Our room was small, but well laid out, very modern, clean facilities. We did not use the kitchette, but it seemed very well stocked. We did use and were grateful for the laundry facilities in the basement, which were easy to use. Also an excellent location across from the train station.

I did not like that there was no one at the reception most of the time. I guess that makes me old fashioned. The Nespresso machine did not work properly in our apartment, but could not find someone to complain to about that.

Location (many shops and the train station nearby) Clean, neat room with a coffee machine and a private bathroom A welcome drink as a complimentary greeting Good soundproofing and a comfortable bed

No air conditioning, making it very hot in the apartment during the summer Complicated check-in (we had to help elderly people as they couldn’t figure it out) Weak communication (requested an early check-in by an hour but didn’t receive a response)

These are business rooms and we travel here (summer) for our vacations for context. - I liked the self service model very much, you get to handle your room and there is a room in each floor with supplies to handle it yourself, so privacy. - Washing machines were cheap and free dryers - Close the window and you forget there is a street outside. - Cleanliness throughout. - Good nespresso machine in each of our rooms, plus machine for capsules next to reception, though machine in one language only. - There is a standing fan in each room to help with heat. - Location is very very good. - Liked the keycard generation process to access rooms

- Lack of air conditioning made sleeping at night harder. - Mattresses not the best, but ok. - An inflatable pillow would have been way better than those provided. - Glass shower door spills water outside due to bad bottom seal. - Standing fan could have been quieter. - Instructions given to operate the building door on arrival (first access) weren't clear enough, we actually had to help one night two travelers that were lost on the given instructions just as we were; they knew english well enough to discard language barrier as the reason. - Since this place uses hotelbird software, we were lost on how to translate one booking for two rooms from booking.com to two independent rooms in hotelbird software. - Sink in one room leaked.

Very very clean, well equipped with dishes, good location, close to the central station, close to metro and also shuttle buses from airport. Close to supermarket

As the staff are only available during working hours, you can’t leave your luggage after your checkout for a couple of hours

The stuff is so good. The reception team always helps us so kindly. It was so good. I deeply appreciate all stuff and cleaning people. Zerina Helped me with the dentist's issue. I could not explain in german, However, She called to Dentist to make an appointment, It was Hero, My pain tooth issue has been fixed. So Reception team always helped us so kindly, They are the Best in the world. Again, I deeply appreciate all staff, Everybody was so kind and so helpful. I cannot explain it in words. Thank you so much.

The location is great just 100 m from Wien Hbf.

**** There is no air conditioner********

Modern functional accomodation at a very convenient location. Easy check-in with door code plus keycard activation at self checkin counter. Comfortable bed/matress, small kitchen has everything needed for simple cooking (even a dish washer), room spacious & clean. Very nice laundry facility with 4 washing machines & 4 dryers in the basement (for a small extra fee payable by credit card). Bicycle storage room. Excellent location to reach the airport by train & the city. Good soundproofing and my room facing inner yard was quiet even sleeping window open.

No airconditioning, which made it very hot when temperature was around 30C all week. The fan in the room helped though.

We had a lovely stay at SMARTments. The building is next to the central station with connections to the subway, trains, busses, and trams. Nevertheless, it's on a quieter street and well sound insulated, so it's not noisy. The buidling is secure, clean, and welll maintained. The rooms are spacious enough and have all basic amenities as well as a stove, microwave, kettle, fridge, and coffee machine. The bed was very comfy, except for the pillow, which was large and simultaneously mostly empty of filling. On each floor, there is a cleaning room with cleaning supplies, if needed, as well as an iron and an iron board. Downstairs, there is a laundry room as well, which is a big plus. Would highly recommend! There is a Vapiano right next to SMARTments, the food is delicious. There is also an Interspar Pronto at the central station that closes at 23.00, might be useful as most shops close much earlier.

All was great, except for the pillows.

The location is great. It was a relief to know that going home would be so close to a metro station. Coming from/Going to the airport was very accessible, and we didn’t feel in a hurry at all (the location is 5 minutes away). The room was clean and generous for 2 persons.

The room could have used an A/C. We opened the windows entirely and that helped cooling down the room overnight. Also the shower is a little bit tricky to set, but contrarily other comments we could use it at a decent temperature (neither cold nor hot).

It was really nice and clean when we got there. We liked the kitchen facilities. Bathroom was also really nice. We liked that we could close the curtains so that it’s dark in the room. Also the location was perfect

The card that we have to use to get in the room worked really weird, it didn’t work and it took us a pretty long time to figure how it works. The TV was pretty old, and there was no Netflix and YouTube to watch. We also booked for 2 people, however the room had one pillow and a small blanket. We tried to go to the facility room but there were no additional pillows. There also was only one comfortable chair to eat.