. The infinity pool is heated with 28 degrees and Jacuzzi with 37 degrees temp. Nice view of docklands especially sunset view at 8:45pm. With sauna inside women’s bathroom and gym beside. Facilities are clean. Breakfast is a typical australian buffet with beans mushroom tomato egg sausages bacon etc. staff are attentive and friendly overall recommended for another stay and will book once again. Thanks for the lovely hotel and good to experience the highly sought infinity pool and love that i chose the time that its not crowded so spectacular view has been enjoyed

None

the dressing gowns where great!

The car park was separate to park and was $35 a day and a little distance ,as over the road was closer and was $28 Also why wouldn’t they have a car park being a big building . . The bar snacks where cold and the calamari was no good cheap stuff . Just charge me more or smaller size. My stay was great ! I would not normally complain but when you pay good money to stay there it upsets you when you don’t know about the car park till u get there as well as the security deposit . Oh and the smell of some fragrance at the foyer was not pleasant at all . Something natural would be better than cheap deoderizer .

Beautiful hotel that is extremely comfortable and modern. Amazing location. Close to the tram and alot of restaurants and woolworths supermarket. Staff were fantastic. Our late check in was smooth and everything we needed was in the room (apart from cutlery which was easily requested and brought to the room for those late night cup noodles). Roof top pool was great with heated spa and sauna (which is in the male and female change rooms).

Only slight negative that the bed was a little hard for my personal liking and the pillows were not that great. Just different to what I'm used to.

Beautiful clean rooms, comfortable beds, spacious bathroom, area was quiet, free tram just outside that takes you into the city. Lovely buffet breakfast, staff we all lovey and accommodating, room service was very generous with meal which was amazing! Roof top pool is such a beautiful spot to relax and look out over. I cannot recommend staying here enough! It was such a wonderful stay and I look forward to staying again in the future.

This by no means is a negative but I just wanted to highlight how accommodating the staff were during our stay! The pillows were very soft but I prefer a firmer pillow, when I bought it to the attention of reception staff 2 firm pillows were delivered to our room promptly. Thank-you we had a wonderful night sleep! The little things make such a difference.

Public transport outside the door, next to a shopping centre/food court. Easy to get into southern cross station and the city, free gym and pool. Attending conference at this hotel, so convenient.

Not having stayed at many 5 star hotels, it would have been good if front desk staff had told us our the lifts worked with our room card, and how to operate the lighting switches etc. We went up and down twice before going back to front desk and asking how to access our floor. This is not unique to this hotel. Hotel staff assume that everyone are frequent stayers.