Nicole the manager/owner was brilliant the room was cleaned well fresh towels when needed and I asked Nicole for more clothes hanger when we arrived which she promptly had no hesitation in supplying. Thankyou Nicole Dorothea and Jim

I left my hearing aid behind i novotel west HQ SYDNEY very disappointed with there corporation in forwarding it on,immediately after i notified again more phone call to novotel reception asking them to send it express to the bay motel where we were staying. I got told on friday the 14th April that i should receive it monday or tuesday morning which was to late as we were leaving tuesday at 6am from the bay motel so it should arrive Monday it didn't, this is were Nicole stepped in tracking the parcel for us, so we had to leave aus without my hearing aid. Nicole has kindley taken charge of the matter and will repost it to us in the uk.

Very affordable, great location, Nicole was lovely, the room was spotless, very easy communication. The room was quiet (though we didn't have anyone around us). We were really impressed by the room, bed comfy. We could see that they have spend sometime bringing the rooms up to a great standard, but still retained the affordable price tag.

I would have like a couple comfy chair in the room, but to be honest it may make things to cluttered.

The room was very clean. The cutlery, cups etc were all wrapped. Room had a mini fridge and microwave which was very convenient. Bathroom was a good size. Great communication with the Motel staff.

Parking in front of our room (near the entrance) was a bit small. I was afraid someone's car would hit mine so I moved it to a bigger space in the middle. Our room was the 2nd room from the road so you could hear cars go pass.

One of the best motels we have stayed. Michael checked us in with no issues. Polite and friendly. Excellent customer service. Location is 2 mins walk to the beach. Very quiet motel. Close to restaurants. Nothing to fault in the room. It was clean and stocked with complimentary coffee, tea and hot chocolate. Shower was big and spacious. We would definitely return next summer.

Nothing

Room looked recently renovated and was beautiful for our 1 night stay. We were upgraded to a family room and it was great, fridge, MW, cutlery, bottle opener and a small courtyard to hang wet clothes or have a drink/smoke if thats you. Close to pubs, restaurants and beach. Reception lady is a happy and helpful character who enjoys a yarn, good on ya.

Nothing, all good.

Loved the location, a block away from the beach. The staff were so helpful and wanted to make sure we had a good stay, giving us great tips to ensure we had a great stay - nothing too much trouble!

Nothing we didn’t like but may have been helpful to have a swing set or slide for kids - although only a block from beach we spent most our time there!

perfect location. if you wanted to you could walk to the beach. very clean rooms. very clean crockery and cutlery, love that special little touch of some dishwashing liquid and a tea towel. parking.the staff are friendly and helpful. would not hesitate ti stay here again.

Everything was perfect, spotlessly clean, all needs were provided, the room was a good size and well laid out and the bed was very comfortable. The wifi was also excellent and the staff extremely friendly and helpful.

There was nothing that needed improvement!

Close to beach. All the basics there. No brick feature wall like a lot of motels.

Comfortable, clean, good value accommodation. I liked everything was sanitized and placed in wrapping. Great location, walk to the beach, shops, petrol station and a short drive to my fav spot Peninsula Hot Springs. Lovely helpful staff.

Room had slight musty smell.